The document discusses the concept of assertiveness. It defines assertiveness as having self-confidence and expressing one's rights, thoughts, and boundaries through words while also respecting others. It discusses the history of assertiveness and identifies four types: non-assertive, assertive, aggressive, and manipulative behaviors. Assertiveness skills mentioned include using broken records, fogging, negative assertions, inquiries and setting boundaries. The document also addresses expressing assertiveness verbally and nonverbally, as well as its importance in organizations and cultures. Assertiveness training techniques aim to improve communication skills, self-esteem, and dealing with anxiety and anger in interpersonal situations.
Assertiveness is about standing up for yourself, but also wabout respecting the opinions and needs of others.
When e communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.
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Most of us passively accept these situations while feeling like we lose respect for ourselves. Until sometimes we reach the limit and explode with anger, which has far worse consequences.
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This is a presentation that I put together for training peer mentors and peer educators to develop their confidence in public speaking and consultation. If you need more information please contact me @VRyouthwork www.vanessarogers.co.uk
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation I use in a workshop to build confidence with young people volunteering as Peer Mentors and Peer Educators. If you want more information about the workshop or to ask a question about how to use the presentation please contact me @VRyouthwork www.vanessarogers.co.uk
• Introduction to the topic
• Seven factors to build up a relationship
• Locus of control
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• Managing the drawbacks of strong internal locus of control
• Tips for developing internal locus of control
• Learning to be : personal abilities
• Learning to live together – Interpersonal abilities
• Co-operative Interpersonal Behaviour working in a team
• Factors influencing faculty relationship
• Techniques for working together
• Negotiation and stages of Negotiation
• Being caring and empathetic
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Assertiveness is about standing up for yourself, but also wabout respecting the opinions and needs of others.
When e communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.
Enhancing clients problem solving skillsAthira5Rajeev
Enhancing client's problem solving skills - ASSERTIVENESS TRAINING,SOCIAL SKILL TRAINING,STRESS MANAGEMENT & ENHANCING CLIENT'S SOCIAL SUPPORT SYSTEM. For MSW sutdents
What Is Assertiveness And How To Be More Assertivearshu4u
Most of us passively accept these situations while feeling like we lose respect for ourselves. Until sometimes we reach the limit and explode with anger, which has far worse consequences.
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation that I put together for training peer mentors and peer educators to develop their confidence in public speaking and consultation. If you need more information please contact me @VRyouthwork www.vanessarogers.co.uk
Assertiveness & Confidence Building with Young PeopleVanessa Rogers
This is a presentation I use in a workshop to build confidence with young people volunteering as Peer Mentors and Peer Educators. If you want more information about the workshop or to ask a question about how to use the presentation please contact me @VRyouthwork www.vanessarogers.co.uk
• Introduction to the topic
• Seven factors to build up a relationship
• Locus of control
• Benefits of an internal locus control
• Managing the drawbacks of strong internal locus of control
• Tips for developing internal locus of control
• Learning to be : personal abilities
• Learning to live together – Interpersonal abilities
• Co-operative Interpersonal Behaviour working in a team
• Factors influencing faculty relationship
• Techniques for working together
• Negotiation and stages of Negotiation
• Being caring and empathetic
Do you find yourself avoiding certain people? Or celebrating when that certain person calls in sick? This session will teach you some strategies on how to deal with difficult people instead of avoiding them. Presenter: DeAnne Heersche
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3. 2-WHAT IS ASSERTIVENESS?
Assertiveness is about self
confidence which means having
a positive attitude towards
yourself and others.
4. Ten Points about Assertive
Behaviours
1-It depends on expressing yourself
2-Showing respects to others rights
3-Being honest
4-Indirect and certain
5-Mutual equilibrim and benefit is important in
a relationship
6-It is expressing emotions, rights, realities,
thoughts and boundaries by words
7-Using non-verbal comminication for sending
the message
8-It is not universal, it depends on the position
and the individual
9-It is getting social responsibility
10-It is not the nature of the hunamkind, it can
be learned
5. Being Assertive
1-Being assertive is focusing on your
goal
2-Being assertive is being self-aware
3-Being assertive is being true to
yourself
4-Being assertive is building self
esteem
5-Being assertive is nurturing yourself.
6. 3-TYPES OF
ASSERTIVENESS
Non-assertive behaviour
I am not ok,you are ok
Assertive behaviour
I am ok,you are ok
Aggresive behaviour
I am ok,you are not ok
Manipulative behaviour
I am not ok,you are not ok
11. Negative attitude and
passive behaviour
Lack of self confidence and low self
esteem
Lack of self respect
Self putdowns
Negative feelings and thoughts about
yourself
Feeliings of inferiority compared to others
Like others to be in control of people and
situations
Feel guilty towards others
demotivated
12. Negative attitude and
manipulative behaviour
Lack of self confidence and low self esteem
Lack of self respect and lack of respect for
others
Mistrustful and suspicious of others’ motives
Negative feelings and thoughts about self
and others
Feel very wary towards others
Dishonest and indirect
Twist what others have said
Undermine others’ self esteem
Depressed and demotivated
13. Negative attitude and
aggressive behaviour
Lack of self confidence and low self esteem
Lack of respect towards others
Put others down
Feelings of superiority
Like to be in control of people and situations
Disinterested in others’ thoughts and feelings
Feel angry towards others and are quick to blame
them
Don’t listen to or ask questions
Dismissive of feedback
14. Positive attitude and
assertive behaviour
Self confidence and high self esteem
Respect for self and towards others
Take responsibility for self
Motivated to do a good job
İnterested in others’ feelings and
thoughts
Ask questions
Honest and direct
Listen to others
Ask others for feedback
15. 4-SKILLS OF
ASSERTIVENESS
a) Broken record
b) Fogging
c) Negative assertion
d) Negative inquiry
e) Free information
f) Self disclosure
g)Workable compromise
16. 5-ASSERTIVENESS BY
VERBAL AND NONVERBAL
COMMUNICATION
“It ain’t what you say, it is the way that you say it”
Tonation
‘I will phone you’ – It will be me not any other person
‘I will phone you’ – I will not forget!
‘I will phone you’ – I will not write or visit.
‘I will phone you’ – It will be you,not any other person.
Faces and the looks
Eye signal
Body image
Personal space
The gesture
21. 7-HUMAN ASSERTIVE RIGHTS
The right to express
sexuality
The right to have
needs and desires
The right to have
information
The right to have
goods or services
which have been
paid
The right to be
independent and to
be left alone
The right to say no
The right to be
treated with respect
The right to do anything which
does not violate the rights of
others
The right to be assertive or
non-assertive
The right to make choices
The right to change
The right to control over
body,time and possesions
The right to express opinions
and beliefs
The right to think well of
oneself
The right to make requests
23. Why is it difficult to say no?
If I say no,they may feel hurt or injected
If I say no this time, they may not like me
anymore
If I say no this time,they may never ask again
They won’t take any notice if I say no
They would say ‘yes’ to me (and so I will feel
guilty if I refuse them)
I can’t say no, because I feel sorry for them
24. How to say ‘no’ assertively?
Start your reply with a
clear,firm,audible ‘no’
Do not justify or make
excuses.Giving a reason is different
from over-appologizing
Feel that you have a right to say no
Once you have said ‘no’ , do not stay
around waiting to be persuaded to
change your mind.Make a definite
closure by changing the
subject,walking away, continiuing
with what you are doing-whatever is
appropriate
25. How to say ‘no’ assertively?
Remember you are saying ‘no’ to that
particular request,not rejecting the
person
If the request takes you unawares or
you have not sufficent time to think
when asked,you can always say, ‘I will
let you know’ in order to give yourself
time to think about what you want to say
Take responsibility for saying no-do not
blame the other person for asking you
Ask for more information if you need it
in order to decide whether you want to
say ‘yes’ or ‘no’
26. Why is it difficult to say ‘yes’?
I don’t deserve it
They might not really mean it
I am not really sure that is what I want
I don’t have enough information
27. How to say ‘yes’ assertively
Say ‘yes’ clearly and definitely
Identify why you would find it difficult
Examine thoughts realistically and ask
yourself
Having calarified thughts for yourself
then reaffirm your desire to say ‘yes’
28. Combining ‘yes’ and ‘no’
‘yes’ and ‘no’ may be combined assertively to
define what we want or what our limits are in a
particular situation.
29. 9-THE IMPORTANCE OF
ASSERTIVENESS IN
ORGANISATIONS
Assertiveness
Personal identity
Wages or salary
Satisfaction from
exercising skills
Satisfaction from
helping people
Social
environment
Need to dealing with
Theirselves
The manager to
whom they report
Their colleagues
Their subordinates
Clients or customers
30.
31. 10-ASSERTIVENESS
TRAINING IN WORK PLACE
Body-language awareness leading
to work body oriented therapies
Role-plays and then work in
psyhcodrama
Awareness of other people’s
perceptions and so work in
sensitivity groups and encounter
Looking at situations in the past
where one was, or was not
assertive and hence traditional
psychoteraphy
32. Techniques in Assertiveness
Training
Verbal communication
Non-verbal communication
Anxiety reduction and control
Anger reduction and control, and
redirection of this energy
Increase in self esteem
Awareness of self and others in
interpersonnal situations
Awareness of social and cultural
rules of behaviour
33. Problems in Assertiveness
Training
The first major problem for assertion
training involves negative evaluations of
assertive people by others
Confusion between assertion and
aggression
Problem involves transfer of training,the
difficulty experienced by trainees in
generalising assertive from the training
context to real-life situations
Finally some of the difficulties in applying
assertion training outside the training
context may be due to intuitive training
procedures that are inadequately based in
research
34. The skills of helping the person to commit to
changing his/her behaviour from non-
assertive to assertive.
You will need action planning skills at
this stage of the counselling process.In
particular, you need to help the person
set clear objectives;a mnemonic which
can be useful is SMART.
This stands for:
Specific
Measurable
Achievable
Realistic
Time oriented
35. TO DECİDE WHEN TO BE
ASSERTİVE
Do you know really what is the situation?
How much importance it has for you?
Will you get what you want?
Do you want to just express yourself?
What is your options?
Do you want an optimistic result?
Are you ready to be assertive?
Did you count to the 10?
Is it beter to wait?
Will you get anger to yourself, ,f you don’t do anything?
Have you done your best?
What are the possible results and risks?
Will assertiveness cause a change?