The document provides guidelines for effective email communication, emphasizing the importance of clarity, conciseness, and politeness. It highlights when to use email and offers tips on writing, such as maintaining professionalism, being clear about expected responses, and avoiding misunderstandings. The training encourages interactivity and shares activities to improve email etiquette skills.

1. Email Etiquette

2. Disclaimer
This is a training class and not a
“LECTURE”. I hope you will interact
with me and you will all bring forward
your questions without feeling
discomfort.

3. When is it appropriate to send an
email?
• When you need to relay a short amount of
information quickly.
• When the client isn’t responding to your
calls
• When you want to ensure a record of your
conversation
• When you need to set up an appointment, a
meeting or request a finance approval

4. You “Must” Email.. Always!?
In our times where memories are weak and
search buttons are the saviours, we are
encouraged to document all important
conversations on email to be safe later.
Always remember that this is a secret weapon
used by the “Not So Lazy” others!

6. Writing Effective Emails
• Keep it short
• Keep it polite yet formal
• Address the concerned
• Use the right Subject
• Make your email searchable
• Highlight important deliverables
• Use the Spell Check/Grammar Check button
• Acknowledge your emails
• We are consultants: try and make your emails
“suggestive”

7. More on content..
• Get to the point
• Be clear about the response you expect
a) Answer to a question
b) Arrange an appointment
• Separate your promises from your requests
• Do not write in CAPITALS
• Use of Receipt Request
• Attachments

8. Identifying the “Polite”
in your email
• Try to avoid Intonations and facial expressions
• “Please” can help, but can sometimes sound
pushy
• Use expressions of possibility
Examples:
a) Could you please send me your comments?
b) Would it be possible for you to send me your
comments by tomorrow?

9. Attention!
• Emails can be misunderstood
• If you’re upset by an email, wait before
responding
• If you are writing a very important message,
fill in the address LAST. That way, you can’t
accidentally send the message before you’re
ready.
• Consider leaving the message in your “drafts”
box for a day and then editing it again before
sending

10. Activity
Email 1: Requesting information

11. Activity
Email 2: Addressing multiple people

12. Activity
Email 3: Answering queries
Addressing multiple requests.

13. Share with us an example of
one email that you thought
was difficult/rude/poorly
written and tell us how you
responded to that email.

14. “Your email etiquette will define your place in the
corporate world. Keep it simple and practice to
keep it original.”