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transactional analysis
The document discusses the importance of interpersonal skills, emphasizing the need for effective communication, emotional awareness, and conflict resolution in various relationships. It introduces concepts such as transactional analysis and the Johari window, which help individuals understand their behaviors and improve self-awareness through feedback and mutual disclosure. Additionally, it provides tips for developing good interpersonal skills, highlighting the benefits of empathy, active listening, and appreciation in fostering strong connections with others.
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transactional analysis
- 1. INTERPERSONAL SKILLS – THETRANSACTION ANALYSIS BY: SOFT SKILLS WORLD
- 2. What is aTransaction? • Is an interaction between two people A & B • Technically in an interaction two factors are involved: Stimuli and Response Stimuli – No control Response – Absolute & Management (Partial) control
- 3. More on InterpersonalSkills… • Effectively Translating and conveying information • Being able to accurately interpret other • people’s emotions • Being sensitive to other people’s feelings • Calmly arriving at resolutions to conflict • Avoiding gossip • Being polite
- 4. Need for IPSkills • Families stay nuclear. Help is scarce • Friends change faster • Colleagues change faster than friends • Clients now call up and ask rather • than wait for your fax/ email • Your team interacts with other teams • Hierarchy is flattened, so your • Co-workers increase • People work as team • Collective intellect is very effective for all types of problems • A good interpersonal skill will allow you to network effortlessly and effectively
- 5. Understanding Interpersonal Relationships… •Interpersonal Relationships are transactional living connections with other people developed through communication Relationship of Circumstance - Unintentional circumstances Interpersonal bring people together Eg: Relationships Classmates, workgroup (Categories can overlap) Relationship of Choice - Intentionally seek out and develop relationships Eg: Friends
- 6. Self Disclosure… • Self-disclosureis seen as a useful strategy for sharing information with others. By sharing information, we become more intimate with other people and our interpersonal relationship is strengthened • Self Disclosure means purposefully provide information to others about yourself that they otherwise would not know or discover
- 7. Functions of Self-Disclosure… • Self-disclosure is a way of gaining information about another person. We want to be able to predict the thoughts and actions of people we know • Self-disclosure is one way to learn about how another person thinks and feels. Once one person engages in self-disclosure, it is implied that the other person will also disclose personal information. This is known as the norm of reciprocity • Mutual disclosure deepens trust in the relationships and helps both people understand each other more. You also come to feel better about yourself and your relationship when the other person accepts what you tell them
- 8. Let’s Take aTest
- 9. What is TA? Transactionalanalysis is an analytical thinking process that provides insight and gives control over actions and reactions. In dealings with the people around you, it is helpful to understand what emotional states they are coming from, and how important your own reactions are.
- 10. Where does theStimuli come from? Human Mind Memories Logics & Reasoning Parent Child Adult EGO STATES
- 11. Objectives of theProgram • Explain the concept of Stimuli and Response • Identify the types of transactional behavior • Considering the best ways of responses
- 12. Ego States • Taught Concept – Parent Ego State - Behaviors, Thoughts and Feelings Parent copied from parents or parent figures • Felt Concept – Child Ego State Child - Behaviors, Thoughts and Feelings which are direct responses to the here & now • Thought Concept – Adult Ego State Adult - Behaviors, Thoughts and Feelings replayed from childhood.
- 13. Types of PACand Behaviors Positive Critical Parent Negative Parent Positive Nurturing Parent Negative Positive Natural Child Negative Child Positive Adaptive Child Negative Adult
- 14. PAC Transaction Model Notso good area – C.P. – N.P. P + C.P. + N.P. Good Area Adult A + N.C. +A.C. C Not so – N.C. – A.C. good area
- 15. PAC Transaction Model Notso good area – C.P. – N.P. P + C.P. + N.P. Good Area Adult A + N.C. +A.C. C Not so – N.C. – A.C. good area
- 17. Tactful Conversations T =Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback
- 18.
- 19. Objectives • Understanding theconcept • Differentiating an Individual’s behaviors with different level of people • Defining the process of increasing the size of ideal pane • Identifying the key points in seeking feedback
- 20. Questionnaire • Refer yourworkbook
- 21. Background • The JohariWindow model was developed by American psychologists Joseph Luft and Harry Ingham in the 1950s, while researching group dynamics • The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and mutual understanding between individuals within a group. The Johari Window tool can also be used to assess and improve an individual's relationship with others.
- 22. Relevance • What isthe biggest differentiator of human race
- 23. Four panes ofJohari window SELF Know Don’t Know Know Open Arena Blind Spot OTHERS Hidden Area Dark Area / Unknown Don’t Know
- 24. Different Designs ofJ/W Window TURTLE INTERVIEWER Open Blind Blind Spot Open Arena Arena Spot Dark Hidden Area / Area Dark Area / Unknown Hidden Area Unkno wn BULL IN CHINA SHOP PUBLIC Open Arena Blind Spot Open Arena Blind Spot Hidden Dark Area / Unknown Hidden Area Dark Area Area
- 25. Turtle Impact of this window on Me Open Low Blind Spot Arena • Communication with others • Trust either ways Hidden Dark Area / Unknown • Opportunities meeting my talent Area How will others see me? • Closed • Not approachable • Poor Listener • Not to be depended on……..
- 26. INTERVIEWER Blind Open Arena Spot Impact of this window on Me Low Dark • Communication with others Area / Hidden Area • Trust either ways Unkno wn • Self exploiter How will others see me? • Seen as dominant • Not approachable • Poor Listener • Unreliable • Irritating
- 27. BULL IN CHINASHOP Impact of this window on Me Low Open Blind Spot Arena • Communication with others • Unsecured • In efficient Hidde n Dark Area / Unknown Area How will others see me? • Insensitive • Poor Listener • Over confident • Evasive
- 28. PUBLIC Impact of this window on Me High Blind Open Arena • Communication with others Spot • Trust either ways • Good cooperation Dark • Conflict free Area / Hidden Area Unkn own • Balanced Personality How will others see me? • Reliable & Trustworthy • Highly approachable • Good Listener • Effective team member
- 29. The Public Pane •Larger size of “Open Arena” pane is the recommended one • What are the ways to expand the size of the Open arena - Sharing Information - Seeking Feedback
- 30. Key points inseeking feedback • Keep open mind • Take notes of the discussion • Be an active listener • Commit to change • Do not defend / Argue • Follow up on notes • Seek clarification • Courtesy
- 31. TIPS TO DEVELOPGOOD INTERPERSONAL SKILLS • SMILE • BE APPRECIATIVE • PAY ATTENTION TO OTHERS • PRACTICE ACTIVE LISTENING • BRING PEOPLE TOGETHER
- 32. TIPS TO DEVELOPGOOD INTERPERSONAL SKILLS • RESOLVE CONFLICTS AMICABLY • COMMUNICATE CLEARLY • HAVE A SENSE OF HUMOUR • SEE IT FROM THEIR SIDE –EMPATHY • DON’T COMPLAIN