Introduction and Meaning of Communication

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Introduction and Meaning of Communication

  1. 1. By Prof. Kamlesh Joshi
  2. 2. Introduction of  communication The word communication has been derived from the Latin word “ communis ” means to share.  It is also the source of the English word “common” which means that whatever is common is shared by all.  Communication may be defined as sharing information and ideas so as to create mutual understanding between people.
  3. 3. Introduction of  communication and Summers, According to Newman “Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons”  According to Peter Little, “ communication is the process by which information is transmitted between individuals and organization so that an understanding response results”
  4. 4. Introduction of  According to Allen, communication “ communication is the sum total of all the things one person does when he wants to create understanding in the mind of another . It is a bridge of meaning”  According to William Scott, “administrative communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organizational goals”
  5. 5. Communication is….. 55% Bodylanguage 38% style 7% words
  6. 6. Most Common Ways To Communicate Spe ak i ng es ag . Im Vis Bo W ti ri g n dy La n gu a ge
  7. 7. Art of getting your message across effectively through: •Spoken words – first & simplest way •Body Language – can make or mar •Written words – reflects importance •Visuals – leaves greatest impact
  8. 8. To express our em otions Achieve joint understanding To get things done P ass on and obtain inform ation R each decisions Develop relationships
  9. 9.  Good Com unication can’t exist without m     honest listening W do not try H D to get our m e AR essage across W do not take advantage of various e m edia available to us W all could im e prove our com unication m skills It can not be perfected
  10. 10. Letters, Memos, Circulars Reports… Oral Conversations, Interviews, Phone Calls, Speeches… Gestures Facial expressions, Actions, Voice Tone, Silence, Stance… Visuals Photographs, Paintings, Videos, Film… Multimedia Television, Newspaper, Magazines, Internet… Written
  11. 11. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of Communication technique to understand and to be understood.
  12. 12. Communication in Business  Communication gives substance to       Organization’s existence. It improves the employee’s motivation to work. Facilitates leadership. Helps public relations. Increases job satisfaction. Helps managers in performing their roles. Reduces time and efforts.
  13. 13. Communication in Business  Efficient planning.     Co-ordination. Effective control. Sound industrial relation. Training and development.
  14. 14. Communication Goals To change behavior To get and give Information To persuade To get action To ensure understanding
  15. 15. Aim of good Communication  To give and receive information.  To provide advice.  To provide counselling.  To issue orders and instructions.  To receive suggestions.  To persuade people.  To impart education and training.  To warning and notice.  To improve morale.  To improve discipline.
  16. 16. We Need To Improve Communication..!! 70 % of because our communication efforts are :  misunderstood  misinterpreted  rejected  not heard  6 people talking in a 2 people conversation!!
  17. 17. ANY QUESTIONS ? ?

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