Unlocking Potential to Lead and Influence

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How do you feel about your potential to lead and influence?
POLL Choose one or more answers that suit you
A. I am satisfied I am using my full potential
B. I am aware I have room to improve
C. I know how to turn around negative thinking
D. I know how to unlock my potential
E. I am motivated to improve
F. I will try out strategies I learn today
© Eve Ash eveash.com www.7d-tv.com

Great leaders continue to learn and develop their
skills throughout their careers.
But many of us
hold ourselves back.
How?

Blocking our potential
Poor self-awareness
Lack of confidence
Fears
Laziness … Stuck

The power is in our minds
We can change ourselves
and help others unlock their potential!

Key Learning Objectives:
• Discover 2 key attitudes for success
• See the impact of personal scripts on performance and potential
• Discover how to develop and use a winning mindset for success
• Overcome 3 top fears that sabotage
• Use Lands of W to improve team communication
• Learn the proven 4 step formula for achieving your goals
• Gain confidence in presenting your vision, plans, decisions and ideas
• Explain, clarify and influence with action oriented communication

Sometimes we say things like...
This can wait.
I can’t do it right now.
It’s too hard.
Or team members say these things
These“scripts”hold us back

“I wish I didn’t have to …”
“I’m too tired to …”
“Not enough time”
Negative Scripts …
“This is such a demanding role”
“I am overloaded”
“I get upset with certain people”

Black Box of My Mind
My internal scripts impact my performance
(c) Eve Ash eveash.com www.7d-tv.com

Negative scripts
 highly contagious
 impact others
 poor culture

… contagious,
keep you stuck in the past
Impact team culture
PEOPLE DO NOT
achieve their potential
Negative Scripts …

“It’s a good year and I feel great”
“I love to learn and improve”
“I enjoy helping others achieve their goals”
“I can do this – it will be a challenge”
“I will keep going even if stuck”
“I will get over this hurdle”
Positive Scripts …

Positive scripts
 positive culture
 motivation to learn and develop
 high performance

Script Clusters – a series of scripts on related themes
NEGATIVE
I’m no good at public speaking
I freak out talking in front of a group
I will go blank
I’ll get nervous
POSITIVE
I’m looking forward to the challenge
This will be great to tackle
I’m ready to give it a go
I will do my best

We CHOOSE our mood
Positive
Attitudes
Positive
Behaviors

CHOOSE YOUR SERVICE MOOD
• I want to help you
• I am here for you
• We have great resources to help
• Everyone deserves great service from us
• I can make others feel relaxed and glad they called
• I am comfortable with emotions and overload
• I care about everyone who calls
VS. Annoyed, frustrated, moody, unaware, uncaring,
too busy, too tired, bored.

Negative Negative
Positive Positive
The Reciprocity Urge
Boomerang Scripts

NegativePositive Positive
Your scripts Other person
1. Self-awareness
2. Choose your boomerangs
Boomerang Scripts

Confidence
Two attitudes for success
Persistence
BUT they are easily undermined!

Get Right Internal Thinking
Success requires
GRIT

How can I be more successful in my work and
communications?
Create a Positive Mindset

#1 Overcome fears!
Fears keep you stuck
Fears undermine confidence
Fears sabotage your performance

TOP 3 FEARS
that undermine success
• Fear of embarrassment
I’ll make a fool of myself. They’ll laugh at me.
• Fear of failure
I’ll make a mistake. I won’t be able to do it.
• Fear of not being liked
No-one notices me. They’ll think I’m not …

Help yourself. Help your team.
Identify
POSITIVE SCRIPTS that help you
NEGATIVE SCRIPTS that hold you back

Some difficult people have more impact on us
Angry, aggressive, abusive, bullying
Moody, tired, depressed, teary
Uncommitted, unmotivated, uninterested
Uncaring, unthinking, selfish
Possessive, demanding, clingy
Mean, unfair, unethical
Biased, intolerant, racist
Loud, rude, doesn’t listen
...OR IS IT ME MAKING IT DIFFICULT?

Your reactions and emotions
may be contributing
He upsets me all the time.
I just look at her and feel angry.
I just want to walk out.
I hate these pathetic complaints
This is a mess
Everybody expects so much of me

We need to increase self-awareness
of our own contribution to
a difficult situation.
Look inwards
Our scripts can set us up to do badly!

The Art of Script Editing
Rewrite Negative Scripts to Positive Scripts
Take back your control
• I can’t handle this This is going to be a challenge
• I feel anxious  I will get through this
• I feel overwhelmed and stressed  ?
• Someone in my team is upsetting me  ?

I hate these petty complaints
I get upset easily
This is a mess
Everybody expects so much of me
I love to resolve problems
I’m always happy to help people
I like making improvements
When I’m organized I feel really good about work
Rewrite Negative Service Scripts

The Negative Land of W
Wishing
I wish this wasn’t so rushed. I wish I had help.
I wish I was still on holidays. I wish it was Friday.
Whining
I am under too much pressure.
People don’t realize how much effort this takes.
Wasting Time
I’ll do this later. It can wait... A coffee first.

The Positive Land of W
Wanting to Achieve
I want to do better. I can make this happen.
Willing to Learn
I will develop my skills.
I can learn new ways.
Working Effectively
I have goals each day. I’m efficient. I won’t procrastinate.

CREATE A POSITIVE MINDSET
Don't dwell on negatives
INSTEAD: Focus on strengths
Don't give up trying
INSTEAD: Show persistence
Don't keep wishing and whining
INSTEAD: Build confidence by learning
Don't waste time
INSTEAD: Work effectively to save time

STEP 2
Audit Scripts
STEP 1
Set Goals
STEP 3
Edit Scripts
STEP 4
Make Scripts
a Habit
POSITIVE MINDSET TO REACH GOALS

2. Audit your scripts
POSITIVES
I will lose the fear. I will develop skills. More career opportunities.
NEGATIVES
I hate talking in groups. I am a bad speaker. I will go blank.
3. Edit your negative scripts
I will learn to enjoy speaking in public.
I will keep practicing, build skills and reduce my fear.
Each talk I will imagine people clapping at the end of it.
4. Make it a habit
I will keep persisting. I will be brave and ASK for speaking opportunities.
1. Goal: Public Speaking

2. Audit your scripts
POSITIVES …………………………………………..
………………………………………………………
NEGATIVES ………………………………………….
………………………………………………………
3. Edit your negative scripts
………………………………………………………
………………………………………………………
4. Make it a habit
………………………………………………………
………………………………………………………
1. Goal ……………………………………………….……..

Present your Vision, Plans, Decisions &
Ideas with confidence

POLL: Guess who will present best?
A. Michael B. Alex C. Steve
D. Carlos E. Carol

Impact of the way we present
7%
38%55%

Actual
Words
7%
38%
Tone of
voice
55%
Body
Language
Impact of the way we present

BUILD CONFIDENCE TO PRESENT IDEAS
Use confidence scripts
•I will engage with my eyes and smile
•My tone of voice will be positive
•I will relax and see everyone is listening
•I will be responsive and use 4 As

Ask to find out what is wrong
• Listen – maybe you or your organization are the problem
Appreciate their circumstances and need for answers
• Respect different points of view.
• Let’s workout the best way forward …
Acknowledge feelings
• Show empathy and take responsibility as a possible contributor
• Maybe I wasn’t clear…
• It sounds like you are under a load of pressure right now …
• I can hear how upset you are
• It’s not easy managing this one
Apologize if needed… 2 types
• Sorry for their state: I’m sorry you are so upset … I’m so sorry this happened
• Sorry for your actions I’m sorry what I said has upset you so much

Become a champion communicator
even when tempers are flared…
..anxious, fearful, angry, stressed?
CHOOSE YOUR MOOD
MANAGE YOUR MINDSET
What scripts can you use?

Control your own emotions
If you feel bad and keep thinking,“I am anxious”
it makes it worse
Change thinking to
I am in control
I can get through this
If you disagree with someone – be polite and courteous.
I will show respect
I will calmly listen
If things go wrong – don’t blame, accuse or escalate.
I will work on solving
Let’s work this out

Understand what is stressing you
What scripts can help you manage?

Calming scripts
I will breathe deeply
I can move through this

Your power is within you - 7 tips
Present your visions, plans, decisions and ideas
with confidence
1. Convert procrastination into creative preparation WOW! –
special example, relevant story, powerful image, new facts, research
2. Choose optimistic mood – select your positive scripts
3. Channel anxious energy into controlled breathing, relaxed
shoulders and visualizing successful completion

Your power is within you
4. Calmly present clear statements with fresh tone
5. Consider time as a friend – it’s your time
6. Carefully respond to questions & concernswith interest &
empathy
7. Completion is your goal – no loose ends

Speak with influence
– action oriented communication
Explain with an example or demonstration, show action steps,
tasks or images.
Create your own action oriented internal scripts:
• I will bring my concepts to life!
• I will enthuse my team
• I will explain it in an entertaining way
• I will show my passion and enthusiasm for actions we are planning

Speak with influence – action oriented communication
Clarify with numbers and actions. THINK: I can make it stick.
I can explain steps clearly. I will make it memorable
Link actions to results
1. We will seek to ...
2. We need to make sure ...
3. Everyone must ...
If we follow this plan we will achieve...
When we complete the ..... we will have
a strong advantage

Framework for Execution Short Video Series
1. Q&A: Manager and Psychologist
2. Q&A: Essentials for New
Managers
3. The Aging Workforce
4. Managing Multiple Sites
5. Succession Planning
6. Managing Generation Y
7. Q&A: Delegating and
Empowering
8. Building Strategic Alliances
9. Improving Governance
10.Manager and Friend: The Right
Balance
11.Management Styles:
Authoritarian and Delegative
12.Management Styles:

Human Resources: Insights and Strategies
Supervisor
Fundamentals Series
1. Congratulations, You’re a
Supervisor!
2. How Good Do You Want to Be?
3. Personal Traits for Success
4. Establish Credibility to Lead
5. Going from Buddy to Boss
6. Your First Team Meeting
7. Research Your New Team
8. Get Team Feedback from Others
9. Interview Your Team
10. Observe Your Team in Action
11. Develop a Team Strategic Plan
12. Mistakes to Avoid
Supervisor Fundamentals Series:
Congratulations, You’re a Supervisor!

Try out these video lessons and
more!
Let us know through the poll if you’d like a free trial of
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www.bizlibrary.com/free-trial

Stay in Touch
www.bizlibrary.com
Eve Ash
Psychologist and CEO of
Seven Dimensions
eve@7dimensions.com.au
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com

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