personal development

2. Objectives
History of Assertiveness
Define what is Assertiveness
Assertive Behavior
Ten Points about Assertive Behavior
Why to be Assertive
Types of Assertiveness
Non Verbal Assertiveness
Art of saying Yes Or No

3. Objectives
Importance of Assertiveness in organization
Assertiveness Training
Techniques of Assertiveness Training
Problems of Assertiveness Training
Skills of helping the person to change the behaviour from non-
Assertive to Assertive
Decide when to be Assertive

4. Introduction : At workplace

5. Introduction : At home

6. History of Assertiveness
Socrates
Smith -
1975
Today

7. What is Assertiveness
Assertiveness is about self confidence which mean
having a positive attitude towards your self and
others..
You are your first and biggest supporter.

8. 1-It depends on expressing yourself
2-Showing respects to others rights
3-Being honest
4-Indirect and certain
5-Mutual equilibrim and benefit is important in a relationship
6-It is expressing emotions, rights, realities, thoughts and
boundaries by words
7-Using non-verbal comminication for sending the message
8-It is not universal, it depends on the position and the
individual
9-It is getting social responsibility
10-It is not the nature of the hunamkind, it can be learned
Ten Points about Assertive
Behaviours

9. 1-Being assertive is focusing on
your goal
2-Being assertive is being self-
aware
3-Being assertive is being true to
yourself
4-Being assertive is building self
esteem
5-Being assertive is nurturing
yourself
Being Assertive

10.  What they want.
 What they believe.
 How they feel about things.
 How they react to things.
Assertive listening
 Understanding all viewpoints
 Listening for accuracy
 Reinforce your understanding
Example – I heard you say ------,
did I understand you
correctly..etc
Assertive people know exactly

11. Why to be Assertive
Assertive behavior opens communication
without letting anyone get trampled.
 Reduces stress in workplace and life.
 Improved decision making ability.
 Happier and fulfilled life.
 Helps to handle difficult friends and
co-workers more easily and reduces drama

12. NON – ASSERTIVE BEHAVIOR
Passive individuals are not committed
to their own rights.
 More likely to allow others to encroach
on their rights than to stand up and
speak out
Passive

13. Aggressive
 Very likely to defend their own rights.
 Work to achieve their own goals.
 Are likely to disregard the rights of others.
 Insist that their feelings and needs take precedence over other
people's.
 Tend to blame others for problems instead of offering
solutions.
NON – ASSERTIVE BEHAVIOR

14. Aggressive
Angry
Yells
Stamping
Hitting
Words hurt
Others
Mean
COMPARISON
Assertive
Standing tall
Looking at people
Smiling
Asking
Saying no
Feels good about self
Passive
 Shy
 Scared
 Talking low
 Looking at floor afraid
 Embarrassed
 Hunched over
 Quiet

15. Saying Yes or No

16. How to say ‘no’ assertively?
Start your reply with a clear,firm,audible ‘no’
Do not justify or make excuses.
Giving a reason is different from over-appologizing
Feel that you have a right to say no
Once you have said ‘no’ ,
do not stay around waiting to be persuaded to change your mind.
Make a definite closure by changing the subject,walking away,
continiuing with what you are doing-whatever is appropriate

17. It is okay to say:
No, I won’t do that.
No, this is my lunch money. I will not give it
to you.
I already have plans for Saturday. I cannot
play that day

18. How to say ‘yes’ Assertively?
Say ‘yes’ clearly and definitely
Identify why you would find it difficult
Examine thoughts realistically and ask yourself
Having calarified thughts for yourself then
reaffirm your desire to say ‘yes

19. Assertiveness
Personal identity
Wages or salary
Satisfaction from
exercising skills
Satisfaction from helping
people
Social environment
THE IMPORTANCE OF
ASSERTIVENESS IN ORGANISATIONS
Need to dealing with
Theirselves
The manager to
whom they report
Their colleagues
Their subordinates
Clients or customers

20.  Body-language awareness leading to work body
oriented therapies
 Role-plays and then work in psyhcodrama
 Awareness of other people’s perceptions and so work
in sensitivity groups and encounter
 Looking at situations in the past where one was, or
was not assertive and hence traditional psychoteraphy
ASSERTIVENESS TRAINING IN WORK
PLACE

21.  Verbal communication
 Non-verbal communication
 Anxiety reduction and control
 Anger reduction and control,
and redirection of this energy
 Increase in self esteem
 Awareness of self and others
in interpersonnal situations
 Awareness of social and
cultural rules of behaviour
Techniques in Assertiveness Training

22. The first major problem for assertion training
involves negative evaluations of assertive
people by others
 Confusion between assertion and
aggression
 Problem involves transfer of training,the
difficulty experienced by trainees in
generalising assertive from the training
context to real-life situations
 Finally some of the difficulties in applying
assertion training outside the training
context may be due to intuitive training
procedures that are inadequately based in
research
Problems in Assertiveness Training

23. You will need action planning skills at this stage of the counselling
process.In particular, you need to help the person set clear objectives;
a mnemonic which can be useful is SMART.
Specific
Measurable
Achievable
Realistic
Time oriented
The skills of helping the person to commit to
changing his/her behaviour from non-assertive to
assertive.

24. Do you know really what is the situation?
How much importance it has for you?
Will you get what you want?
Do you want to just express yourself?
What is your options?
Do you want an optimistic result?
Are you ready to be assertive?
Did you count to the 10?
Is it beter to wait?
Will you get anger to yourself, ,f you don’t do
anything?
Have you done your best?
What are the possible results and risks?
Will assertiveness cause a change?
TO DECİDE WHEN TO BE ASSERTİVE