The document provides guidance on proper email etiquette. It discusses the importance of being concise, answering all questions, using proper grammar and formatting, and responding to emails promptly. It then lists 32 specific email etiquette rules, such as using templates for common responses, not overusing formatting options, and avoiding unnecessary attachments. The document stresses creating and enforcing email policies to promote proper etiquette among employees.
Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Because email is less personal than a phone or in-person conversation but quicker to send than a letter, it is possible for serious breaches of manners to take place. Write carefully. Once you send an email message, you cannot take it back or make it disappear.
Even if you’re not the world’s greatest writer, you should still learn how to write effective emails. It’s absolutely essential if you want people to take you seriously. Here are few guidelines that you should follow for better communication.
Email Etiquette - duration of presentation is 3 minutesAjit R Chandran
Email Etiquette for students and professionals. People fail to maintain etiquette while drafting emails. This power point will definitely help students and professionals a better clarity on the etiquette to be followed while sending mails electronically. Time taken to read this presentation is just 3 minutes.
Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Because email is less personal than a phone or in-person conversation but quicker to send than a letter, it is possible for serious breaches of manners to take place. Write carefully. Once you send an email message, you cannot take it back or make it disappear.
Even if you’re not the world’s greatest writer, you should still learn how to write effective emails. It’s absolutely essential if you want people to take you seriously. Here are few guidelines that you should follow for better communication.
Email Etiquette - duration of presentation is 3 minutesAjit R Chandran
Email Etiquette for students and professionals. People fail to maintain etiquette while drafting emails. This power point will definitely help students and professionals a better clarity on the etiquette to be followed while sending mails electronically. Time taken to read this presentation is just 3 minutes.
Mortgage Originator Jimmy Vercellino, specializing in VA loans, helps veterans use their VA loan benefit to their greatest advantage. For more details call us at 480-351-5904 or visit our site http://www.valoansforvets.com/
The views expressed here are those of the individual author and do not necessarily represent those of First Choice Bank (NMLS #: 177877) and First Choice Loan Services Inc. (NMLS #: 210764), 7600 E. Doubletree Ranch Road, Scottsdale AZ 85258. Equal Housing Lender. www.fcloans.com/disclaimer/
www.fcbhomeloans.com/privacy
7600 E. Doubletree Ranch Road #200
Scottsdale, AZ 85258
Phone: (480) 351-5904
Email: jimmyv@fcbmtg.com
http://www.valoansforvets.com
http://google.com/+valoansforvets
http://facebook.com/valoansforvets
Ideazfirst will represent training & email etiquette. Please email us with your name and company name to sales@ideazfirst.com for a downloaded copy of this presentation.
5 essential tips for business email etiquette.pptSherin Thomas
Email has made communication with customers and coworkers easier but sometimes faster and easier escorts to less professionalism. When executing business with the help of an e-mail, it is important for users to exercise simple business email etiquette.
Expert advice from our project manager Tamara Glass about how communicate efficiently and clearly both internally as well as with customers. Intrepid is a mobile app developer based in Cambridge, MA.
Mortgage Originator Jimmy Vercellino, specializing in VA loans, helps veterans use their VA loan benefit to their greatest advantage. For more details call us at 480-351-5904 or visit our site http://www.valoansforvets.com/
The views expressed here are those of the individual author and do not necessarily represent those of First Choice Bank (NMLS #: 177877) and First Choice Loan Services Inc. (NMLS #: 210764), 7600 E. Doubletree Ranch Road, Scottsdale AZ 85258. Equal Housing Lender. www.fcloans.com/disclaimer/
www.fcbhomeloans.com/privacy
7600 E. Doubletree Ranch Road #200
Scottsdale, AZ 85258
Phone: (480) 351-5904
Email: jimmyv@fcbmtg.com
http://www.valoansforvets.com
http://google.com/+valoansforvets
http://facebook.com/valoansforvets
Ideazfirst will represent training & email etiquette. Please email us with your name and company name to sales@ideazfirst.com for a downloaded copy of this presentation.
5 essential tips for business email etiquette.pptSherin Thomas
Email has made communication with customers and coworkers easier but sometimes faster and easier escorts to less professionalism. When executing business with the help of an e-mail, it is important for users to exercise simple business email etiquette.
Expert advice from our project manager Tamara Glass about how communicate efficiently and clearly both internally as well as with customers. Intrepid is a mobile app developer based in Cambridge, MA.
Ideazfirst will represent training & email etiquette. Please email us with your name and company name to sales@ideazfirst.com for a downloaded copy of this presentation.
This Presentation was made for my team for them to understand the importance of Email Writing and its Right way. Just the Basics.
Includes Source of Information and YouTube Videos for Better and in-depth understanding.
THIS slide covers the topic Business Etiquette
In which:
1. Eye contact
2. Voicemail and email etiquette
3. Voice tone
4. Telephone Etiquette
we do our to complete this presentation
we are the student in Imsar, MDU, ROHTAK
FAsTEST has devised a new method for analysis of fatty acids (including Omega3), which allows reducing the time and cost compared to other Fatty Acid analysis.
Learning Objective: To improve capacity to understand and negotiate around business and cultural expectations to increase interpersonal effectiveness.
Executive manners refer to professional and corporate expectations. Cultural competence includes the capacity to apply and adapt executive manners in a wide variety of settings and cultures. We all make occasional cultural and business missteps and will likely agree that a better understanding of appropriate practices help protect and enhance our image. There are bad manners that can be avoided with awareness and education. This session is designed for both new and seasoned professionals to gain understanding of new ways to attract diverse talent, influence customers, and maximize interpersonal effectiveness.
At the end of this seminar, participants will be able to:
a. Identify and explore common business etiquette mistakes.
b. Explore global cultural practices and blunders made by professionals.
c. Identify personal and professional expectations based on cultural experiences.
d. Explore opportunities to learn more about executive manners and cultural competence.
Building understanding of cultural perspectives on the road to global compete...Jaclyn Skalecki Orozco
This slideshow is from a 3 hour workshop on Global Competence in the World Language classroom presented at the Central States Conference on the Teaching of Foreign Languages. The presentation is based on the article in Chapter 4 of the Central States Report 2015.
Emails are often neglected and abused for the improper usage of the same. This presentation talks about how email etiquette need to be followed for better and professional image management in business. Employees also will know the legal aspects of emails and the importance of etiquette
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Ssw training proposal on business communication and effective presentation sk...Soft Skills World
Course Objectives
To enable you develop Professional Business Communication and Effective Presentation skills
Through:
Designing the Presentation to deliver the Key Objective/s of the effective Presentation
Understanding the need for Preparation and Planning prior to effective Presenting
The ability to provide structure and flexibility to the design to suit situational dynamics
Understanding and leveraging Non Verbal ( Body Language ) communication
The use of Language and Voice Skills to deliver powerful and effective presentations
The appropriate use of technology and tools while presenting
The ability to Analyze and Manage the Audience with Confidence
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
2. NEED OF E-MAIL ETIQUETTES Professionalism: by using proper email language your company will convey a professional image. Efficiency: emails that get to the point are much more effective than poorly worded emails. Protection from liability: employee awareness of email risks will protect your company from costly law suits.
3. What are the etiquette rules? There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below is list what is consider as the 32 most important email etiquette rules that apply to nearly all companies.
4. Be concise and to the point:Do not make an e-mail longer than it needs to be. Answer all questions: An email reply must answer all questions, which will not only save yours and you customer’s time but also your customer will be impressed with your efficient service. Use proper spelling, grammar & punctuation: Improper spelling, grammar and punctuation give a bad impression of your company, it is also important for conveying the message properly. Make it personal: Not only should the e-mail be personally addressed, it should also include personal i.e. customized content.
5. Use templates for frequently used responses: Some questions you get over and over again, Save these texts as response templates and paste these into your message when you need them. Answer swiftly: Each business e-mail should be replied to within at least 24 hours, and preferably within the same working day. Do not attach unnecessary files: Wherever possible try to compress attachments and only send attachments when they are productive. Use proper structure & layout: Use short paragraphs and blank lines between each paragraph. When making points, number them or mark each point as separate to keep the overview.
6. Do not overuse the high priority option: If you overuse the high priority option, it will lose its function when you really need it. Do not write in CAPITALS: This can be highly annoying and might trigger an unwanted response in the form of a flame mail. Therefore, try not to send any email text in capitals. Don't leave out the message thread: When you reply to an email, you must include the original mail in your reply, in other words click 'Reply', instead of 'New Mail'. Add disclaimers to your emails: It is important to add disclaimers to your internal and external mails, since this can help protect your company from liability.
7. Read the email before you send it: It is very important to read the email before sending as it can prevent it from spelling and grammatical mistakes and thus, helps you sending a more effective message. Do not overuse Reply to All: Only use Reply to All if you really need your message to be seen by each person who received the original message. Mailings > use the Bcc: field or do a mail merge: Using Bcc: field or do a mail merge can help a lot to make the mail personalized. Take care with abbreviations and emotions: In business emails, try not to use abbreviations such as BTW (by the way) and LOL (laugh out loud). If you are not sure whether your recipient knows what it means, it is better not to use it.
8. Be careful with formatting: Remember that when you use formatting in your emails, the sender might not be able to view formatting, or might see different fonts than you had intended. Take care with rich text and HTML messages: Be aware that when you send an email in rich text or HTML format, the sender might only be able to receive plain text emails. Do not forward chain letters: Do not forward chain letters. All of them are hoaxes. Just delete the letters as soon as you receive them. Do not request delivery and read receipts: If you want to know whether an email was received it is better to ask the recipient to let you know if it was received.
9. Do not ask to recall a message: It is better just to send an email to say that you have made a mistake. This will look much more honest than trying to recall a message. Do not copy a message or attachment without permission: Do not copy a message or attachment belonging to another user without permission of the originator. Do not use email to discuss confidential information: Sending an email is like sending a postcard. If you don't want your email to be displayed on a bulletin board, don't send it. Use a meaningful subject: Try to use a subject that is meaningful to the recipient as well as yourself.
10. Use active instead of passive: Try to use the active voice of a verb wherever possible. For instance, 'We will process your order today', sounds better than 'Your order will be processed today'. Avoid using URGENT and IMPORTANT: Even more so than the high-priority option, you must at all times try to avoid these types of words in an email or subject line. Avoid long sentences: Try to keep your sentences to a maximum of 15-20 words. Email is meant to be a quick medium and requires a different kind of writing than letters. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks: By sending or even just forwarding one libelous, or offensive remark in an email, you and your company can face court cases resulting in multi-million dollar penalties.
11. Don't forward virus hoaxes and chain letters: If you receive an email message warning you of a new unstoppable virus that will immediately delete everything from your computer, this is most probably a hoax. Don’t forward them. Keep your language gender neutral: Apart from using he/she in an email, we can also use the neutral gender: Don't reply to Spam: By replying to Spam or by unsubscribe, you are confirming that your email address is 'live'. Confirming this will only generate even more Spam. Therefore, just hit the delete button or use email software to remove Spam automatically. Use cc: field sparingly: Try not to use the cc: field unless the recipient in the cc: field knows why they are receiving a copy of the message.
12. How to enforce email etiquette? Create a written Email Policy: It should include all the do's and don'ts concerning the use of the company's email system and should be distributed amongst all employees. Proper Training: Employees must be trained to fully understand the importance of email etiquette. Implementation of the rules: It can be monitored by using Email Management Software and Email Response Tools.
13. Practical communication principles (PCPs). (Based on experiences and some documents) PCP1:Thank, acknowledge and support people freely. Ex1: I like your comment Ex2: I agree with so. Ex3: Thanks… In computer conference, you cannot see other people nod their heads smile or greet you. If you don’t receive an acknowledgement of a message, you feel ignored. People should know that they have been appreciated. PCP2: Acknowledge before differ. Ex1: what I think you mean? Ex2: Have I got that right? Ex3: my own view differs as follows. If you disagree with someone. Start by briefly restating what the other person has said. The person then knows that you are trying to understand him, and is thus in a better position to take your view seriously.
18. General Format: Character Spacing Try to keep your line length at 80 characters or less. If your message is likely to be forwarded, keep it to 60 characters or less. Set your email preferences to automatically wrap outgoing plain text messages.
19. General Format: Lists and Bullets For example, Place the paper in drawer A. Click the green “start” button. Another example, Improve customer satisfaction. Empower employees. When you are writing directions or want to emphasize important points, number your directions or bullet your main points.
20. General Format: Tone Write in a positive tone “When you complete the report.” instead of “If you complete the report.” Avoid negative words that begin with “un, non, ex” or that end with “less” (useless, non-existent, ex-employee, undecided). Use contractions to add a friendly tone. (don’t, won’t, can’t).
21. Attachments When you are sending an attachment tell your respondent what the name of the file is, what program it is saved in, and the version of the program. “This file is in MSWord 2000 under the name “LabFile.”
22. When your message is long Create an “elevator” summary. Provide a table of contents on the first screen of your email. If you require a response from the reader then be sure to request that response in the first paragraph of your email. Create headings for each major section.
23. Elevator Summary and Table of Contents An elevator summary should have all the main components of the email. “Our profit margin for the last quarter went down 5%. As a result I am proposing budget adjustment for the following areas…” Table of contents “This email contains A. Budget projections for the last quarter B. Actual performance for the last quarter C. Adjustment proposal D. Projected profitability”
24. Delivering Information About Meetings, Orientations, Processes Include an elevator summary and table of contents with headings. Provide as much information as possible. Offer the reader an opportunity to receive the information via mail if the email is too confusing.
25. Delivering Bad News Deliver the news up front. Avoid blaming statements. Avoid hedging words or words that sound ambiguous. Maintain a positive resolve.
26. Delivering Bad News Deliver the news up front: “We are unable to order new computers this quarter due to budget cuts.” Avoid blaming: “I think it will be hard to recover from this, but what can I do to help?” Avoid using “weasel words” or hedging: “Our pricing structure is outdated.” More examples of hedging are: Intents and purposes Possibly, most likely Perhaps, maybe
27. Writing a complaint Show why it is critical for the problem to be resolved by your reader. Offer suggestions on ways you think it can be resolved or how you are willing to help in the matter. You should briefly state the history of the problem to provide context for your reader. Explain the attempts you made previously to resolve the problem.
28. Writing a complaint Show attempts made by you thus far to resolve the issue: “I have offered two alternatives for officer selection that still involves the votes of the members but both have been rejected by the executive board.” Briefly state the history: “The current way we choose officers for our organization is not democratic. As a result, we have a popularity contest that does not always get us the best candidates.”
29. Writing a complaint Show why it is important for your reader to get involved: “This is a problem for two reasons. First, I am concerned that the executive board no longer protects the interests of the organization and that their actions are not in keeping with the constitution of the organization. Second, there have been a number of complaints from the members who feel that their concerns and preferences are not being addressed by the executive board, which decreases morale and productivity.”
30. Writing a complaint Ask for help and offer a resolution: “Please let me know what other options I may have overlooked. I am willing to meet with the department head and the executive board to seek out a solution that is fair to the members and is good for the business of the organization. ”
31. Do not take your reader by surprise or press them to the wall Do not wait until the end of the day to introduce a problem or concern via memo or email. Avoid writing a litany of concerns that you have been harboring for a long period of time.
32. When Email Won’t Work There are times when you need to take your discussion out of the virtual world and make a phone call. If things become very heated, a lot of misunderstanding occurs, or when you are delivering very delicate news then the best way is still face-to face.
35. Poor Usage -----Original Message----- From: Sent: Monday, January 08, 2001 5:46 PM To: IMS Operations Subject: Information I will be gone all day Tuesday/01-9-01 at an Operations Offsite Staff Meeting. I will be accessible via cell or pager listed below- Thanks Misusing the global distribution list
47. General Tips Font: Use standard font throughout the message content Avoid colored fonts in a professional email Be very specific with the use of bold, italic or underline font style Keep the size of the font visible and constant Paragraph and line spacing should be legitimate and visually appealing Avoid short forms or slang (e.g. ‘u’ instead of ‘you’, ‘y’ instead of ‘why’, ‘r’ instead of ‘are’, etc)