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Presenting Today
Randy Pennington
Hall of Fame Keynote Speaker, Author
randy@penningtongroup.com
Follow along on Twitter: #BizWebinar @BizLibrary
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com
BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial
@RandyPennington
The ability to quickly change
and adapt in pursuit of your
vision is the difference
between excellence and
irrelevance.
“70 percent of change efforts fail to achieve
their desired goal.”
@RandyPennington
Ten Reasons Why Change Fails
1. Poor planning or
resource allocation
2. Goal, purpose, or
desired result is not
clearly defined
3. Lack of buy-in for
change
4. No accountability
5. The change is never
given time or
resources
6. Lack of processes
or guidelines
7. Poor or no support
from leadership
8. No measures or
metrics to evaluate
success
9. Resistance derails
the change
10. Take on too many
changes at once
@RandyPennington
@RandyPennington
Change doesn’t fail because of
faulty models.
It fails because of faulty
leadership.
Change management:
managing projects and processes
Change leadership:
inspiring and connecting with people to
bring them with you on a journey
@RandyPennington
What Change
Leaders Do
@RandyPennington
Leading change would be easy if
it weren’t for people!@RandyPennington
Making change
work will always be
about connecting
with people;
bringing them
together; and
keeping them
focused on a
common purpose.
©Pennington Performance Group
The three most difficult change
challenges
Generating urgency
Building buy-in and support
Overcoming resistance
@RandyPennington
Leaders build support and
buy-in for change with …
• What they say
• What they do
@RandyPennington
CONNECT WITH PEOPLE
WHERE THEY ARE
@RandyPennington
Imagine this…
@RandyPennington
Quiz Question!
Which of these responses is the first to cross your mind?
• How will we still complete our work and accomplish
this reorganization?
• How is this going to affect our customers? Will it
really make things better?
• Will this work? Do we have the capacity and capability
to pull this off?
• What will happen to my teammates? How will they be
affected?
• What will happen to me? Will I have to work longer?
Will I lose my job?
@RandyPennington
People support and take action to
change for their reasons not ours.
@RandyPennington
“80 percent of what leaders
care about and talk about
when trying to enlist support
for change doesn’t matter to
80 percent of the workforce.”@RandyPennington
Individuals want to know
• From what to what?
• What does this change mean for what I do and how I
operate on a daily basis?
• Will this make a difference?
• How will success be measured?
• What is the support level for this change?
@RandyPennington
Involve People
Early and Often
@RandyPennington
People support what they help create
x
No one argues with their own ideas and
information
@RandyPennington
Four Levels of
Involvement
• Input: Ask for feedback on the change
• Participation: Solicit questions, concerns, and ideas to
implement
• Collaboration: Work in partnership to develop
solutions that work for everyone
• Empowerment: Give others control of the decision and@RandyPennington
CHANGE CHANGE
@RandyPennington
Perspective Matters
We must change:
- our thinking
- the conversation
- the consequences
@RandyPennington
If you want things to be
better, they have to be
different.
If you want things to be
different, they have to
change.
@RandyPennington
GENERATE URGENCY
@RandyPennington
The ability to change is based on readiness.
Intellectual understanding does not ensure
emotional readiness.
@RandyPennington
The truth about change
People change for two reasons
• Crisis pushes us to change
• Opportunity pulls us to change
@RandyPennington
What’s on top of your
refrigerator?
Cookies or Brussels Sprouts?
@RandyPennington
USE RESISTANCE AS
YOUR FRIEND
@RandyPennington
Four Potential
Responses to
Change
@RandyPennington
The assumption:
People want to do a great job and
deliver service that helps the
customers we serve.
@RandyPennington
Using resistance as
your friend
• Respect the individual –
embrace the resistance as
well-intentioned
• Pull don’t push
• Be open to other options for
achieving the goal or purpose
@RandyPennington
Which of the following is the most challenging type
of resistance you experience in your organization?
• Skeptics
• Know-it-alls
• Argumentatives
• Grudge carriers
Quiz Question!
@RandyPennington
1. Invest in education
• Make Change Work® series in you BizLibrary subscription
• Make Change Work® session leader guide available from
Pennington Performance Group
2. Be more intentional about initiating and leading change
Enable Your Leaders
and Managers
@RandyPennington
For resources go to
www.penningtongroup.com/make-change-work/
GO FIRST
@RandyPennington
The present should be guided
more by the future than the past.
@RandyPennington
Thank You!
randy@penningtongroup.com
www.penningtongroup.com
Follow Randy on Facebook, Twitter,
and LinkedIn.
Make Change Work®
Video Series
1. Dodo’s and Coyote’s- Only the
Nimble Survive
2. The New Realities of Change
3. What Change Leaders Do
4. Achieving Buy-In for Change: Part
1
5. Achieving Buy-in for Change: Part
2
6. Use Resistance as Your Friend-
Leader
7. When Change Isn’t a Choice-
Leader
8. Building and Sustaining a Nimble
Manager’s Edition: Accountability
Accountability Video
Series
1. What is Accountability?
2. How to be Accountable
3. Getting Started on
Accountability
4. Transforming into a Culture of
Accountability
5. Leading Accountable Teams
Try out these video lessons and
more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/free-trial

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Make Change Work: Leadership Strategies to Build Support and Overcome Resistance

  • 1.
  • 2. Presenting Today Randy Pennington Hall of Fame Keynote Speaker, Author randy@penningtongroup.com Follow along on Twitter: #BizWebinar @BizLibrary Erin Boettge Content Marketing Manager, BizLibrary eboettge@bizlibrary.com
  • 3. BizLibrary helps organizations succeed by improving the way employees learn. www.bizlibrary.com/free-trial
  • 4. @RandyPennington The ability to quickly change and adapt in pursuit of your vision is the difference between excellence and irrelevance.
  • 5. “70 percent of change efforts fail to achieve their desired goal.” @RandyPennington
  • 6. Ten Reasons Why Change Fails 1. Poor planning or resource allocation 2. Goal, purpose, or desired result is not clearly defined 3. Lack of buy-in for change 4. No accountability 5. The change is never given time or resources 6. Lack of processes or guidelines 7. Poor or no support from leadership 8. No measures or metrics to evaluate success 9. Resistance derails the change 10. Take on too many changes at once @RandyPennington
  • 7. @RandyPennington Change doesn’t fail because of faulty models. It fails because of faulty leadership.
  • 8. Change management: managing projects and processes Change leadership: inspiring and connecting with people to bring them with you on a journey @RandyPennington
  • 10. Leading change would be easy if it weren’t for people!@RandyPennington
  • 11. Making change work will always be about connecting with people; bringing them together; and keeping them focused on a common purpose. ©Pennington Performance Group
  • 12. The three most difficult change challenges Generating urgency Building buy-in and support Overcoming resistance @RandyPennington
  • 13. Leaders build support and buy-in for change with … • What they say • What they do @RandyPennington
  • 14. CONNECT WITH PEOPLE WHERE THEY ARE @RandyPennington
  • 16. Quiz Question! Which of these responses is the first to cross your mind? • How will we still complete our work and accomplish this reorganization? • How is this going to affect our customers? Will it really make things better? • Will this work? Do we have the capacity and capability to pull this off? • What will happen to my teammates? How will they be affected? • What will happen to me? Will I have to work longer? Will I lose my job? @RandyPennington
  • 17. People support and take action to change for their reasons not ours. @RandyPennington
  • 18. “80 percent of what leaders care about and talk about when trying to enlist support for change doesn’t matter to 80 percent of the workforce.”@RandyPennington
  • 19. Individuals want to know • From what to what? • What does this change mean for what I do and how I operate on a daily basis? • Will this make a difference? • How will success be measured? • What is the support level for this change? @RandyPennington
  • 20. Involve People Early and Often @RandyPennington
  • 21. People support what they help create x No one argues with their own ideas and information @RandyPennington
  • 22. Four Levels of Involvement • Input: Ask for feedback on the change • Participation: Solicit questions, concerns, and ideas to implement • Collaboration: Work in partnership to develop solutions that work for everyone • Empowerment: Give others control of the decision and@RandyPennington
  • 25. We must change: - our thinking - the conversation - the consequences @RandyPennington
  • 26. If you want things to be better, they have to be different. If you want things to be different, they have to change. @RandyPennington
  • 28. The ability to change is based on readiness. Intellectual understanding does not ensure emotional readiness. @RandyPennington The truth about change
  • 29. People change for two reasons • Crisis pushes us to change • Opportunity pulls us to change @RandyPennington
  • 30. What’s on top of your refrigerator? Cookies or Brussels Sprouts? @RandyPennington
  • 31. USE RESISTANCE AS YOUR FRIEND @RandyPennington
  • 33. The assumption: People want to do a great job and deliver service that helps the customers we serve. @RandyPennington
  • 34. Using resistance as your friend • Respect the individual – embrace the resistance as well-intentioned • Pull don’t push • Be open to other options for achieving the goal or purpose @RandyPennington
  • 35. Which of the following is the most challenging type of resistance you experience in your organization? • Skeptics • Know-it-alls • Argumentatives • Grudge carriers Quiz Question! @RandyPennington
  • 36. 1. Invest in education • Make Change Work® series in you BizLibrary subscription • Make Change Work® session leader guide available from Pennington Performance Group 2. Be more intentional about initiating and leading change Enable Your Leaders and Managers @RandyPennington
  • 37. For resources go to www.penningtongroup.com/make-change-work/
  • 39. The present should be guided more by the future than the past. @RandyPennington
  • 41. Make Change Work® Video Series 1. Dodo’s and Coyote’s- Only the Nimble Survive 2. The New Realities of Change 3. What Change Leaders Do 4. Achieving Buy-In for Change: Part 1 5. Achieving Buy-in for Change: Part 2 6. Use Resistance as Your Friend- Leader 7. When Change Isn’t a Choice- Leader 8. Building and Sustaining a Nimble
  • 42. Manager’s Edition: Accountability Accountability Video Series 1. What is Accountability? 2. How to be Accountable 3. Getting Started on Accountability 4. Transforming into a Culture of Accountability 5. Leading Accountable Teams
  • 43. Try out these video lessons and more! Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection. www.bizlibrary.com/free-trial