135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Communication styles, the assertiveness spectrum, benefits for assertive people, steps for assertiveness, recognize/evaluate your own assertiveness, aggression, personality types, body language, relaxation techniques, coping with conflict, controlling emotions, cultural variation, overcoming fear
Slides to accompany a bite-size training session on assertiveness. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Communication styles, the assertiveness spectrum, benefits for assertive people, steps for assertiveness, recognize/evaluate your own assertiveness, aggression, personality types, body language, relaxation techniques, coping with conflict, controlling emotions, cultural variation, overcoming fear
Slides to accompany a bite-size training session on assertiveness. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
This module gives you the scope of how Assertive and Aggressive behavior occured.
Every Hr.Manager are keenly observe the individual behavior for the assesment of the Performance Management System.
Either any one of the behavior you can observe in every individual in your daily life.
The importance of assertive communication practices at workplaces across the globe.
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India.
All rights reserved .
coaching of business leaders begins with assertiveness behavioral training The reason is simple if you don't manage people you can get work done. And ifyou cannot manage people unless you first manage your own behavior
Holding your own! Using Assertiveness to communicate with power and get your...Jim Cooper
Have you ever struggled to deal with a colleague or friend who is either aggressive or insistent that their approach is the only correct one? Did you consider either being passive, or maybe going over the top to be just as aggressive as they are? Modern research with over 4,800 individuals shows Assertiveness too be among the top five personal attributes most highly correlated to success in business and personal life. This program will make you aware of the habits and behaviors which foster strong communication and high levels of team work, and enhance your personal leadership brand. The program will also alert you to habits which inhibit others from really hearing you and supporting your critical ideas.
This workshop will help you :
Learn how to integrate assertiveness into a powerful leadership style
Understand what research tells us about the relationship of assertiveness to overall success in life and business
Understand which personal traits either drive or inhibit your assertiveness
Communicate forcefully in a way that commands respect while encouraging open dialogue
Deal with overtly aggressive colleagues and friends
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
Enhancing clients problem solving skillsAthira5Rajeev
Enhancing client's problem solving skills - ASSERTIVENESS TRAINING,SOCIAL SKILL TRAINING,STRESS MANAGEMENT & ENHANCING CLIENT'S SOCIAL SUPPORT SYSTEM. For MSW sutdents
This module gives you the scope of how Assertive and Aggressive behavior occured.
Every Hr.Manager are keenly observe the individual behavior for the assesment of the Performance Management System.
Either any one of the behavior you can observe in every individual in your daily life.
The importance of assertive communication practices at workplaces across the globe.
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India.
All rights reserved .
coaching of business leaders begins with assertiveness behavioral training The reason is simple if you don't manage people you can get work done. And ifyou cannot manage people unless you first manage your own behavior
Holding your own! Using Assertiveness to communicate with power and get your...Jim Cooper
Have you ever struggled to deal with a colleague or friend who is either aggressive or insistent that their approach is the only correct one? Did you consider either being passive, or maybe going over the top to be just as aggressive as they are? Modern research with over 4,800 individuals shows Assertiveness too be among the top five personal attributes most highly correlated to success in business and personal life. This program will make you aware of the habits and behaviors which foster strong communication and high levels of team work, and enhance your personal leadership brand. The program will also alert you to habits which inhibit others from really hearing you and supporting your critical ideas.
This workshop will help you :
Learn how to integrate assertiveness into a powerful leadership style
Understand what research tells us about the relationship of assertiveness to overall success in life and business
Understand which personal traits either drive or inhibit your assertiveness
Communicate forcefully in a way that commands respect while encouraging open dialogue
Deal with overtly aggressive colleagues and friends
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
Enhancing clients problem solving skillsAthira5Rajeev
Enhancing client's problem solving skills - ASSERTIVENESS TRAINING,SOCIAL SKILL TRAINING,STRESS MANAGEMENT & ENHANCING CLIENT'S SOCIAL SUPPORT SYSTEM. For MSW sutdents
Getting along with people is very important for the success of any organized activity, this is particularly so because most work is accomplished by working together. Interpersonal Relations are very important in securing success and happiness, not just at the work place, but everywhere else, including our own sweet home. Ability to get along well, with people and circumstances is very important.
The importance of communication, assertiveness and the different types of communication skills are well explained. Can be used for students and training programs.
HOW TO DEVELOP AN EFFECTIVE COMPENSATION STRATEGY?Mehreen Shafique
1. Define your compensation philosophy.
2. Link compensation to your overall business strategy.
3. Change the culture and reinforce it with compensation.
4. Reward the behaviors that drive the results.
5. Think total compensation.
6. Measure your return on invested payroll Re./-
What is an Abuse?
What is Child maltreatment?
Scope of the problem:
Consequences of maltreatment:
A GLOBAL PROBLEM
TYPES OF CHILD ABUSE
COMPILING DATA
EXTREME CASES OF CHILD NEGLECT AND ABUSE
STARVED, ABANDONED, ALONE: GENIE, THE FERAL CHILD
ZHENYA BARSUKOV
GIRL IN THE WINDOW
Step#1-Open WORD 2013
Step#2-Save these 4 documents as webpage files, such as
Step#3-Prepare all sources that you need i.e. Images, Texts
Step#4-Edit your Webpage as you have designed
Step#5-Copy and paste the template you have created on all the pages
Step#6-Now once saved open it in Explorer
Q1: How do smart grids differ from current electricity infrastructure in the United States?
2. What management, organization, and technology issues should be considered when developing a smart grid?
3. What challenge to the development of smart grids do you think is most likely to hamper their development?
4. What other areas of our infrastructure could benefit from “smart” technologies? Describe one example not listed in the case.
5. Would you like your home and your community to be part of a smart grid? Why or Why not?
ENABLING AFFORDABLE HEALTH CARE SYSTEMS IN DEVELOPING COUNTRIES-CASE STUDYMehreen Shafique
Q1:
(a): What kinds of applications are described here?
(b): What Business Functions do they support:
(c): How do they improve operational efficiency and decision making?
Q2: Identify the problems that a business in this study solved by using mobile digital devices?
Q3: What kinds of Business are most likely to Benefit from equipping their employees with mobile digital devices such as I-Phones & Black Berry’s?
Q4: Devi Prasad Shetty’s CEO has stated “Now with 3-G, there are possibilities of remote treatment & diagnosis of patients through mobile phones. This will become mainstream in another two or three years.” DISCUSS the implications of this statement.
A docuement based on Industrial revolution, origins of movement, Important technological developments, Social effects, Impact on women and family life, food and nutrition, transfer of knowlege, concluding thoughts
Solved Case Study: Strategy and HR Planning at the CAPITAL HOTELMehreen Shafique
These are the questions that I received in my specialization course. Hope these are helpful for others. I have pasted the questions first. The case study is also included.
Coaching is defined as training or development that helps a learner achieve a goal. ... A coach would help the athlete to achieve that goal. In the workplace, an employee goal may be to improve his speaking skills. A coach would help this person achieve his or her goal of speaking better in public.
Eight pitfalls of corporate training programs in Pakistan Wali ZahidMehreen Shafique
Training can be an excellent intervention to skill people. Pakistan has an immense talent when it comes to our young professionals who are ready to take on the world. The need is to channelize their energies and talents in the right direction. At the same time they have the responsibility to seek knowledge and skills from authentic resources. Wali Zahid has discussed the Eight pitfalls of corporate learning in Pakistan in his thought-provoking article covering fundamental flaws of training and what to do with them
Full article by Wali Zahid here:
https://walizahid.com/2016/01/eight-
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
5. DEFINITION
STANDING UP FOR YOUR PERSONAL RIGHTS
EXPRESSING THOUGHTS
EXPRESSING FEELINGS AND BELIEFS
IN DIRECT, HONEST AND APPROPRIATE WAYS
6. IMPORTANT NOTE
By being assertive
we should always
respect the
thoughts, feelings
and beliefs of other
people.
7. INTERPERSONAL SKILL
Assertiveness concerns
being able to:
• express feelings
• wishes
• wants
• desires
appropriately and is an important
personal and interpersonal skill
Helps you to express yourself in a
Clear
Open
reasonable way,
without undermining your own or others’
rights.
8. INTERPERSONAL SKILL
Enables individuals to act in their
own best interests
To stand up for themselves without undue anxiety
To express honest feelings
comfortably
To express personal rights without
denying the right of others
10. BEHAVIOR
BEING
ASSERTIVE
Being open in expressing
wishes, thoughts , feelings and encouraging others to do
same
Listening to the views of others and responding appropriately,
whether in agreement with those views or not
Accepting responsibilities and being able to delegate to others
Regularly expressing appreciation of others
Behaving as an equal to others
11. BEHAVIOR
BEING
PASSIVE
People adopt a passive response because they have a
• Strong need to be liked by others
• Do not regard themselves as equals
• Place greater weight on the rights, wishes & feelings of others
• Fail to communicate thoughts or feelings
• Results in people doing things they really do not want to do
• Always hope that they might please others
• Allow others to make decisions for them.
12. BEHAVIOR
BEING AGGRESSIVE
• Aggressive behaviour fails to consider the views or feelings of other individuals
• Rarely show praise or appreciation of other
• Show aggressive response & tends to put others down
• Aggressive responses encourage the other person to respond in a non-assertive
way,
• either aggressively or passively
14. ASSERTIVENESS
It's not always easy to identify truly assertive
behavior because there's a fine line between
assertiveness and aggression, and people can often
confuse the two
Assertivene
ss is based
on balance
22. 1. Value Yourself
and Your Rights
• Gain a good understanding of yourself
• Strong belief in your inherent value & your value
• Self-belief is the basis of self-confidence &
Assertiveness
23. 2. Voice Your Needs and Wants
Confidently
• For full potential performance you should be clear about your priorities
• Don’t wait for someone else to recognize your needs
• Take the initiative
• Se goals and try to achieve them
24. 3.Acknowledge
That You Can't
Control Other
People's
Behavior
• Don’t accept the responsibility of reactions
• You can ONLY control your own behaviour
• If you are not violating other’s needs you
have the right to say or do what you want
25. 4.Express Yourself
in a Positive Way
• Express while dealing a difficult or negative issue
• Adopt to do it constructively & sensitively
• Don’t be afraid to stand up for yourself
• Remember to control your emotions
26. 5.Be Open to Criticism and Compliments
• Accept both positive and negative feedback graciously, humbly
• Don’t be defensive against feedbacks
• Learn to see past your emotional reactions to feedbacks
27. 6. Learn to Say "No"
• Saying “No” is a hard thing to do
• Important to know your limits
• Not possible to do everything
• Not possible to please everyone
• It helps sometimes to protect your time
34. TECHNIQUES
Be a broken
record
Be careful with the broken record technique. If you use it to protect yourself
from exploitation, that's good. But if you use it to bully someone into taking
action that's against their interests, it can be manipulative and dishonest.
36. SCRIPTING
1. The Event:
Tell the other person exactly how you see the situation or
problem.
2. Your Feelings:
Describe how you feel about the situation and express your
emotions clearly.
3. Your Needs:
Tell the other person exactly what you need from her so that she
doesn't have to guess.
4. The Consequences:
Describe the positive impact that your request will have for the
other person or the company if your needs are met successfully.
37. KEY POINTS
Being assertive means finding the
right balance between passivity (not
assertive enough) and aggression
What being assertive doesn't mean is
acting in your own interest without
considering other people's rights, feelings,
desires, or needs – that is aggression
You can learn to be more assertive over time
by identifying your needs and wants,
expressing them in a positive way, and
learning to say "no" when you need to
It likely won't happen overnight but, by
practicing these techniques regularly, you will
slowly build up the confidence and self-belief
that you need to become assertive.
Assertiveness concerns being able to express feelings, wishes, wants and desires appropriately and is an important personal and interpersonal skill. In all your interactions with other people, whether at home or at work, with employers, customers or colleagues, assertiveness can help you to express yourself in a clear, open and reasonable way, without undermining your own or others’ rights.
Assertiveness enables individuals to act in their own best interests, to stand up for themselves without undue anxiety, to express honest feelings comfortably and to express personal rights without denying the rights of others.
Assertiveness is often seen as the balance point between passive and aggressive behavior, but it’s probably easier to think of the three as points of a triangle.
A classic passive response is offered by those who say 'yes' to requests when they actually want to say 'no'.
For example:
“Do you think you can find the time to wash the car today?”
A typical passive reply might be:
“Yes, I'll do it after I've done the shopping, made an important telephone call, finished the filing, cleaned the windows and made lunch for the kids!”
A far more appropriate response would have been:
“No, I can't do it today as I've got lots of other things I need to do.”
The person responding passively really does not have the time, but their answer does not convey this message. The second response is assertive as the person has considered the implications of the request in the light of the other tasks they have to do.
Assertiveness is equally important at work as at home.
If you become known as a person who cannot say no, you will be loaded up with tasks by your colleagues and managers, and you could even make yourself ill.
It's not always easy to identify truly assertive behavior. This is because there's a fine line between assertiveness and aggression, and people can often confuse the two. For this reason, it's useful to define the two behaviors so that we can clearly separate them:
Assertiveness is based on balance. It requires being forthright about your wants and needs, while still considering the rights, needs and wants of others. When you're assertive, you are self assured and draw power from this to get your point across firmly, fairly and with empathy.
Aggressive behavior is based on winning. You do what is in your own best interest without regard for the rights, needs, feelings, or desires of other people. When you're aggressive, the power you use is selfish. You may come across as pushy or even bullying. You take what you want, often without asking.
They get things done by treating people with fairness and respect, and are treated by others the same way in return. This means that they are often well-liked and seen as leaders that people want to work with
Negotiate successful "win-win" solutions. They are able to recognize the value of their opponent's position and can quickly find common ground with him.
Are better doers and problem solvers. They feel empowered to do whatever it takes to find the best solution to the problems that they encounter.
Are less anxious and stressed. They are self-assured and don't feel threatened or victimized when things don't go as planned or as expected
Some organizational and national cultures may prefer people to be passive and may view assertive behavior as rude or even offensive. Research has also suggested that gender can have a bearing on how assertive behavior is perceived, with men more likely to be rewarded for being assertive than women. So, it pays to consider the context in which you work before you start changing your behavior
Some organizational and national cultures may prefer people to be passive and may view assertive behavior as rude or even offensive. Research has also suggested that gender can have a bearing on how assertive behavior is perceived, with men more likely to be rewarded for being assertive than women. So, it pays to consider the context in which you work before you start changing your behavior
1. Value Yourself and Your Rights
To be more assertive, you need to gain a good understanding of yourself , as well as a strong belief in your inherent value and your value to your organization and team.
This self-belief is the basis of self-confidence and assertive behavior. It will help you to recognize that you deserve to be treated with dignity and respect, give you the confidence to stick up for your rights and protect them, and remain true to yourself , your wants and your needs.
2. Voice Your Needs and Wants Confidently
If you're going to perform to your full potential then you need to make sure that your priorities – your needs and wants – are met.
Don't wait for someone else to recognize what you need. You might wait forever! Take the initiative and start to identify the things that you want now. Then, set goals so that you can achieve them.
Once you've done this, you can tell your boss or your colleague exactly what it is that you need from them to help you to achieve these goals in a clear and confident way. And don't forget to stick to your guns. Even if what you want isn't possible right now, ask (politely) whether you can revisit your request in six months time.
Find ways to make requests that avoid sacrificing others' needs. Remember, you want people to help you, and asking for things in an overly aggressive or pushy way is likely to put them off doing this and may even damage your relationship
Don't make the mistake of accepting responsibility for how people react to your assertiveness. If they, for example, act angry or resentful toward you, try to avoid reacting to them in the same way.
Remember that you can only control yourself and your own behavior, so do your best to stay calm and measured if things get tense. As long as you are being respectful and not violating someone else's needs, then you have the right to say or do what you want.
It's important to say what's on your mind, even when you have a difficult or negative issue to deal with. But you must do it constructively and sensitively.
Don't be afraid to stand up for yourself and to confront people who challenge you and/or your rights. You can even allow yourself to be angry! But remember to control your emotions and to stay respectful at all times.
Accept both positive and negative feedback graciously, humbly and positively.
If you don't agree with criticism that you receive then you need to be prepared to say so, but without getting defensive or angry. The Feedback Matrix is a great tool that can help you to see past your emotional reactions to feedback, and instead use it to achieve significant, positive change
Saying "No" is hard to do, especially when you're not used to doing it, but it's vital if you want to become more assertive.
Knowing your own limits and how much work you are able to take on will help you to manage your tasks more effectively, and to pinpoint any areas of your job that make you feel as though you're being taken advantage of.
Remember that you can't possibly do everything or please everyone, so it's important that you protect your time and your workload by saying "no" when necessary. When you do have to say "no," try to find a win-win solution that works for everyone.
Use "I want", "I need" or "I feel" to convey basic assertions and get your point across firmly. For example, "I feel strongly that we need to bring in a third party to mediate this disagreement."
Always try to recognize and understand how the other person views the situation. Then, after taking her point of view into consideration, express what you need from her.
For example, "I understand that you're having trouble working with Arlene, but this project needs to be completed by Friday. Let's all sit down and come up with a plan together."
If your first attempts at asserting yourself have been unsuccessful, then you may need to escalate the matter further. This means becoming firmer (though still polite and respectful) with the person who you are requesting help from, and may end in you telling him what you will do next if you still aren't satisfied.
For example, "John, this is the third time this week I've had to speak to you about arriving late. If you're late once more this month, I will activate the disciplinary process."
However, remember that, regardless of the consequences that you communicate to the person in question, you may still not get what you want in the end. If this is the case, you may need to take further action by setting up a formal meeting to talk about the problem, or escalating your concerns to Human Resources (HR) or your boss.
Sometimes, it's best not to say anything. You might be too emotional or you might not know what it is that you want yet.
If this is the case, be honest and tell the person that you need a few minutes to compose your thoughts. For example, you might say "Dave, your request has caught me off guard. I'll get back to you within the half hour.
Try using verbs that are more definite and emphatic when you communicate. This will help you to send a clear message and avoid "sugar-coating" your message so much that people are left confused by what it is that you want from them.
To do this, use verbs like "will" instead of "could" or "should," "want" instead of "need," or "choose to" instead of "have to."
For example:
"I will be going on vacation next week, so I will need someone to cover my workload."
"I want to go on this training course because I believe that it will help me to progress in my role and my career."
"I choose this option because I think it will prove to be more successful than the other options on the table."
Prepare the message that you want to convey ahead of time.
If, for instance, you can't take on any more work, be direct and say, "I cannot take on any more projects right now." If people still don't get the message, then keep restating your message using the same language, and don't relent. Eventually they will likely realize that you really mean what you're saying.
For example:
"I'd like you to work on the Clancy project."
"I cannot take on any more projects right now."
"I'll pay extra for you to do it."
"I cannot take on any more projects right now."
"Seriously, this is really important. My boss insists that this gets done."
"I cannot take on any more projects right now."
"Will you do it as a personal favor?"
"I'm sorry, I value our relationship but I simply cannot take on any more projects right now."
Being assertive means finding the right balance between passivity (not assertive enough) and aggression (angry or hostile behavior). It means having a strong sense of yourself and your value, and acknowledging that you deserve to get what you want. And it means standing up for yourself even in the most difficult situations.
What being assertive doesn't mean is acting in your own interest without considering other people's rights, feelings, desires, or needs – that is aggression.
You can learn to be more assertive over time by identifying your needs and wants, expressing them in a positive way, and learning to say "no" when you need to. You can also use assertive communication techniques to help you to communicate your thoughts and feelings firmly and directly.
It likely won't happen overnight but, by practising these techniques regularly, you will slowly build up the confidence and self-belief that you need to become assertive. You'll also likely find that you become more productive, efficient and respected, too.