This document discusses assertiveness, which is defined as self-confidence and affirming one's rights and point of view without being aggressive or submissive. It identifies types of assertiveness behaviors such as passive, manipulative, and aggressive behaviors as well as positive, assertive behaviors. Skills of assertiveness include techniques like the broken record method and compromise. Assertiveness involves both verbal and nonverbal communication. Assertiveness training teaches communication skills, self-esteem, and managing anxiety and anger in interpersonal situations.

1. ASSERTIVENESS
Prepared ByChirag Solanki
Wasim Kazmi
Macklinbrett Veigas
Mayur Veer
(SE MECH-B)

2. WHAT IS ASSERTIVENESS?
• Assertiveness is about self
confidence which means having
a positive attitude towards
yourself and others.
• Assertiveness is form of behavior
characterized by a confident declaration or
affirmation of a statement without need of
proof; this affirms the person's rights or point
of view without either aggressively
threatening the rights of another (assuming a
position of dominance) or submissively
permitting another to ignore or deny one's
rights or point of view.[1]

3. Ten Points about Assertive
Behaviours
1-It depends on expressing yourself
2-Showing respects to others rights
3-Being honest
4-Indirect and certain
5-Mutual equilibrim and benefit is important
in a relationship
6-It is expressing emotions, rights, realities,
thoughts and boundaries by words
7-Using non-verbal comminication for
sending the message
8-It is not universal, it depends on the
position and the individual
9-It is getting social responsibility
10-It is not the nature of the hunamkind, it
can be learned

4. Being Assertive
1-Being assertive is focusing on your goal
2-Being assertive is being self-aware
3-Being assertive is being true to yourself
4-Being assertive is building self esteem
5-Being assertive is nurturing yourself.

5. TYPES OF ASSERTIVENESS

6. Negative attitude and passive
behaviour
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Lack of self confidence and low self esteem
Lack of self respect
Self putdowns
Negative feelings and thoughts about yourself
Feeliings of inferiority compared to others
Like others to be in control of people and situations
Feel guilty towards others
demotivated

7. Negative attitude and manipulative
behaviour
• Lack of self confidence and low self esteem
• Lack of self respect and lack of respect for
others
• Mistrustful and suspicious of others’ motives
• Negative feelings and thoughts about self
and others
• Feel very wary towards others
• Dishonest and indirect
• Twist what others have said
• Undermine others’ self esteem
• Depressed and demotivated

8. Negative attitude and
aggressive behaviour
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Lack of self confidence and low self esteem
Lack of respect towards others
Put others down
Feelings of superiority
Like to be in control of people and
situations
Disinterested in others’ thoughts and
feelings
Feel angry towards others and are quick to
blame them
Don’t listen to or ask questions
Dismissive of feedback

9. Positive attitude and assertive
behaviour
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Self confidence and high self esteem
Respect for self and towards others
Take responsibility for self
Motivated to do a good job
İnterested in others’ feelings and
thoughts
Ask questions
Honest and direct
Listen to others
Ask others for feedback

10. SKILLS OF ASSERTIVENESS
a) Broken record
b) Fogging
c) Negative assertion
d) Negative inquiry
e) Free information
f) Self disclosure
g)Workable compromise

11. ASSERTIVENESS BY VERBAL AND
NONVERBAL COMMUNICATION
“It ain’t what you say, it is the way that you say it”
• Tonation
‘I will phone you’ – It will be me not any other person
‘I will phone you’ – I will not forget!
‘I will phone you’ – I will not write or visit.
‘I will phone you’ – It will be you,not any other person.
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Faces and the looks
Eye signal
Body image
Personal space
The gesture

13. ASSERTIVENESS IN CULTURES
• ASIAN
Low degree of individualism ,
nonassertive.
• EUROPEAN,AMERICAN
High degree of individualism ,
assertive.

14. HUMAN ASSERTIVE RIGHTS
• The right to express
sexuality
• The right to have needs
and desires
• The right to have
information
• The right to have goods or
services which have been
paid
• The right to be
independent and to be left
alone
• The right to say no
• The right to be treated
with respect
• The right to do anything which
does not violate the rights of
others
• The right to be assertive or nonassertive
• The right to make choices
• The right to change
• The right to control over
body,time and possesions
• The right to express opinions and
beliefs
• The right to think well of oneself
• The right to make requests

15. THE IMPORTANCE OF ASSERTIVENESS IN
ORGANISATIONS
Assertiveness
• Personal identity
• Wages or salary
• Satisfaction from
exercising skills
• Satisfaction from
helping people
• Social environment
Need to dealing
with
• Theirselves
• The manager to
whom they report
• Their colleagues
• Their subordinates
• Clients or customers

16. ASSERTIVENESS TRAINING IN WORK
PLACE
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Body-language awareness leading to work body
oriented therapies
Role-plays and then work in psyhcodrama
Awareness of other people’s perceptions and so
work in sensitivity groups and encounter
Looking at situations in the past where one
was, or was not assertive and hence traditional
psychoteraphy

17. Techniques in Assertiveness Training:
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Verbal communication
Non-verbal communication
Anxiety reduction and control
Anger reduction and control, and redirection of
this energy
Increase in self esteem
Awareness of self and others in interpersonnal
situations
Awareness of social and cultural rules of
behaviour

18. Ackowledgement• Google
• Wikipedia
• Communication Skills by Oxford Publications