An effective employee training program doesn’t just happen, it requires leadership buy-in, communication, metrics and more. In this webinar, you’ll learn how to start improving the overall effectiveness of your employee training program with a few simple strategies. If you’re looking to improve your current training program, or implement a brand new one, this webinar is for you! What You’ll Learn: A proven model to determine the success of your program Key components that can be impacted Strategies that will improve Program Management, Business Goals & Metrics, Leadership Buy-In and Marketing & Communication execution

2. 2
Presenting Today
Shannon Kluczny
Vice President of Client Success
BizLibrary
skluczny@bizlibrary.com
Follow along on Twitter: #BizWebinar @BizLibrary
Krista Brubaker
Marketing Coordinator
BizLibrary
kbrubaker@bizlibrary.com

3. BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial

4. 4
Keys to Success for a Training Program
Agenda
Areas You Can Control & Change
40 Skills and Strategies

5. Today’s Agenda
The client score
is a numerical value
that represents the
level of success or value
that the client has in
relation to
the BizLibrary
Experience.
What is the Client Score?

6. 6
Clear insight into
how clients were
progressing and
doing
Obtain early
knowledge
Become aware of
trends
Provide clients
with more insight
and data
Why did we develop it?

7. Utilization Cost Per Course Strategic
Conversations
Engagement
Program
Management
Leadership
Buy In
Marketing &
Communication
Goals & Metrics
$
What are the measures?

8. What should you focus on?

9. Communication and
Meetings with the Client
Success Team
The Right Mix of
People
What CanYou Control?

10. Marketing & Communication
Program ManagementLeadership Buy-In
Goals and Metrics
What CanYou Improve?

11. Program Management

12. 10 Steps to Better Program Management
Communication
Invested People Business Curiosity Training
LeadershipPartnershipBizLibrarySolutions

13. Be invested in moving your company forward and your
partnership with BizLibrary.
Display effort through excitement
and engagement.
Invested

14. Work with Executives, Managers and end-users
Know who to go to and build alliances
Gain support and respect
Understand generations in the workforce
People

15. Knowledge of the Company
Past, Present
& Future
ChangesAwardsNewsChallengesGoals

16. BizLibraryNetworkTrendsQuestionsCurious
Curious

17. Training Industry
How things evolve
Resources to Follow:
Stay informed about:
What changes happen
What other organizations
are doing – big and small
What are the trends
What is cutting edge

18. Communication

19. Solutions
Organizations Training Program
Related Competencies
Problem Solving Agility

20. Technical Knowledge Features & Benefits Mission, Vision & Values
BizLibrary

21. Partnership
Development of relationship and trust
Mutual understanding how we work together
How can you and BizLibrary both make our
partnership better?

22. Leadership
Be Influential Encourage Communicate Empower

23. Leadership Buy-In

24. CommitmentTimingAccountabilityCollaborationThought
DemonstrateProblemsStrategyMoneyIdentify
10 Steps to Gain Leadership Buy-In

25. Identify
Provide the best possible means to give yourself an
advantage in the presentation.
Personality Determining Approach Presentation
Method

26. Strategy
Employee
Retention
New Manager
and Leadership
Employee
Engagement
Skill Gaps
Multi-
Generational
Compliance
Competitive
Advantage
Succession
Planning
Dispersed
Workforce
Agility
Sales Growth
New Product
Launch
Productivity
Employee
Retention
New Manager
and Leadership
Employee
Engagement
Skill Gaps
Multi-
Generational

27. Money
Bottom line indicators
Or bottom line indicators.
Identify above the line…
Reduce employee turnover
Increase efficiency of staff –
improve productivity
Process improvement
Improve sales productivity
Improve overall revenue
Increase client retention

28. Problems
Consider potential problems, challenges and
questions
Present answers as part of your solution

29. Thought
Support Team Next 12-24
Months
Implementation
Support Team
Project Plans
12-36 Months

30. Offer a demonstration the way your
leader want to experience
Watch?
Live or video?
Read?
Documentation and
screenshots?
References and referrals?
BE PREPARED AND DO YOUR HOMEWORK!
Demonstrate

31. Collaboration
Support Team
Key
Stakeholders
Departmental
Involvement

32. Use carrot (rewards) or stick (penalty) methods to hold people accountable.
Project PlanCommunicationsExpectations
Accountability

33. Timing
Approach your leader…
Execution
and Launch
Implementation
Expectations
Timely to
address problems
In advance of
budgeting

34. Commitment
Show excitement
Show focus
Be passionate
Be believable
Be a champion!

35. Goals and Metrics

36. 10 Steps to Developing Goals and Metrics
CelebrateVisibilityAgileMeasurementMilestones
StartVisualizeAlignmentImportanceWhy

37. Understand why the program, partnership or
resources were purchased
Why is the program in place today?
Why

38. Importance
Propel you forward
Transform mountains
into hills
Help us to believe
in the mission
Hold you accountable
for failure
Tell us what
You truly want

39. Alignment
What do you want? What does your
organization want?

40. “What the mind can’t visualize, the
mind can’t achieve.”
Visualize

41. Start
Time-BoundRelevantAttainableMeasureableSpecific
S M A R T

42. GOALS MILESTONES
Milestones

43. Measurement
Track and analyze your results
Use Tools AnalyzeDaily

44. “Be open to adjustment”
Agile

45. Visibility
Accountability IdeasConnection

46. Celebrate
Review
Lessons
Appreciation
Make new goals!

47. Marketing and
Communication

48. 10 Steps to Developing Marketing
and Communication
ConsistencyBarriersBuy inWIIFMBranding
MethodsPlanStrategyGoalsAudience

49. Plan
47% of BizLibrary clients have a
complete marketing plan in place today
Kick-off
Design
Produce
Distribute
47%

50. Who is the
target?
What has
worked?
What is the
profile?
What will
motivate?
Audience

51. What are your plans? What are your
expected outcomes?
How do you want your
key messages used?
Goals

52. Be open about
organizational strategy
Strategy

53. Branding
Branding helps manage expectations and increase perception of value
Graphic/Logo
Slogan

54. “WHAT’S IN IT
FOR ME?”
WIIFM

55. Buy-In

56. Barriers
Cultural
Behavioral
Cognitive
Systems
Resources

57. Keep it fresh!
Inform, remind, instruct, create
buy-in, increase awareness,
improve participation
Newsletters, flyers, posters, web pages,
intranet banners, email, presentations
Pre-program start, program start,
performance review, weekly,
monthly, quarterly, yearly
Purpose Method Time-Frame
Methods

58. Consistency
Define standard methods and procedures
Develop Tools and Templates
Communicate and Provide Training

59. Recap

60. Results
Client score is 41% above average
Marketing and
Communication
Goals and MetricsLeadership Buy-InProgram
Management
Utilization

61. What to Say When: You See An Opportunity To
Do Things Better
“What to Say When”
Video Series
1. Someone Criticizes You
2. A Team Member is
Uncooperative
3. You Need to Break A
Commitment
4. The Boss Keeps Changing
Priorities
5. You Need To Persuade a
Colleague
… and more

62. Human Resources: Insights and Strategies
HR Insights and
Strategies
Video Series
1. HR Strategy and Management
2. HR Dashboard of Metrics and
Analytics
3. Managing Recruitment
Effectively
4. Implementing Successful
Training
5. Reward and Remuneration
6. Performance Appraisals
7. Confidentiality Obligations of
HR
8. The Induction Promise

63. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/free-trial