This document provides a summary of Syed Nazik Shah's personal and professional details. It includes his contact information, objective to pursue a career in marketing and research, education which includes an MBA from Punjab University, and over 3 years of professional experience in marketing and banking. It details his current and previous roles at Western Union and United Bank Limited, including responsibilities and achievements. It also lists his skills such as being computer literate and fluent in English, Urdu, and Punjabi.

1. Syed Nazik Shah
Male, Born: June 8th 1975
305 Park Ville Ave 11230 NY
Mobile No: +1- 646 492 0581
Email: adaneial@gmail.com
OBJECTIVE
To pursue a career as a Professional Executive in the field of marketing and
research in a growth oriented organisation specializing in the area of customer
products.
EDUCATION
MBA from Punjab University, Lahore(Pakistan) in 2001.
PROFESSIONAL EXPERIENCE
Result Oriented Marketing Executive with over 3 years of experience in banking
industry (consumer products). Ability to achieve customer satisfaction targets
and follow-up on requests/enquires. Able to interface with all Management
levels for update on marketing research and customer support.
STRENGTHS
Highly organized with, people handling and communication skills. Flexible,
adaptable performer, motivated and problem solver. Knowledge of Sales
analysis through 3 years of marketing and Banking.
PROFESSIONAL EXPERIENCE : Total duration : 3 years
May, 11 to date Customer Services Western Union, USA
Sep, 05-to Nov 08 Relationship Manager United Bank Limited,
Faisal Town Branch, Lahore(Pak).
Feb, 05- Aug 05 Relation Ship Officer United Bank Limited,
Consumer Department,
Regional Head Quarter, Lhr (Pak)
CURRENT EXPERIENCE
CUSTOMER SERVICES Western Union, USA
The job responsibilities include
• Front desk customer handling
• Daily reporting

2. • Management Co-ordination and customer support.
PREVIOUS EXPERIENCE
Branch Relationship Manager
• Responsiable for the supervision and guidance of each officer in
carrying out of various activities efficiently.
• Responsiable for dealing with assistance to all walk in customers,
their queries opening all types of deposit accounts and their input in
system.
• Issuance, handling requisitions, custody, dispatch , destruction etc,
of chequebooks and ATM cards (jointly).
• Responsiable for all inward and outward clearing as well as mail.
• Handling IFFT (Inward Foreign Telegraphic Transfer) and OFFT
(Outward Foreign Telegraphic Transfer).
• Handling stop payments and standing instructions of customers.
• Daily team briefing on sales & day to day important tasks
• Sales of General A/c
• Sales of Corporate Payroll A/c
Achievements as BRM
Company No. of
Accounts
Payroll
Aprox
Worth
Company
Account
Opening
Avg Monthly
Balance
Servier Pharma 208 4.3 M 2.0 M 75-80 M
Next Pharma 70 1.9 M 1.0 M 40-45 M
Packages Pvt.
Ltd
2700 48.5 M 1.0 M 60-70 M
Safia
Enterprises
64 1.1 M 0.5 M 30-35 M
Relationship Officer
• Sales of UBL Auto Finance , PIL & Credit Card Sales .
• Providing personalized services to Auto Loan Customers.
• Handling all incoming calls regarding various customers queries.
• Preparing early settlements/partial payment schedule.

3. • Assisting customers regarding insurance issues.
• Sending insurance policies to customers and confirming receipt.
• Coordination with insurance companies in Lahore as well as Karachi
(Pak) to get customers issue resolved.
• Getting pre-approved credit card applications processed for Auto
disbursing Tele Marketing amongst the sales team on daily basis ,
getting feedback from them and preparing the lead Generation
Report on weekly basis to ascertain the conversation from the lead
forwarded.
• Keeping the follow-up to ensure customers receiving the credit card
within the stipulated time.
• Processing of PIL loan applications of Lahore , Sialkot,Multan ,
Faisalabad (Pak).
• Resolving the discrepant ones with the coordination of the team
leaders and the sales executives.
• Processing the cases as per credit criteria and forwarding the
concering department.
• Co-ordination with Credit Unit department for rejections.
SKILLS:
• Computer Literate, diploma in windows applications from NCCS.
• Security courses of 8 hour and 16 hour classes from NYC(USA)
• Good Listener.
• Work extremely well under pressure.
• Fluent in English, Urdu & Punjabi.
REFERENCES
Available on request