A Presentation on basis Communication skills.

1. COMMUNICATION SKILLS

2. INTRODUCTION

3. COMMUNICATION
 The word “Communication” is derived from
Latin word ‘communis’, which means common.
It is a process of exchange of facts, ideas,
opinions and a means that individuals or
organizations share the meaning and
understanding with each other.

4. WHAT IS COMMUNICATION?
Communication is the effective sharing or
transmission of facts opinions or emotions by 2 or
more people. The 3 basic elements of communication
are :-
 The Sender
 The Message
 The Receiver

5. COMMUNICATION PROCESS
Communication is a process of exchanging Verbal and
Non Verbal messages.
It is a continuous process.

6. COMMUNICATION PROCESS
Idea of the
transmission
(Sender)
Encoding the
Message
Receive the
Idea
(Receiver)
Decodes the
Message
Feedback

7. Mains Components of Communication Process
 Context – Communication is affected by the context in
which it takes place. The content may be Physical, Social,
Chronological, or Cultural. Every Communication proceeds
with Context.
 Sender/Encoder – Sender/Encoder is the person ho sends
the message.
 Message – Message is a key idea that the Sender wants to
communicate. The message should be clear.

8. Mains Components of Communication Process
 Encoding – The process of conversation of subject matter
into symbols is called encoding. Transmission of message
requires use of certain symbols.
 Medium – It is a mean used to exchange the message. It
can be written or oral.
 Receiver – Receiver is the person for whom the message is
intended/targeted.

9. Mains Components of Communication Process
 Decoding – It is the process of translation of an encoded
message into ordinary understandable language.
 Feedback - Feedback is the main component of
communication process. It helps the sender in confirming
the correct interpretation of messageby decoder.

10. FUNCTIONS OF COMMUNICATION IN AN
ORGANISATION
 Inform
 Instruct
 Sharing of Information
 Motivating Workers
 Leading the Organization
 Control
 Management

11. TYPES OF
COMMUNICATION

12. Verbal Communication
 It is an exchange of
information using words
including both the
spoken and written
words.
 Main aspects of Verbal
communication are –
o Language
o Pacing
o Intonation
o Clarity
o Timing & Relevance

13. Non-Verbal Communication
 Information is
exchanged in various
ways in Non verbal
communication.
o Gesture
o Facial expressions
o Posture
o Proximity
o Touch
o Eye contact
o Personal appearance

14. SEVEN C’s OF COMMUNICATION
CONTENT
CONSISTENCY
CLARITY
CONTEXTCHANNELS
CREDIBILITY
CAPABILITY

15. BARRIERS OF
COMMUNICATION

16. Organizational Barriers
 These barriers arise when duties and line of
authority are not clearly defined. Various types of
organizational barriers are –
o Policy
o Rules & Regulations
o Facilities
o Complex organization
o Status & Position

17. Psychological Barriers
 Poor pronunciation
 Attitude
 Confused Thinking
 Fear & Anxiety
 Suspicious, Jealousy, Anger
 Lack of Interest
 Lack of Listening

18. Physical Barriers
 Physical health
 Poor hearing
 Distances

19. Mechanical Barriers
 Non availability of proper machines
 Interruption
 Power failure

20. Perception Barriers
 Lack of common experience
 Linguistic
 Lack of Knowledge
 Low IQ

21. THANK YOU!