SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Differentiation of field isolates (wild) from vaccine strains (Marker, DIVA &...Bhoj Raj Singh
Nowadays vaccination is often reported as the cause of disease outbreaks. To ward off this misconception (vaccines are made to save the masses not to risk their lives)or to understand vaccination failures, it is necessary to understand the difference between a field strain causing the disease and a vaccine strain having attenuated virulence. This presentation talks about DIVA and DISA vaccines too.
Medical entomology "the need to know about little creatures"vckg1987
very important tpic for public health expertise. this presentation includes the from womgb to tomb of mosquitoes. which in clear sense means from their larval life cycle to control management.
Aula Sobre o Mosquito, seu ciclo de vida e suas formas de alimentação. Além de postura de seus ovos e reprodução do mesmo. E como este inseto é capaz e transmitir as doenças entres os seres humanos
Leishmaniasis is caused by a protozoa parasite from over 20 Leishmania species. Over 90 sandfly species are known to transmit Leishmania parasites. There are 3 main forms of the disease:
Visceral leishmaniasis (VL), also known as kala-azar is fatal if left untreated in over 95% of cases. It is characterized by irregular bouts of fever, weight loss, enlargement of the spleen and liver, and anaemia. Most cases occur in Brazil, East Africa and in South-East Asia. An estimated 50 000 to 90 000 new cases of VL occur worldwide each year out of which only an estimated 25–45% are reported to WHO. In 2017, more than 95% of new cases reported to WHO occurred in 10 countries: Bangladesh, Brazil, China, Ethiopia, India, Kenya, Nepal, Somalia, South Sudan and Sudan.
Cutaneous leishmaniasis (CL) is the most common form of leishmaniasis and causes skin lesions, mainly ulcers, on exposed parts of the body, leaving life-long scars and serious disability or stigma. About 95% of CL cases occur in the Americas, the Mediterranean basin, the Middle East and Central Asia. In 2017 over 95% of new CL cases occurred in 6 countries: Afghanistan, Algeria, Brazil, Colombia, Iran (Islamic Republic of), Iraq and the Syrian Arab Republic. It is estimated that between 600 000 to 1 million new cases occur worldwide annually.
Mucocutaneous leishmaniasis leads to partial or total destruction of mucous membranes of the nose, mouth and throat. Over 90% of mucocutaneous leishmaniasis cases occur in Bolivia (the Plurinational State of), Brazil, Ethiopia and Peru.
Transmission
Leishmania parasites are transmitted through the bites of infected female phlebotomine sandflies, which feed on blood to produce eggs. The epidemiology of leishmaniasis depends on the characteristics of the parasite and sandfly species, the local ecological characteristics of the transmission sites, current and past exposure of the human population to the parasite, and human behaviour. Some 70 animal species, including humans, have been found as natural reservoir hosts of Leishmania parasites.
(WHO, 2019)
https://www.who.int/news-room/fact-sheets/detail/leishmaniasis
Pertinent news and analysis of the acute care to consumer continuum emphasizing the ACO, HIE and medical home (PCMH) models and information technology.
Tom Esch, President, Creating Resolution, LLC
• Do you ever get into trouble with challenging interpersonal situations?
• Do your emotions ever get in the way of your productivity?
• Did you know that 90% of high performers are also high in emotional intelligence?
• Did you know that emotional intelligence correlates positively to conflict prevention and resolution?
• Did you know that you can grow your emotional intelligence?
We all have challenges, at times, when attempting to collaborate with others on a given project. Our increasingly stressful work worlds present valuable opportunities to learn how to integrate differences. We will explore the hidden power in emotional intelligence and how to respond appropriately and effectively during stressful situations.
Whether it is business process or business intelligence, you will be smarter, more adept at professional relationships and more successful as you understand and increase your capacity for emotional intelligence.
PMG Oct 2011 Patents and intellectual property 101 for product managers finalDerek Pettingale
Recent sales of patent portfolios for billions of dollars are leading executives to revisit potential dormant value. With visible portfolio valuations such as Nortel and Motorola IP making headline news, the value of Intellectual Property has never been higher than in today's economy. As a result, Product Managers are now being challenged with understanding basic patent protection, strategy and valuation.
Differentiation of field isolates (wild) from vaccine strains (Marker, DIVA &...Bhoj Raj Singh
Nowadays vaccination is often reported as the cause of disease outbreaks. To ward off this misconception (vaccines are made to save the masses not to risk their lives)or to understand vaccination failures, it is necessary to understand the difference between a field strain causing the disease and a vaccine strain having attenuated virulence. This presentation talks about DIVA and DISA vaccines too.
Medical entomology "the need to know about little creatures"vckg1987
very important tpic for public health expertise. this presentation includes the from womgb to tomb of mosquitoes. which in clear sense means from their larval life cycle to control management.
Aula Sobre o Mosquito, seu ciclo de vida e suas formas de alimentação. Além de postura de seus ovos e reprodução do mesmo. E como este inseto é capaz e transmitir as doenças entres os seres humanos
Leishmaniasis is caused by a protozoa parasite from over 20 Leishmania species. Over 90 sandfly species are known to transmit Leishmania parasites. There are 3 main forms of the disease:
Visceral leishmaniasis (VL), also known as kala-azar is fatal if left untreated in over 95% of cases. It is characterized by irregular bouts of fever, weight loss, enlargement of the spleen and liver, and anaemia. Most cases occur in Brazil, East Africa and in South-East Asia. An estimated 50 000 to 90 000 new cases of VL occur worldwide each year out of which only an estimated 25–45% are reported to WHO. In 2017, more than 95% of new cases reported to WHO occurred in 10 countries: Bangladesh, Brazil, China, Ethiopia, India, Kenya, Nepal, Somalia, South Sudan and Sudan.
Cutaneous leishmaniasis (CL) is the most common form of leishmaniasis and causes skin lesions, mainly ulcers, on exposed parts of the body, leaving life-long scars and serious disability or stigma. About 95% of CL cases occur in the Americas, the Mediterranean basin, the Middle East and Central Asia. In 2017 over 95% of new CL cases occurred in 6 countries: Afghanistan, Algeria, Brazil, Colombia, Iran (Islamic Republic of), Iraq and the Syrian Arab Republic. It is estimated that between 600 000 to 1 million new cases occur worldwide annually.
Mucocutaneous leishmaniasis leads to partial or total destruction of mucous membranes of the nose, mouth and throat. Over 90% of mucocutaneous leishmaniasis cases occur in Bolivia (the Plurinational State of), Brazil, Ethiopia and Peru.
Transmission
Leishmania parasites are transmitted through the bites of infected female phlebotomine sandflies, which feed on blood to produce eggs. The epidemiology of leishmaniasis depends on the characteristics of the parasite and sandfly species, the local ecological characteristics of the transmission sites, current and past exposure of the human population to the parasite, and human behaviour. Some 70 animal species, including humans, have been found as natural reservoir hosts of Leishmania parasites.
(WHO, 2019)
https://www.who.int/news-room/fact-sheets/detail/leishmaniasis
Pertinent news and analysis of the acute care to consumer continuum emphasizing the ACO, HIE and medical home (PCMH) models and information technology.
Tom Esch, President, Creating Resolution, LLC
• Do you ever get into trouble with challenging interpersonal situations?
• Do your emotions ever get in the way of your productivity?
• Did you know that 90% of high performers are also high in emotional intelligence?
• Did you know that emotional intelligence correlates positively to conflict prevention and resolution?
• Did you know that you can grow your emotional intelligence?
We all have challenges, at times, when attempting to collaborate with others on a given project. Our increasingly stressful work worlds present valuable opportunities to learn how to integrate differences. We will explore the hidden power in emotional intelligence and how to respond appropriately and effectively during stressful situations.
Whether it is business process or business intelligence, you will be smarter, more adept at professional relationships and more successful as you understand and increase your capacity for emotional intelligence.
PMG Oct 2011 Patents and intellectual property 101 for product managers finalDerek Pettingale
Recent sales of patent portfolios for billions of dollars are leading executives to revisit potential dormant value. With visible portfolio valuations such as Nortel and Motorola IP making headline news, the value of Intellectual Property has never been higher than in today's economy. As a result, Product Managers are now being challenged with understanding basic patent protection, strategy and valuation.
Is Agile getting in your way, got you confused? Requirements vs. User Stories, Product Managers vs. Product Owners, MRDs vs Backlogs, Epics, Goals, Themes, all a mystery to you? How does Product Management's role change and how do we continue to be the "President of the product" as development moves to Agile or Scrum? Why are Product Managers so confused?
PCV2013 The Leadership Role for Product ManagersDerek Pettingale
This session will review leadership dynamics and the cross-functional leadership required to propel your product to a greater level of success. Includes Additional Slides on: Leadership Qualities, Organizational Culture Grid, Matrix of Requirements for Effective Change, Team Work Values and Manifesto.
What is Emotional Intelligence?
Why EI is important?
Daniel Goleman
five key elements under two different categories
Self-Awareness
Self-Regulation or Management
Motivation
Empathy
Social or Interpersonal Skills
Benefits of Higher Emotional Intelligence
Some Key Points
Emotional intelligence, definition models importance
Emotional Intelligence involves a combination of competencies which allow a person to a aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others.
Emotional Intelligence (EQ) is the capacity to understand yourself and others’ emotions, and to motivate and develop yourself and others to result in improved work performance and enhanced organizational effectiveness. Emotional Intelligence is measurable, and most importantly can be developed! Cognitive Intelligence (IQ) helps to determine if an individual is trainable where Emotional Intelligence (EQ) helps to determine if an individual is capable. EQ addresses the emotional, personal, social, and survival skills associated with street smarts
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Ssw training proposal on business communication and effective presentation sk...Soft Skills World
Course Objectives
To enable you develop Professional Business Communication and Effective Presentation skills
Through:
Designing the Presentation to deliver the Key Objective/s of the effective Presentation
Understanding the need for Preparation and Planning prior to effective Presenting
The ability to provide structure and flexibility to the design to suit situational dynamics
Understanding and leveraging Non Verbal ( Body Language ) communication
The use of Language and Voice Skills to deliver powerful and effective presentations
The appropriate use of technology and tools while presenting
The ability to Analyze and Manage the Audience with Confidence
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
2. What is Intelligence?
• Typically focused on
– analytic reasoning
– verbal skills
– spatial ability
– attention
– memory
– judgement
• Murky concept with
definitions by many
experts...
3. What is Emotional Intelligence?
EI – “Street Smarts”
• Not aptitude, vocational interest, or personality
• Can be improved by coaching, training and experiences
A program for intra and inter
personal effectiveness of the
people
4. INTRAPERSONAL + INTERPERSONAL = EI
This is inner intelligence we use This is outer intelligence we use to
to know, understand and sense, understand & manage our
motivate ourselves relationships with others
1. Self-Awareness
4. Social Awareness
2. Self Emotion Management
5. Empathy (Social Skills)
3. Self Motivation
The Core Capabilities
6. Difference Between EQ and IQ
IQ has been the traditional measure of ‘intelligence’ i.e.
technical skills
EQ means - how well a person can perform in a particular job.
It is the capacity to recognize our own feelings and feelings of
others, to motivate ourselves, and to manage our emotions
and our relationship
EQ has two major dimensions of competence:
1. Personal Competencies
2. Social Competencies
7. Another viewpoint for
Emotional Intelligence (EI)?
The capacity for recognizing our own
feelings and those of others, for motivating
ourselves, and for managing emotions well
in ourselves and in our relationships.
•“Being nice”
•Letting feelings
hang out”
8. Personal Competence
(How well we manage ourselves)
There are three components of Personal Competence
I. Self-Awareness
II. Self-Regulation
III. Motivation
Know one’s own strengths and limitations
9. Focus on professional and personal improvement
Look for opportunities to improve a development area
Seek feedback from staff, at all levels
Acknowledge strengths, personal attributes as well as
areas for improvement
10. Capable of showing restraint when working under
conditions of stress, frustration and tension
Maintain a balance between one’s professional and
personal lives
Know when and how to say “No”
Be open to candid feedback, continuous learning and self-
development
Thirst for constructive criticism
Present oneself with self-assurance
11. Value of taking time for self- awareness
requires abilities
• To recognize appropriate body cues and emotions
• To label cues and emotions accurately
• To stay open to unpleasant as well as pleasant
emotions
• Includes the capacity for experiencing and
recognizing multiple and conflicting emotions
12. Manage one’s impulsive feelings and distressing emotions
during stressful situations by staying calm and composed
Build trust by demonstrating reliability
Admit one’s own mistakes and assume responsibility for
them.
Take tough, principled stands, even if they are unpopular
Follow through on promises and commitments
Tactfully confront other colleagues, if their behavior is less
than ethical
13. A passion to reach goals with energy
Maintain a result-oriented, high drive in order to meet
standards and objectives
Make sacrifices and contributions above and beyond
the call of normal duty to meet larger organizational
goals
Take pride in and be passionate above your own work
Deviate from established rules and procedures, when
necessary, to get the job done
Mobilize others, through extraordinary, enterprising
efforts
Persist in reaching goals, despite obstacles and
setbacks
14. Social Competence
It has two competencies
I. Social Awareness / Empathy – Understanding others’
feelings and concerns and treating them accordingly
II. Social Skills – Ability to find common ground and
building rapport to induce desirable responses in
others
15. Be attentive to emotional signals, listen well, be
sensitive and understanding of others’ perspectives
Offer to help out based on an understanding of others’
needs and feelings.
Give timely and regular guidance / coaching
Seek ways to increase colleagues’ satisfaction and
loyalty
16. Respect and relate well to individuals of varied
backgrounds
Understand diverse work views and be sensitive to
group difference
Generously and gladly offer appropriate assistance
Challenge others’ biases and intolerances
Understand a colleague’s perspectives and act as a
trusted advisor
18. Develop skills at influencing and winning people over
Seek mutual understanding
Welcome the sharing of information, plans and
resources with other colleagues fully
Deal with difficult issues in a straightforward manner
Foster open communication, stay open-minded to
negative, as well as positive news.
19. The danger of the socially nice personality
• Have you ever met a nice
person, but the “bells
have gone off?”
• Charisma draws in but
not always to desired
ends, e.g., Hitler, Jim
Jones.
• Empathy can be faked; so
can other emotions.
The art of social relationships--managing
emotions in others
20. Some Gender Differences
• More willing to • Greater need for
compromise social connectedness
connectedness for • Have a wider range of
independence emotions
• Not as good as women at • Better at reading
this emotions
• Less adept than women • Better at developing
overall social strategies overall
• Perhaps more engaged
• More physiologically in marital conflict
overwhelmed by marital
conflict
21. The EI Framework
Self Others
Self Social
Awareness Awareness
There is only corner of universe The ways that people treat us
Awareness
that can be certain of improving : are reflections of the ways we
that is your own self treat ourselves
Self Motivation
Self E-motion Social
Management - Is the spirit that moves Skills
Actions
Managers need to get to know and trust their
people as individuals instead of relying on
There is nothing either good or bad systems and controls.
but thinking makes It so
Direct personal contact and coaching keeps
managers appraised of real business
challenges through a shared understanding
22. EI Competence Model
Self Awareness Social Awareness
Ability to see ourselves to be aware of Ability to
• Our Goals – Immediate & Long-term • Know boundaries of relationships
• Beliefs about us and others • Check out Expectations
• Things that drive us to work • Review Own perceptions
• Rules we live by • Review others’ perception of you
Motivation
• Values we hold dear • Examine interactions
• Our Inner voice • Adopt positive Self-Talk
• Determine the desired outcomes
• Build your “A” Team (Support
Self Management Network) Social Skills
• Find an inspirational Mentor
Ability to • Create an Environment where
you will feel Happy Ability to help others to
• Recognize Stressful feelings
• Take time out
• Develop their emotional capability
• Shift focus away from racing mind or disturbing • Resolve differences
emotions • Solve problems
• Look for more effective response to this stressful • Communicate effectively
situation • Become motivated
• Listen to what the heart says
23. EI Importance to the Workplace
• Enhance cognitive processes
• Decision Making
• Encouraging flexibility and
change
• Organizational culture
management
• Shift to team based
workplace
24. Importance of EI in Organizations
The higher you go, the more EI matters--the more SOCIAL
COMPETENCE matters
• Workplace EQ traits
– influence, communication, leadership, change catalyst, conflict
management, building bonds, collaboration and cooperation;
team capabilities
• Army Values
– leadership, duty, respect, selfless service, honor, integrity,
personal courage
25. Importance of EI to Organizations, too
• 50% of work satisfaction is determined by the
relationship a worker has with… his/her boss.
• EI is a prerequisite for effective leadership across
borders.
– Requires a high level of self-mastery and people skills;
ability to put yourself into the positions of others.
26. EQ Map
• Developed by Esther Oriolo and Robert K Cooper
“Unique non-judgmental, interactive approach to assessing many
areas including emotional intelligence, stress, self-esteem, resiliency,
and creatively.” (Cherniss, Goleman 2001, 118)
Success
Building
Trusting
Relationships
Increasing Energy and
Creating the Future
Effectiveness Under
Innovation
Pressure
Unique Potential
Initiative
27. Managing one’s own emotions
• EI is like a smoke alarm--we’re not good at
influencing whether a particular emotion will
arise. EI tells us something is arising.
• We do have tremendous individual variability in
the degree to which we can consciously limit the
duration of unpleasant emotions and the degree
of influence over the behaviors which may arise.
Self regulation
28. Out of control emotions
• Impair reasoning (even smart people sometimes act
stupidly)
• May increase the likelihood that chronic emotional
problems will result, (e.g., clinical depression or chronic
anxiety or hostility)
Managing one’s own emotions
29. Emotional development
• We develop external
strategies first
• Then we develop The
social strategies more
strategies
• Girls do better at
the better
developing strategies
overall
Managing one’s own emotions
30. Using emotions to maximize intellectual
processing and decision making
• As a person matures, emotions begin to shape and
improve thinking by directing a person’s attention to
important changes, (e.g., a child worries about his homework
while continually watching TV. A teacher becomes concerned
about a lesson that needs to be completed for the next day. The
teacher moves on to complete the task before concern takes over
enjoyment.
Mayer and Salovey, 1995
self motivation
31. Utilizing mild emotional swings to perform
one’s options more effectively
• “Gut feeling” can be used to effectively guide
decisions--a neurological understanding of how
unconscious and conscious gut feelings guide
decisions, e.g., when prioritizing, emotions help
move the decisions.
• Harness emotions to promote or hinder
motivation. (Anxiety, hostility, sadness)
• Emotional swings to increase the accuracy
of one’s perspective on future events.
Using emotions to maximize intellectual processing and decision making
34. There are instruments to measure EI...
• Take time for mindfulness
• Recognize and name emotions
• ID the causes of feelings
• Differentiate having the
emotion and doing something
about it
• Learn optimism to challenge
distortion
• Learn distraction techniques
• Listen to voice of experience
• Develop Listening skills
35. Advantages of Using EI
• Paper appearances can be deceiving
• Candidates aware of emphasis placed on
emotional intelligence within the organization
• IQ can indicate what profession an individual
can hold, EQ will be a more powerful predictor
of performance
36. Disadvantages of Using EI
• EI dependent on situational factors
• Assumes stability across all situations
• Length of testing – sufficient proof?
• Congruency between self-evaluation and recruiter
evaluation
• Certain jobs not dependent on level of Emotional
Intelligence
37. Conclusion
• Different EI components are more relevant depending on specific job requirements
• Training can be used as a way to increase EI of employees
• Bar-On provides the only statistically proven method of determining an individual’s EI,
therefore choose methods wisely
• Must consider that EI is a relatively new method for predicting job performance, and
longer studies may be required to confirm validation of methods