This document discusses the communication process and environment. It defines communication and outlines the key components of the communication process, including the sender, message, medium, receiver, and feedback. It then describes the types of communication as oral, written, and non-verbal. The document also discusses the barriers to effective communication and identifies the 7 Cs to avoid these barriers: courtesy, clarity, conciseness, correctness, consideration, concreteness, and completeness.

1. By:
Ishak Tamang
(MBA Purbanchal University)
Communication Process and Environment
1
Communication Process and Environment

2. 1. Introduction to communication
2. Process and environment of communication
3. Components of communication process
4. Types of communication
5. Barriers of effective communication
6. 7 Cs of communication barriers
Communication Process and Environment 2
In This Presentation:

3. 1. The process of passing any information from one person to the
other person with the aid of some medium is termed as
communication.[1]
2. The imparting or exchanging of information by speaking, writing, or
using some other medium [2]
3. Communication (from Latin "communis", meaning to share) is the
activity of conveying information through the exchange of
thoughts, messages, or information, as by speech, visuals, signals,
writing, or behavior. [3]
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1 http://www.managementstudyguide.com/understanding-communication.htm
2 Oxford Dictionary of English
3 http://en.wikipedia.org/wiki/Communication
Communication Process and Environment 3
Introduction to communication

4. Communication process is a process of transferring message from sender
or speaker to the receiver or listener; and after receiving the message from
sender, receiver understands it in the desired form, and then act
accordingly.
Communication Process and Environment 4
Process and environment of communication
3. Medium
4. Decode
5.
Receiver/Listene
r
6. Response
7. Feedback
1.
Sender/Speaker
2. Encode

5. 1. There should be a sender sensing the need of communication.
2. A sender should have ideas; not blank mind.
3. Sender encode the idea into appropriate message.
4. There should be receiver of the message with frame of
reference.
5. Receiver decodes the sender’s message into meaning.
6. Receiver’s feedback
Communication Process and Environment 5
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

6.  Context
 Sender/Encoder
 Message
 Medium
 Receiver/Decoder
 Feedback
Communication Process and Environment 6
Components of communication process

7.  Oral communication (verbal)
 Written communication (using letters)
 Non-verbal communication (gesture & signs)
Communication Process and Environment 7
Types of communication

8. 1. Inter-operational communication
2. External operational communication
3. Personal communication
Communication Process and Environment 8
Forms of Business Communication

9.  Communication among the business workers in same organization
 It creates, implements and tracks the success of the business
operating plans
 It has many forms:
-Order and instruction
-Report
-Email etc.
Communication Process and Environment 9
Inter-operational communication

10.  Communication related to people or group outside. Example:
Suppliers, costumers, service companies, government agencies etc.
 Example of external operational communications are:
• Pamphlets or brochures
• Advertisement on radio, newspaper, TV, website, boards etc.
 It improves public relation and convey the image of the company.
Communication Process and Environment 10
External Operational communication

11. 1. Non-business related, exchange of information and feelings among
people
2. It affects employee’s attitude and attitude affects performance.
3. Personal communication enhances both internal and external
communications.
Communication Process and Environment 11
Personal communication

12. 1. Cultural biasness of sender/receiver
2. Use of several cliches and jargons
3. Noise in the channel or transmission
4. Difference in the frame of reference (Sender should send
message which receiver can understand/ receiver centered or
oriented)
Communication Process and Environment 12
Barriers of effective communication

13. 1. Courtesy(demonstrate politeness): Good manner, Avoid anger,
Respect
2. Clarity(speaking clear): Use of simple and familiar words and
short sentences
3. Conciseness(being wise): Consider value of time, avoid
repetition of words
4. Correctness: Correct use of grammar, wise word selection
5. Consideration: Keep your receiver in mind
6. Concreteness: Use of figures, facts and avoid abstract ideas
7. Completeness: Giving complete idea to receiver, avoid
speaking half
Communication Process and Environment 13
7 Cs of avoiding barriers in communication

14. Communication Process and Environment 14
The End
Thank you for
your attention.