1. RICHARD OSWALD
Carlstadt, NJ • 201-953-6429 • wolfgang7424@gmail.com
RETAIL MANAGEMENT PROFESSIONAL
Retail leader with nearly 15 years of progressively responsible experience driving profitable operations by building, training and
motivating teams of associates to provide superior customer service, salesmanship, and product merchandising. Consistently
exceed goals by executing best practices in merchandising, operations, loss prevention, and P&L management areas.
QUALIFICATIONS
Executive Leadership
Store Management
Customer Service
Matrix Management
Product Merchandising
Sales Forecasting
P&L Management
Employee Supervision
Staff Development
Loss Prevention
Revenue Generation Strategies
Cost Containment Strategies
Provide strong, positive, and in-store operational leadership for large retail stores. Promote corporate standards and “best-in-
class” customer service to ensure an exceptional service level interaction. Plan and implement in-store promotions to maximize
sales while creating a positive selling environment. Act as a coach and facilitator in delegating and empowering team to manage
and be held accountable for daily performance of their duties. Oversee Merchandising and Sales; Payroll/Productivity;
Community Relations; Administration; Strategic Business Planning; and Sanitation/Safety functions. Develop and administer an
operating plan to meet customer requirements while controlling expenses, achieving budgeted labor, and maximizing profits.
 Build high performance teams through coaching and professional development of sales and customer service associates
 Establish and enforce clear and aligned expectations of performance, accountability, and overall results
 Lead merchandising and floor set execution to comply with corporate standards and communicate story to customers
 Develop and administer operating plans to meet customer expectations while controlling expenses and maximizing profits
 Manage controllable expenses, with emphasis on labor costs, to meet defined budget parameters and profitability goals
WORK HISTORY
Harbor Freight, Union, NJ Store Manager 2015-Present
 Direct 4 assistant managers and 20 associates to achieve $4.5M in forecasted annual sales
Party City, Edgewater, NJ Store Manager 2012-2015
 Directed 4 assistant managers and 15 associates to carry out day-to-day operations and meet customer expectations
 Closely managed profit and loss metrics to increase EBITDA; averaged 6% revenue growth
 Significant improved merchandising activities, resulting in sales increases from optimized pricing and display guidelines
Toys R Us, New York, NY Floor Manager 2005-2011
 Managed sales floor and sales associates; generated $83M per year in annual revenue and averaged 3% growth
 Prepared work schedules and assigned tasks; established, implemented, and enforced department policies or procedures
 Interacted with customers to assist in purchasing items, determine satisfaction, and resolve escalated customer service issues
 Directed pricing, sales, and product distribution to ensure proper merchandising and optimized shopping experience
Marshall’s, Totowa, NJ Operations & Human Resource Manager 2002-2005
 Screened, hired, trained, supervised, and evaluated associates to enforce performance expectations and corporate guidelines
 Managed store markdown and clearance turnover; worked with district manager to implement new freight flow program
EDUCATION & TRAINING
High School Diploma, Frank H. Morrell High School