1. Michelle Yoo
1700 S. Oxford Ave. Los Angeles, CA 90006
Phone: (213) 407-7373 E-Mail: onesh0t@mac.com
Objective
Exercise and broaden my knowledge in an organization that is challenging and rewarding as a
productive and self-reliant member of a team. The ideal position would allow me to contribute to the
vision and success of the organization utilizing skills and experience in the areas of management (e.g.
financial, human resources, administrative, program), sales, and customer service, while providing
opportunities for personal and professional growth.
Skills & Accomplishments
Global Operations & Sales Executive Leadership; Entrepreneurial; Product Development Lifecycle;
Import/Export Requirements; Customer Services; Quality Controls; Category Management; Visual
Merchandising; Procurement/Purchasing; Sales Management; Trending/Forecasting; Negotiations;
Vendor Management; Product Management; Marketing; Fluent in English & Korean; Windows, OS X,
Microsoft Office Suite, Payroll, Inventory Management Systems
Experience
Restoration Hardware, Assistant Leader – Pasadena 2013 – Present
There are three main roles in leadership - People, Visual, Optimization, and Sales. For each given store
having 4 leaders in charge of each category is the usual case. I am currently over seeing People (HR),
Visual, and Optimization (IT, Stock, Inventory, and Operation).
Leading the luxury service experience and serves as the liaison in communication between the Home
Office and the Gallery. Achieves budgeted sales, payroll and inventory goals. Analyzes sales trends and
develops plans and schedules to maximize profits and minimize costs. Consistently exceed the
expectations and requirements of both the internal and external customers. Provides ongoing sales and
merchandise training for the team to achieve sales goals. Is dedicated to recruiting, hiring, training,
coaching and developing all members of the team. Ensures the gallery is fully staffed and turnover is kept
to a minimum.
Provides challenging goals and assignments to ensure all associates are trained and performing to
company expectations. Motivates and develops associates by providing frequent developmental
discussions, merchandise training, sales and service techniques. Participates in weekly leadership
meetings to discuss business sales trends, merchandise assortment and inventory levels, new operations
procedures, and hiring needs. Assists with setting weekly and monthly goals.
Participates in team meetings regarding goals, enhancing selling techniques, seasonal promotions, home
office updates, and individual recognition. Maintains standards for visual merchandising, gallery
cleanliness, safety, and operations - all executed and implemented in a timely manner.
Coordinates sales and promotion activities and ensures gallery visual merchandising standards are
maintained consistently with company directives. Maintains operational excellence in inventory
procedures, ensuring MOS/RTV are completed accurately. Diligent in supervising accuracy of inventory
movement and home delivery. Consistently enforces all Company policies and procedures. Performs
opening/closing procedures and ensures bank deposits are done daily. Keeps open and responsive
communication with Field Leaders. Ensures gallery standards and processes are consistently maintained

2. 2
at all times.
Virus Alley Dezign, Sales Director – US 2012 – 2013
Sales Management & Strategy; Marketing; Client Management
Accomplishments:
 Developed Partnership Program for increase sales by 125%
 Implemented Sales Training Program to increase customer satisfaction
 Executed Sales Forecast Program to improve sales lead and forecast
Crate & Barrel, Assistant Store Manager (Beverly Hills) 2005 – 2012
Sales: Act as a sales leader on the floor by providing signature services to customers (e.g., support of VIP
clientele); Analyze weekly sales report including shopper track, trend report, conversion rate, top SKU
report, sales productivity, and inventory management. Administration: Human Resource Management;
Scheduling (e.g., 50+ bi-weekly sales associates schedules based on available payroll allowance);
Coordination of front office/floor Manager on Duty for all associates and floor/department managers;
Coordination of back office supervision on daily shipping/receiving of merchandise (e.g., Shrink/Plan bi -
annual inventory analysis and reporting). Quality Control: Conduct weekly training, selling skills, product
training, loss prevention materials, season planning, floor display execution, and support visual
merchandising.
Accomplishments:
 Front and Back Office Integration – enabling team members to perform multi-function duties
 Developed Team Mentorship Program – Under my leadership, two staff was promoted to full time,
three holiday temporary resources being converted to full time employees in 1st year.
 Implemented Inventory Improvement Process – 100% Audit Compliance in addition to Double
Count. Company average was 10 hours, improved results in 50% of the time.
Michiolo.com, President 2002 – 2004
Prometheus International, Finance & Operations Manager 2000 – 2004
Financial Management; Human Resources; Product Management
Accomplishments:
 Developed Partnership Program for increased sales by 150%
 Some more things here
Education
Cornell University, 1996-2000