This document summarizes key points about principles of management communication. It discusses the basic communication process, communication flow within an organization, and characteristics of different communication methods. Barriers to effective communication are also outlined, including noise during transmission, ambiguous symbols, inattention, unclarified assumptions, and selective perception. The purpose is to understand how to improve communication and overcome barriers within an organizational context.

1. SEWP ZC 241: PRINCIPLES OF MANAGEMENT COMMUNICATION

2. After studying this chapter, you should understand: 1. The purpose and the basic communication process. 2. The flow of communication in an organization. 3. The characteristics of written, oral, and nonverbal communication. 4. Barriers and breakdowns in communication and suggest approaches to improve it. 5. The role of the electronic media in communication.

3. What is Communication? Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver

4. Communication Process The communication model provides an overview of the communication process, identifies the critical variables, and shows their relationships

5. Communication Cycle

6. Noise Hindering Communication Noise is anything-whether in the sender, the transmission, or the receiver--that hinders communication

7. Noise in Communication

8. Noise in Communication

9. Noise Hindering Communication Encoding may be faulty because of the use of ambiguous symbols Transmission may be interrupted by static in the channel, such as may be experienced in a poor telephone connection Inaccurate reception may be caused by inattention A noise or a confined environment may hinder the development of a clear thought

10. Ambiguous symbols

11. Inattention

12. Inattention

13. The Communication Flow in the Organization Downward communication Upward communication Horizontal communication, that is, between people on the same or similar organizational levels Diagona l communication involves persons from different levels who are not in direct reporting relationships with one another

14. Communication Flow

15. Communication Flow

16. What is the Function of an Ombudsperson? An ombudsperson investigates employees' concerns and provides a valuable upward communication link to enhance effective upward communication

17. Communication in the Organization Written Communication Oral Communication

18. Oral Communication

19. Oral Communication

20. Written Communication

21. Written Communication

23. Communication in the Organization Written Communication Oral Communication Non Verbal Communication

24. Non Verbal Communication

25. Non Verbal Communication

26. Non Verbal Communication

27. Non Verbal Communication

28. Non Verbal Communication

29. Barriers and Breakdowns in Communication Loss by Transmission and Poor Retention Poor Listening and Premature Evaluation Impersonal Communication Distrust, Threat, and Fear Insufficient Period for Adjustment to Change Information Overload

30. Barriers and Breakdowns in Communication Lack of Planning Unclarified Assumptions Semantic Distortion Poorly Expressed Messages Communication Barriers in the International Environment

31. Unclarified Assumptions

32. Poor Listening

33. Impersonal Communications

34. Other Communication Barriers Selective perception -- people tend to perceive what they expect to perceive The influence of attitude -- which is the predisposition to act or not to act in a certain way Differences in status and power between the sender and the receiver of information. Information passing through several levels in the organization hierarchy tends to be distorted.

35. Selective Perception

36. Influence of Attitude

37. Distortion: Multi level flow

38. Difference in Status

39. THANK YOU WISHING YOU ALL THE BEST