1. DEM 738 -
BASICS OF BUSINESS AND
PROFESSIONAL
COMMUNICATION
Ms. Lhey E. Vinoya
Discussant

3. SENDER > the person who transmits a message.
MESSAGE > is any signal that triggers the response of
a receiver.
ENCODING > the sender must choose certain words
or nonverbal methods to send an
intentional message.

4. CHANNEL > is the method used to deliver a message.
RECEIVER > is any person who notices and attaches
some meaning to a message.
DECODING > attaching meaning to the words or
symbols.
FEEDBACK > is the discernible response of a receiver
to a sender’s message.

6.  Communication is Unavoidable.
A fundamental axiom of
communication is “One cannot not
communicate”

7.  Communication Operates on Two Levels
Every time two or more people
communicate, they exchange two kinds
of messages.

8.  Communication is Irreversible.
At one time or another, we have
all wished we could take back words we
regretted uttering.

9.  Communication is a process.
Every communication event
needs to be examined as part of its
communication context.

10.  Communication Often Presents Ethical
Challenges
Behaving ethically is an essential
part of being an effective, promotable
employee.

11.  FORMAL COMMUNICATION NETWORKS
> are systems designed by management
to dictate who should talk to whom to
get a job done.

12.  Downward Communication – superior to
subordinate
 Upward Communication – subordinate
to superior
 Horizontal Communication – between
co-workers with different areas of
responsibilities

13.  INFORMAL COMMUNICATION NETWORKS
> are patterns of interaction based on
friendships, shared personal or career
interests, and proximity.

14.  Face-to-Face Communication
 Teleconferencing
 Telephone and Voice Mail
 Written Communication

16.  Verbal communication is the spoken word and
includes actual words, intended and inferred
meanings, tone and vocal inflection.
 Verbal communication refers to the use of sounds
and language to relay a message. It serves as a
vehicle for expressing desires, ideas and concepts
and is vital to the processes of learning and
teaching. In combination with nonverbal forms of
communication, verbal communication acts as the
primary tool for expression between two or more
people.
 Nonverbal communication is your body language
and includes facial expressions. It is used to replace
or reinforce your verbal communication.