3. What is communication?
• Communication is a message understood.
• Communication is social interaction through
• messages.
• communication is sharing of experience.
• Definition of communication:- Communication is
transfer of information from One person to
another , whether or not it elicits confidence. But
the information transferred must be
understandable to the receiver.
– G.G. Brown.
4. How we communicate?
we use our five senses- taste, touch, hearing,
sight and smell to communicate.
5.
6. Types of communication
Based on the communication channels
1. Verbal communication
2. Non verbal communication
1.Verbal communication: The communication
happens through verbally, vocally or through
written words which express or convey the
message to other is called verbal
communication.
7. Verbal communication further has 2 types
A. Oral communication
B. Written communication
(A) Oral communication:- A communication which
happens through word of mouth, spoken words,
conversations and also any messages or
information are shared or exchanged between one
another through speech or word of mouth is
called oral communication.
Example: Public speech, News reading, Television,
Radio, telephone and mobile conversations.
8. (B) Written communication:- A communication happens
through any word written or often written sign which
refers the languages uses in any medium is called
written communication. Example: Simply any hand
written, typed, Newspaper, printed word documents,
letters, books and magazines.
2. Non verbal communication:- Any communication
without word of mouth, spoken words, conversation
and written languages are called Non-Verbal
Communication. It happens through signs, symbols,
colours , gestures, body language or any facial
expressions are known as non verbal communication.
Traffic signals are one of the best examples for non
verbal communication.
9.
10. Based on the style and purpose
1. Formal communication:-
Formal communication is
communication through pre-
defined channels set by
organizations. They are typically
conveyed from top leadership to
various departments that funnels
down to lower level employees.
It is backed by organizational
procedure, and it is necessary to
fulfill the goals of the
organization.
2. Informal communication:-
Informal communication is more
relational than formal. It is not
backed by any pre-determined
channels and can happen
anywhere within the organization.
The primary goal of this messaging
is to preserve and establish
relationships with colleagues and
superiors and subordinates. Since
it is not defined by any channels,
messaging moves a lot faster, but
it is without any paper trail or
official documentation.
