Chandra kr. Singh has over 7 years of experience in retail management positions. He is currently a Store Manager at Clarks Future Footwear Ltd. He previously held store manager roles at DLF BRANDS Mothercare and Planet Sports. He has a proven track record of achieving sales targets and improving business operations through strategic planning, marketing, team leadership, and client relationship management. He is seeking a senior management role where he can continue contributing his retail expertise.

1. Chandra kr.SinghChandra kr.Singh
Phone: +91 9717972288/9958878251Phone: +91 9717972288/9958878251
E-Mail:E-Mail: chander772839@rediffmail.comchander772839@rediffmail.com
Retail Management Professional
(Offering over 7 years of experience since – 2008 - 2015)
Seeking Senior Level Managerial assignments in Retail Operations / Business
Development with a growth oriented organisation.
PROFESSIONAL SYNOPSIS
 A dynamic professional with nearly 7 years of rich experience in Strategic Planning, Retail Operations,
Sales & Marketing, Business Development, Merchandising, Promotional Activities, Client Relationship
Management and Team Management.
 Presently associated with Clarks Future Footwear Ltd.(Future Group), as Store Manager at
CP New Delhi
 Previously associated with DLF BRANDS Mothercare. As Store Manager.
Proficient in overseeing merchandising & product promotions for enhancing the brand image and visibility.
Expertise in managing business operations with key focus on top line profitability by ensuring optimal
utilization of resources. Result oriented record of streamlining the working SOPs for enhanced operational
effectiveness.
Demonstrated abilities in cementing healthy relationship with clients for generating business and leading
workforce towards accomplishing business and corporate goals.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for
achieving business and individual goals.
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical,
problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
CORE COMPETENCIES
Strategic Planning
 Establishing short / long term budgets in tune with the corporate strategies for achieving business
targets.
 Business planning and analysis for assessment of revenue potential in business opportunities.
 Analyzing & reviewing the market response/ requirements and communicating the same to the sales
teams for accomplishment of the business goals.
Retail Operations
 Assisting in formulating business plan for retailing activities & development in the region in consultation
with top management for organisational development.

2.  Planning and effecting setup schedules of company owned, company operated retail outlets to enhance
the market share and improve the business operations.
 Updating the showrooms as per the expectation of the company.
 Developing / sustaining the existing network & effectively managing the supply chain, ensuring timely
and cost effective delivery of products.
 Responsible for demand forecasting & ensuring optimum inventory levels to meet the market
requirements.
Sales & Marketing / Business Development
 Overseeing the sales & marketing operations, thereby achieving increased sales growth.
 Utilizing client feedback & personal network to develop marketing intelligence for generating leads.
 Identifying streams for revenue growth & developing marketing plans to build consumer preference.
 Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.
Initiating Action/Result Focus
 Resolves issues on the spot rather than escalating unnecessarily
 Continuously appraises progress against goals.
 Translates intent of strategic decisions into specific actions.
 Delivers what promised at the start of the year.
 Sets and achieves high targets in a volatile market.
Business Knowledge
 Keep up to date with competitor information, tracks market and industry trends at a global and local
level.
 Financial awareness.
 Have understanding and know the importance of interdependencies between various functions.
 Is aware of the Socio, Economic and political environment and its impact on the industry and the
business
locally and globally.
Communication & Presentation
 Facilitates open, two-way communication and evaluates the effectiveness of the same.
 Structures information to meet the needs and understanding of the intended audience.
 Avoids unnecessary Jargon.
 Speaks clearly and fluently,
 Express opinions, information and key points of an argument clearly.
Client Relationship Management
 Developing relationships with key decision-makers in target organizations for business development.
 Interfacing with institutional & corporate clients for suggesting the most viable product range and
cultivating relations with them for securing repeat business.
 Managing activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth
execution of sales & order processing.
Leadership
 Lives and breathes organization values and able to promotes organisation in most difficult situation
 Thrives on action and lives continuous change.
 Seeks to grow others and self.
 Identifies and coaches talent and creates development opportunities synergizing individual and business
needs.
 Aware of own strength and weaknesses.
Planning & Organizing and Problem Solving
 Sets clearly defined objectives.
 Plans activity well in advance and takes account of possible changing circumstances.
 Manages time effectively.
 Identifies and organizes resources needed to accomplish tasks.
 Monitors performance against deadlines and milestones.

3.  Identifies and analyzes problems.
 Distinguishes between relevant and irrelevant information to make logical decisions.
 Provides solutions to individuals and organizational problems.
Team Management
 Leading, mentoring, training & monitoring the performance of team members to ensure efficiency in
process operations and meeting of individual & group targets.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates
high performance amongst Team members.
ORGANISATIONAL EXPERIENCE
 Since JUNE’14’2010 – August’14’2013 with MOTHERCARE (DLF BRANDS)
Key Deliverables
 Entire frontend & backend operation.
 Responsible for the achievements of the store’s top line as well as bottom’s line
 Planning & preparing strategies to increase ABS (Average Basket Size), Conversion, Customer
service etc.
 Managing the entire department & floor process and audit related functions.
 Maintaining and improving the service standards.
 Spearheading the team and ensuring adherence to the company values, policies & protocol.
 Controlling pilferage, Regular or surprise audit of particular dept.
 Weekly & Monthly review with all department managers, Cash Officers, unit H.R, Maintenance officer
Stock-Receiving Manager.
 Strong follow-up with brands & merchandiser for stock & merchandise related issue.
 Responsible for IN-STORE, Visual Merchandising, Advertisement, Promotions & schemes etc.
 Highlight Merchandise New Lines in store, etc.
 Since Aug’12’2008 – Dec’6’2010 with Planet Sports (FUTURE GROUP) AMBIENCE
MALL, GURGAON.
Key Deliverables
 Responsible for the achievements of the department’s top-line and bottom-line targets.
 Preparing strategies to improve the customer satisfaction boost conversion and increase cash memo
size.
 Strategizing the sales plans along with budgeting and control.
 Managing the entire department & floor process and audit related functions.
 Maintaining and improving the service standards.
 Spearheading the team and ensuring adherence to the company values and policies.
 Improving the profitability and resource management.
 Accountable for controlling of the inventory and shrinkage.
 Improving the stock turns and store image.
 Ensuring strict corporate governance and compliance of all legal / statutory requirements.

4.  Proven track record of consistently overachieving the budgets against all odds.
 Performed an imperative role in improving the learning and development at the unit.
 Took various initiatives for direct and indirect marketing activities at unit level.
 Holds the distinction of initiating numerous ideas at Unit level from a strategic business perspective.
 Significantly improved the overall store/ department’s image and customer experience.
 Proved instrumental in improving the top-line and bottom-line profitability.
 Conceptualised, developed and implemented training programs for employees in all aspects of
operations including team work, Interpersonal skills, inventory, scheduling, cash management, problem
resolution and profitability enhancement, which resulted in consistent increase in sales.
 Efficiently developed Standard Operating Procedures (SOP’s) for stores.
QUALIFICATIONS
2005 Graduation from APS University Rewa MP.
2002 Intermediate & High school from Bhopal Board.
IT’S SKILLS – Windows, MS Office & Internet Applications
Having Computer Knowledge, can work in EXCEL / POWER POINT / MS WORD and EDITING & Paint.
PERSONAL DETAILS
 Date of Birth : 14th
January 1985
 Father’s Name : Shri. Manbahadur Singh
References: Available on request