The document outlines the necessity for organizations to transform their employee training approaches, emphasizing that a one-size-fits-all method is ineffective. It details nine essential characteristics for an effective training program, including effective management, needs assessment, alignment with business goals, and post-training reinforcement. The key takeaway is that a successful training program must reach learners effectively and utilize a structured approach to ensure relevance and impact.

2. The #1 trend for 2019 is the need for
organizations to change the way people learn.
- Deloitte’s 2019 Global Human Capital Trends

3. But employee training is not effective in
a one-size-fits-all approach….

4. What are the nine characteristics?What are the nine characteristics?

5. Nine Characteristics
Effective Program
Management
Needs
Assessment/Skill Gaps
Alignment Goals and Metrics Leadership Buy-in
Relevancy Creativity Marketing and
Communication
Post-Training
Reinforcement

6. Step 1
Effective Program Management

7. Effective Program Management
Champion of Learning = Program Manager

8. Meet “Bob”
• Be invested
• Communicate with the right people
• Know your company
• Be curious
• Know the training industry
• Communicate
• Problem solving
• Know vendors
• Form partnerships
• Leadership

9. Step 2
Needs Assessment/ Skill Gaps

10. Interviews with employees Internal Surveys External Surveys
“Could you please fill out our
survey to let us
know how we did?”

11. Skill Gaps =
The established IDEAL performance
The analyzed CURRENT performance

12. Step 3
Alignment

13. Five critical practices that separate great
training organizations from others:
1. Adapting training to an organization’s unique business culture
2. Customizing training to meet the organization’s needs
3. Establishing agreed upon business objectives
4. Defining performance success metrics
5. Developing consultative partnerships with clients

14. Step 4
Goals and Metrics

15. Goals and Metrics
• A goal acts as a source of inspiration and a sense of
objective that is shared by the whole team.
• A milestone is an action or achievement necessary to show
progress toward a goal.

16. Measurement
• Schedule time to monitor, analyze, and review progress
towards goals on a regular basis. Allows for agility.
• Keep it visible
• Share your goals
• Discuss your goals
• Progress measurement

17. Step 5
Leadership Buy-in

18. Leadership Buy-in
“Topics such as inclusion, fairness, social
responsibility, understanding the role of
automation, and leading in a network, were
not part of the manifesto a decade ago.”
– Deloitte’s 2019 Global Human Capital Report

19. Leadership Buy-in
Top-Down Approach
=
Supporter & Active promoter

20. Step 6
Relevancy

21. How can you make content relevant?
MICROLEARNING
EASILY APPLICABLEENTERTAINING
ADAPTABLE AND DIVERSE

22. Step 7
Creativity

23. Client example:

24. Step 8
Marketing and Communication

25. INVITE AGENDA
ENTERTAINMENTFOOD & PRIZES

26. Step 9
Post-Training Reinforcement

27. The Forgetting Curve

28. Needs
Assessment/Skill Gaps
Alignment Goals and Metrics Leadership Buy-in
Relevancy Creativity Marketing and
Communication
Post-Training
Reinforcement
Effective Program
Management

29. Key Takeaways
• Find or become a champion for learning at your
organization - like Bob!
• A successful training program reaches learners at the right
time and place, to increase utilization
• Using steps 1-9 will help build a top employee training
program that your competitors will rival.