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The Hidden Secrets of the Events
Industry
The behind the scenes hard work that brings
an event to life
Clients
• Objectives
• Why do they
want event?
• Why will people
come?
Project
Planning
• Tasks
• The team
• The client
• External
suppliers
• The Venue
Venue
sourcing
• Purpose built
conference
centres
• Hotels
• Unique venues
• Offices
Speakers /
Hosts
• People with
expertise
• Chairpersons
• Celebrities
Financial
consideration
• Budget
• Quotations
• Added value
services
• Special deals
Venue setup
• Theatre
• Cabaret
• Banquet
• Classroom
• Workshop
Marketing
• Press adverts
• Social Media
• Personal
Invitation
• Special groups
Database
management
• Record of
invites
• Responses
• Bounce backs
• Acceptances
• Profile
Income
Generation
• Matching fees
to attendees
• Special rates
• Bank accounts
• Audits
Progress
Reports
• Keeping client
informed
• Financial
• Delegate nos.
• Venue
• Consultancy
Catering
• Venue liaison
• Special dietary
needs
• Timings
• Costs
Transportation
• Maps
• Train, plane,
automobile,
public transport
• Parking
Website
design
• Branding
• Content
• Registration
• Contact details
• 1 stop shop for
information
Marketing /
Branding
collateral
• Designs
• Logos
• Consistency
• Gifts, website,
pens, etc.
Sponsors
• Logos
• Profile
• Branding
guidelines
• Mentions
• Ego?
Speakers
• Let them know
their audience
• Technical
support?
• Make them feel
at ease
Room setup
• Make sure each
room is setup
as required for
speaker and
client
Audio Visual
• Test equipment
• Give speakers
and client time
to rehearse
• Have a backup
Be ready to
change
• Be flexible to
needs of client,
presenters and
the audience
Make event
special
• Bring your
creative genius
to the fore
• Make everyone
feel SPECIAL
Size does not
matter
• Every setting
should be set
up with care
and attention to
detail
Delegate
Perceptions
• You’re the first
person they see
so you are the
FIRST
IMPRESSION of
the event
Exhibition
• Dedicate a team
member to work
with exhibitors
• They have
different needs
Social activities
• Think out of the
box
• What will
audience
ENJOY that is
DIFFERENT?
Build network
of contacts
• If you see
something that
looks good find
out who does it
and make
contact
Evaluation
• Don’t rest on
your laurels
• Find out how to
improve EVERY
event
Learn from
mistakes
• Take the good
• Build on what
could be
improved
• Learn from
mistakes
Audio visual
• Make friends
with the AV
team
• They can make
or break an
event
Client
• The most
important
person who has
to glow in the
limelight
Delegate
• Look at
everything from
their perspective
• Make them feel
you have
designed event
just for them
International
guests
• You are an ambassador
for your country
• Make as much
information available as
possible and help them
get most from visit
Partners
• Each partner
can have
different
objectives
• Manage
expectations
Speakers /
presenters
• They need to feel
special
• Make sure all they have
to do is concentrate on
presentation
Sponsors
• Sponsors pay
the bills and
have
expectations to
be met and
managed
Delegate
guests
• Social and
cultural
programmes
need to be
available
especially for
spouses
Venue team
• Work closely
with them and
take advice as
they know what
works and what
doesn’t.
Your team
• Personality
• Flexible
• Creative
• Hard working
• Common sense

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