This document defines assertiveness and provides guidance on how to be assertive. Assertiveness means expressing one's feelings, beliefs, and needs in a direct yet respectful manner while also respecting the rights of others. Being assertive helps improve self-confidence, communication skills, and decision-making. The document recommends being honest, direct, and reasonable while also respecting others and using "I" statements. Examples of aggressive, passive, and assertive behaviors are also provided.
Do you find that you are repeating yourself? Are you often misunderstood or ignored? Is there a feeling of mistrust or self-preservation in your center? Authenticity is a key to effective leadership. Communication frustrations are often at the heart of conflict, poor morale, and classroom behavior issues. Directors struggle with finding the right balance of honesty and authenticity with staff, and teachers often misdirect children with confusing or even dishonest language. We will identify the keys to honest communication and learn to create a spirit of cooperation in your center and classrooms.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
Difficult people do exist at work. They come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, your self-confidence, and your professional courage at work. Identifying, Categorizing and making plan accordingly may help you to overcome the situation and reach to solution.
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Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
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Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
Do you find that you are repeating yourself? Are you often misunderstood or ignored? Is there a feeling of mistrust or self-preservation in your center? Authenticity is a key to effective leadership. Communication frustrations are often at the heart of conflict, poor morale, and classroom behavior issues. Directors struggle with finding the right balance of honesty and authenticity with staff, and teachers often misdirect children with confusing or even dishonest language. We will identify the keys to honest communication and learn to create a spirit of cooperation in your center and classrooms.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
Difficult people do exist at work. They come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, your self-confidence, and your professional courage at work. Identifying, Categorizing and making plan accordingly may help you to overcome the situation and reach to solution.
Enhancing clients problem solving skillsAthira5Rajeev
Enhancing client's problem solving skills - ASSERTIVENESS TRAINING,SOCIAL SKILL TRAINING,STRESS MANAGEMENT & ENHANCING CLIENT'S SOCIAL SUPPORT SYSTEM. For MSW sutdents
Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
Agile Coaching - Giving And Receiving Feedback
Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
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Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
1. ASSERTIVENESS
Definition:
Assertiveness means getting your needs
met without interfering with the rights of
others.
• Assertiveness is the expression of one’s
feelings, beliefs, opinions, and needs in a
direct, honest and appropriate manner.
Such assertive behavior will reflect high
regard for one’s own personal rights and
as well as the rights of others.
2. • This involves recognizing that in any
situation:
-You have needs to be met;
-The other person or persons have needs
to be met;
-You have rights;
-The other person or persons have rights;
• The aim is to satisfy the needs and rights
of both parties.
3. Why Assertiveness?
• Helps you become self-confident
• Increases self-esteem
• Gain respect of others
• Improve communication skills
• Improve decision-making ability
4. How to be assertive
• Be honest and direct about your feelings, needs,
beliefs.
• Express yourself firmly and directly to specific
individuals.
• Be reasonable in your requests
• State your viewpoint without being hesitant or
apologetic.
• Be honest when giving or receiving feedback.
• Learn to say “no” to unreasonable expectations.
• Paraphrase what others have stated to you.
5. • Recognize and respect the rights of those around
you.
• Use appropriate tone of voice.
• Be aware of body posture/language
• Maintain eye contact.
• Use “I” statements to express self
• Don’t let others impose their values/ideas on you
• Encourage others to be clear and direct
• Take ownership
6. • Here are some examples of the
different ways of behaving:
- aggressive,
- submissive, and
- assertive.
• The examples are both verbal and non-
verbal – ways of speaking and ways of
behaving.
7. Way of speaking
a) Aggressive:
• Demanding
• Blaming
• Threatening
• Giving orders inappropriately
• Interrupting
• Attacking/Violent
• Putting others down
• Forcing others to do things
• Expressing opinions as facts
• Making assumptions
• Using ridicule/disrespect
8. b) Submissive:
• Saying ‘I’m sorry’ often
• Saying ‘I’m afraid’ often
• Not getting to the point
• Saying ‘I should/must/ought’ often
• Putting yourself down
• Not saying what you want/feel/like
• Agreeing to things you do not want to do to keep
the peace
• Complaining behind the scenes
9. c) Assertive:
• Stating clearly what you want/need/feel
• Making brief statements that are to the point
• Saying ‘no’ when you want to
• Giving praise or constructive criticism when
necessary
• Finding out the wants/needs/feelings of others
• Making decisions
• Standing up for yourself
• Acknowledging the other person’s standpoint
10. Ten good reasons to be assertive
• You will feel happier because you will have
expressed your needs
• It is more likely that your needs will be met
because people will know what they are.
• Even if your needs are not met, you will feel
better knowing that you handled the
situation well and you will have nothing to
blame yourself for.
• Your confidence will increase because
there will be no situation you will be
threatened by
11. • You will build a better team because you will be able to use
everyone’s strengths instead of being threatened by them.
• You will be able to control your own behavior and therefore
be more effective in negotiating clear and workable
agreements.
• You will take more initiatives because you will not be as
afraid of making mistakes as you used to be.
• You will reduce your stress level because negative feeling of
anger and frustration will not be allowed to build up.
• You will communicate better with people because if you are
more direct with others, they are more likely to be direct with
you.
• You will be more comfortable to be around, and thus your
relationships with others will improve at all levels.
12. Rights at work
• To know what is expected of me
• To have regular feedback on my performance
• To be consulted about decisions that affect me.
• To take decisions that are within my area of work
• To refuse unreasonable requests.
• To expect work of a certain standard from my staff
• To criticize constructively the performance of my
staff when appropriate