See My Resume to see my job profile with the experiences

1. MUHAMMAD JUNAID HASHMI
S/O Abdulrasheed (late)
Pakistan Address:
House #P-17, Saman Zar Jhang Road Gojra District Toba Tek Singh.
UAE Address:
Shaqleen iii Alqouz
NIC No:33301-6220733-3
Cell # 0092300-4096-036
Cell#00971503623758
Email:mjunaidhashmii@gmail.com
To excel in a dynamic work environment, where professionalism are valued for attaining company
success. Wanted to plan Marketing Activities in conjunction with company's Growth Plan to work
out on strategies to execute the plan .Also to be actively involved in decision-making process
together with technical staff and management decision makers and building sound, lasting, working
relationships with key partners and clientele, while analyzing important industry market intelligence
in relation to market trends for future product development.
Admin Officer
State Life Insurance Corporation of Pakistan
Duration 2012 to August 2014
Job Responsibilities:
Ø Arrange Schedule of meetings
Ø Office Maintenance
Ø Answer and direct phone calls
Ø Organize and schedule meetings and appointments
Ø Maintain contact lists
Ø Produce and distribute correspondence memos, letters, faxes and forms
Ø Assist in the preparation of regularly scheduled reports
Ø Develop and maintain a filing system
Ø Order office supplies
Ø Book travel arrangements
Ø Submit and reconcile expense reports of the month
Ø Provide general support to visitors.
Ø Maintain and update office stationery.
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EXPERIENCE
OBJECTIVE

2. Customer Care Executive
ChenOne Corporate Office Lahore
Duration 2014 to Sep 2015
Job Description:
Ø Develop CCD manual.
Ø Develop complaint process.
Ø Manage analysis of Loyalty cards, region wise and over all, through daily reports by CSO's.
Ø Carry out necessary liaison with stores / CSOs, keeping in contact regarding special customer
complaints, or product complaints.
Ø Managing Face book and Website queries.
Ø Call important customers regarding important complaints on suggestion forms.
Ø Providing guidance and direction to the Customer Service function, developing and
supporting high performing teams through the provision of team support and individual
development plans
Ø Branch Daily Activities monitoring.
Ø Ensuring customer service staffs acquire and maintain appropriate customer service skills
and adequate product knowledge of the full range of Sales product, through liaison with
HR department, Branch managers and the sales staff.
Ø Manage mystery shopping segment, preparing questionnaire, parameters for Mystery
Shopping, analysis of outcomes & presentation of findings for better decision making and
improvements.
Ø Basing on customers feedback on different products will forward a report to sales team for
contributing to the development of processes and procedures required to support overall
year-on-year sales growth.
Ø Supervise staff to investigate customer's problems and find solutions basing on customers
feedback. Training of CSO's to record customers verbal queries and complaints in daily
reports.
Ø Gave feedback to Manager for necessary training on customer services.
Ø Call Center monitor.
Ø HOC complaints and monitor customer footfall by daily tracking
Ø Manage tracking numbers and follow up of customers.
Customer Care in Restaurant Management
Ø Resolve service issues of restaurant.
Ø Restaurant analysis according to food ambiance service and food.
Ø Restaurant presentation improves quality of food by the comments and suggestion forms
filing by customers.
Ø Manage Customer data of restaurant clients.
Ø Collect marketing material.
Ø Monitor promotional activities.
Ø Branch Visits.
Ø Messaging related promotional activity.
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3. Assistant Manager Digital Marketing
KHAS Stores Ltd Khurrainwala Faisalabad
Duration September 2015 to Present
Job Responsibilities:
Ø Manage Social media regarding updates and posting include
 Face book Pages
 Instagram
Ø Queries and their solutions from proper resource.
Ø Coordination with Design house for upcoming trend.
Ø Coordination with sale department regarding most sale item make sale on online.
Ø Digital Mail.
Ø Make weekly plane for Facebook.
Ø Maintain Customer data regarding promotional Activities
Ø Visits branches for checking in matters.
1. Staff behavior
2. Customer dealing
3. Branch Maintenance
4. Employee Issues
Ø Conduct Trainings of Branch Staff to maintain discipline.
Ø Coordination with branches regarding branch matters.
Ø Calls customer regarding complaints in different matters
Volunteer as Admin
Sadat Stitching Center
From Jan 2011 – Nov 2012
ü Maintain all records
ü Looking after Administrative Issues
ü Prepare Billings
ü Look after the Maintenance
ü Prepared employees Payroll
• MBA Marketing 2015
(Continue)
• Punjab University Lahore
Bachelors in Commerce 2014
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ACADEMIC QUALIFICATIONS

4. • Intermediate Govt. Commerce College, Gojra
D.Com 2012
• Ideal School System
Matriculation 2009
• Have good aptitude of marketing/ public dealing.
• Ability to work cohesively in a team and as an individual.
• Good interpersonal skills.
• Proficient in speaking English, Urdu & Punjabi.
• Proficient in Ms. Office.
• Good Learner & Honest.
• In Page
• Coral Draw
§ I was the Captain of Sports Team (Cricket).
§ Visits historical places
§ Collecting old things
§ Reading Books
§ Internet Search
§ Cooking
§ Traveling
1. Marketing Manager ChenOne Stores
Mughees Shamsi
Ph:0323-3777900
2. D.G.M Marketing KHAS Stores
Muhammad Hassan
0336:4224218
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ACADEMIC ACHIVEMENTS
SKILLS
PERSONAL INTEREST
REFERENCES