This document outlines the key elements of the communication process, including the sender, encoding, message, channel, decoding, receiver, response, feedback, and noise. It defines each element and provides examples. The communication process involves a sender translating an idea into a message using a channel, a receiver decoding the message, and potential noise that can disrupt the message. Effective communication requires understanding between all parties.

1. COMMUNICATION PROCESS
PREPARED BY:
MUHAMAD HAFIZ BIN ROSLI | SP50512004
AMIRRUL IMAN BIN JA’AMAT | SP50512001
LECTURER NAME : MDM. MAHARANI SEMAN
PROGRAMME NAME : DIPLOMA MEDICAL ASSISTANT
PROGRAMME CODE : SP 005
FACULTY OF : ALLIED HEALTH SCIENCE UCSA
COURSE NAME : PATIENT COMMUNICATION
COURSE CODE : MKP 1121
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2. INTRODUCTION
 Communications efforts should be viewed from the
perspective of how AMOs managing AMO - Client
relationship over time.
 AMOs need knowledge in communications in order to
know how they can have an effective communication.
 An effective communication will lead AMOs into an
easier, happier and faster environment to accomplish
their works.
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3. DEFINITION OF
COMMUNICATION
 Communication is a process of sending / exchanging
the information / thoughts / ideas / feelings from the
sender to the receiver using appropriate languages,
speech, visuals, signals, writing, or behaviour in order
to achieve mutual understanding.
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4. ELEMENTS IN THE
COMMUNICATION PROCESS
 Sender
 Encoding
 Message
 Channel
 Decoding
 Receiver
 Response
 Feedback
 Noise
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5. CHART OF COMMUNICATION
PROCESS
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6. SENDER
[The person who attempts to share information to other
people.]
 Master the topics
 Must know receiver‘s knowledge level
 Give the supporting details of the statement
 Use a proper communication technique
 Never use foul words
 Not too emotional
 Good intonation
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7. ENCODING
[It is process of transferring and translating the ideas
and thoughts into a message which represent ideas or
concepts.]
 Speaking
 Language
 Writing
 Picture
 Gestures
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8. MESSAGE
[Contents of communication need to be delivered to
the receiver.]
 Ideas
 Feelings
 Current information
 Body language
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9. CHANNEL
[Communication channel refers to the medium of
communication chose by sender to transmit the
message.]
 Brochures
 E-mail
 Television
 Letters
 Videoconferencing
 Projectors
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10. DECODING
[The receiver decodes the information into an useful
form using their sensory organs.]
 Hearing
 Reading
 Feeling
 Touching
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11. RECEIVER
[ The person who received the message from the
sender]
 Understanding the message
 Don’t be a passive audience
 Don’t pretending to know while you’re don’t know
everything
 Focus on the speech delivered by sender
 Can be a sender depending on the channel used for
communication
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12. FEEDBACK / RESPONSE
[The receiver communicates back to the sender.]
 Gestures
 Facial expression
 Speaking
 Writing
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13. NOISE
[Interference or interruption during the process of
delivering the message that makes it difficult for the
receiver to interpret the message. This can lead to
communication breakdown.]
 Physiological noise
 Physical noise
 Psychological noise
 Semantic noise
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14. CONCLUSION
 An effective communication can be achieved by
AMOs using the right ways.
 Both AMOs and Clients should understand each other
in order to have a mutual understanding
 AMOs should know the way to use a medical jargon
with Clients
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