This document discusses communication in organizations. It defines communication and describes the communication process, which involves a sender, message, receiver, feedback, and transmission channel. It also discusses the importance of communication in organizations and some barriers to effective communication such as differing perceptions, language differences, and inconsistent verbal/non-verbal communication. Overcoming barriers involves understanding other perspectives, accepting employees, giving careful attention, and changing behaviors. Effective communication in organizations requires structures and channels that facilitate information flow and reduce delays.

1. Eugine Barla
Kumar Gaurav
Neha Agarwal
Neha Bharti
Shivam Pandey
Vishal Kant Rai

2.  Definition
 Types of communication
 Communication process
 Methods of communication
 Importance of communication
 Barriers to communication
 Overcoming barriers to communication
 Communication networks in organisations

3.  “Communication is the process by which
people seek to share meaning via the
transmission of symbolic messages.”
 Simply stated- communication is the sharing
of common understanding.

4. Symbols include
 Sounds
 Gestures
 Letters
 Numbers
 Words

5. MESSAGE
SENDE ENCODIN CHANNE DECODI RECEIVER
R G L NG
NOISE
FEEDBACK

6. Communication process involves
 Sender
 Message
 Receiver
 Feedback
 Transmission Channel

7.  Encoding – translation of information into a
series of symbols for communication
 Decoding – interpretation and translation of
information into meaningful information
 Noise – anything that confuses, disturbs,
diminishes or interferes with communication

8. Two types of communication concern us here
1. Interpersonal Communication
2. Organisational Communication

9.  Takes place between two or more people

10.  All the patterns, networks and systems of
communication within an organisation.

11.  Heightened global competition
 Flattened management hierarchies
 Expanded team based management
 Innovative communication technology
 New work environment.

12.  Verbal – communication transmitted using
words
 Non-verbal – communication transmitted
without words
e.g.. Gestures , facial expressions, body
language

13.  Communication acts to control member
behavior.
 Communication increases motivation.
 Communication provides information.
- Customers
- Suppliers
- Boss and colleagues
 Communication provides a release of
emotional expression of feelings and for
fulfillment of social needs

14. According to Mintzberg, communication serves
three managerial roles
 Interpersonal Roles
 Informational Roles
 Decisional Roles

15. PHYSICAL
 Distance
 Noise
 Interference
SEMANTIC
 Limitation of symbolic system, language
PSYCHO-SOCIAL PERSONAL
 Emotions
 Values, Perceptions
 Judgement

16.  Differing Perceptions – people who have
different backgrounds of knowledge often
perceive the same phenomenon from
different perspectives

17.  Language Differences
-closely related to differences in individual
perceptions
-differences in the symbolic meanings and
meanings of the words used in communication

18.  Emotional Barriers
- Anger, love, defensiveness, hate, jealousy,
fear and embarrassment – all of these influence
how we understand other’s messages.

19.  Inconsistent Verbal and Non-Verbal
Communication
Body movements, gestures, clothing,
distance, etc. are all factors that influence
communicaton.

20.  Closed communication climate
 Top heavy organisational structure
 Long lines of communication
 Lack of trust between management and
employee
 Competition for power, status and reward.

21. Overcoming Different Perception.
 Try to learn background of the person with
which you are communicating.
 Seeing the situation from the others point of
view.
 Overcome language differences.

22.  Accept the employee as the part of the
communication.
 Careful attention of the employee.
 By changing behavior.

23.  Feedback means the response or reaction to
the initial message.
 It include receiver acceptance and his
behavioral response.
 Reversal of the communication.

24.  Receiver should try to listen carefully to
avoid misunderstanding.

25.  The message should be adequate and
appropriate for the purpose of
communication.

26.  Organization structure must be sound and
appropriate to make communication
effective.
 Attribute must be made to shorten and
channel for conveying information.
 Should be straight forward to reduce delay
and distortion.

27.  In a modern organization it is also found that
the physical layout of the work place
influence the communication pattern.
 The layout of the office should be designed in
such a way so as to facilitate frequent
interaction.

28.  Formal channel must be supplemented with
the use of informal channels.