1. BYRON WOODS
5810 Sonoma Ridge, Missouri City, TX 77459 | H: 832-799-8272 | Woods.Byron@yahoo.com
Summary of Skills and Objective
I am a self-motivated businessprofessionalwith an outstanding record in sales achievements.Ihave specialized skillsin
improving the customer experience and increasing sales growth. Iam a detail oriented individual who is able to analyze
customer needs, present personalized solutionsand add value through deliveryofproducts and services. Ipossess
excellent communication skills, outstanding solutions-based sales skills,exceptional relationship building skills, a strong
passion for competing and winning and an ability to excel in a fastpaced, dynamic environment. My goal is to secure a
challenging leadership position with an aggressive,well established organization that will utilize my previous
experiencesand existing skills while providing opportunities to growand develop professionally.
Experience
General Manager 08/2006 to present
Verizon Wireless Houston, TX
Performance Management: Responsible for driving team to achieve all key performance objectives in the retail
store or kiosk.
Responsible for financial, budget, and salesreporting
Maintain knowledge of company and market promotional elements.
Develop,assign and monitor sales goals for retail personneland provide ongoing training to keep employees
informed ofnewproducts, services and procedures.
Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results
Make decisions regarding hiring, promotion,and disciplinary actions.
Assess individualand team performance and initiate developmental plansto narrowcompetency gaps.
Customer Retention: Identifyand implementcustomer retention tools for retail store.
Ensure thatcustomersand prospective customersare treated with the highest levelsofcourtesy and
professionalism.
Resolve customer complaints in a timely and empathetic manner.
Asset Management: Manage retail inventory in compliance with company standardsto include budgeting, forecasting,
managing appropriate inventory levels, and analyzing inventory turns
Ensure compliance with physical control standards.
Market & Industry Knowledge: Remain currenton all wireless products and services, industry and competitive
trends,and reinforce findings with the team.
RetailSales Supervisor 05/2005 to 07/2006
Verizon Wireless Houston, TX
Lead sales team in achieving all key performance objectivesin big boxretailstore.
Provided ongoing training to keep employeesinformed of newproducts,services, and procedures
Assessed individual and team performance and initiated developmental plansto narrowcompetency gaps.
Managed all salesfunctions to include scheduling, training,coaching and merchandising
Recruited,developed, supervised and evaluated employeeswhere applicable and made decisions regarding
disciplinary actions.
Managed retail inventoryin compliance with company standardsto include forecasting,inventory levels,inventory
returns, physicalcontrolsand reconciliation
Monitored local cellular retail competition,teamed with appropriate groups to respond to pricing and promotions.
Exceeded defined sales, service, operating margin objectives through developmentand monitoring ofrequired
sales and quotas
Retail Sales Representative 12/2002 to 04/2005
Verizon Wireless Houston, TX
Analyzed customer needs and presented value-added customized solutions.
Inspired and excited customers about how our solutionscan impacttheir lives.
Ensured that our customers left our stores with the best solutions for their needs
Delivered the ultimate product set-up and coaching experience possible.
Provided our customerswith a basic understanding ofthe functionalityof the products and accessoriesthey

2. purchase so that they can immediately enjoy their new solutions
Attended both formal and informal training to better understand our retail store operationsand keep up with
company, market, and industry trends.
Supported dailybusiness operations, including processing customer transactions and auditing cash receipts
daily
Delivered superior customer service and proactively contacted existing customers to ensure they were getting the
most out ofour products and servicesto drive customer loyalty.
Achieved and exceeded targeted sales goals.
Generated newbusiness in assigned territories through prospecting,cold calling, networking and generating
leads and referrals
Negotiated pricing and contracts.
Maintained and grewexisting customer base and managed churn.
Continuouslyupdated knowledge of wireless products, services,industry trendsand the competitive dynamicsof
the marketplace
Education
Texas Southern University Houston,TX
Stephen F Austin State University Nacogdoches, TX
References
References are available upon request