SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
This content is regarding body mind relationship which is part of nursing students syllabus. This topic will be useful for those who are studying psychology and other medical science subjects.
This content is regarding body mind relationship which is part of nursing students syllabus. This topic will be useful for those who are studying psychology and other medical science subjects.
This presentation is prepared according to the syllabus of Basic BSc nursing students given by INC. for the better learning and knowledge please refer the books.
“Patient Education is an individualized, systematic, structured process to assess and impart knowledge or develop a skill in order to effect a change in behavior. The goal is to increase comprehension and participation in the self-management of health care needs.”
This PPT is for the all the nursing staff and student working at clinical sided to control infection, maintain aseptic technique while doing procedure and compulsory use the PPE.
This PPT contains topic Learning from Unit 3 Cognitive Process of the subject Psychology for F.Y.B.SC.Nursing.
Learning, as a cognitive process, involves acquiring knowledge, skills, understanding, and behaviors through experience, study, practice, or teaching. It's a fundamental aspect of human cognition, enabling individuals to adapt, solve problems, make decisions, and improve their performance in various domains of life. Cognitive processes play a critical role in how we perceive, encode, store, and retrieve information during the learning process.
Nature of Frustration, Distinguish between Motivated and Frustrated Behavior, Symptoms of Frustration, Sources/ Causes of Frustration, Eliminating of Frustration.
This presentation is prepared according to the syllabus of Basic BSc nursing students given by INC. for the better learning and knowledge please refer the books.
“Patient Education is an individualized, systematic, structured process to assess and impart knowledge or develop a skill in order to effect a change in behavior. The goal is to increase comprehension and participation in the self-management of health care needs.”
This PPT is for the all the nursing staff and student working at clinical sided to control infection, maintain aseptic technique while doing procedure and compulsory use the PPE.
This PPT contains topic Learning from Unit 3 Cognitive Process of the subject Psychology for F.Y.B.SC.Nursing.
Learning, as a cognitive process, involves acquiring knowledge, skills, understanding, and behaviors through experience, study, practice, or teaching. It's a fundamental aspect of human cognition, enabling individuals to adapt, solve problems, make decisions, and improve their performance in various domains of life. Cognitive processes play a critical role in how we perceive, encode, store, and retrieve information during the learning process.
Nature of Frustration, Distinguish between Motivated and Frustrated Behavior, Symptoms of Frustration, Sources/ Causes of Frustration, Eliminating of Frustration.
An inspiring presentation by Yogachemmal Meena Ramanathan, Cordinator-cum-Yoga therapist CYTER on "Positive Self-Empowerment for the Youth" that was given for faculty and staff members of Avvaiyar College of Engineering and Technology, Thiruvandaiyar near Pondicherry.
وَفقًا "لمنكلر" و"ولسترين" (1997) ظهر مفهومُ التمكين لأول مرة عام 1950م في العديد من الكتابات، وفي تلك الفترة بدأ تنظيمُ العمل الاجتماعي؛ حيث كان التركيز على معالَجة اختلالِ موازين القوى.
- وفي الفترة بين 1960 و1970م تعمَّق مفهوم التمكين، وأصبح له جذورٌ في العمل الاجتماعي وأكثر تأثيرًا؛ وكان ذلك بسبب ظهور حركات الحقوق المدنيَّة وحركات المرأة وحقوق المعاقين وغيرها من الحركات المرتكِزة على المجتمع.
-وخلال فترة الثمانينيات (1980م) ظهر مفهوم التمكين في كتابات عِلم النفس على أنه "عملية تشارُكيَّة من خلالها يتحكَّم الأفراد في حياتهم وبيئتهم".
The Self-Empowerment Pledge includes seven simple promises that will change your life; this presentation shows you how to make those promises a part of your life.
PCV2013 The Leadership Role for Product ManagersDerek Pettingale
This session will review leadership dynamics and the cross-functional leadership required to propel your product to a greater level of success. Includes Additional Slides on: Leadership Qualities, Organizational Culture Grid, Matrix of Requirements for Effective Change, Team Work Values and Manifesto.
Is Agile getting in your way, got you confused? Requirements vs. User Stories, Product Managers vs. Product Owners, MRDs vs Backlogs, Epics, Goals, Themes, all a mystery to you? How does Product Management's role change and how do we continue to be the "President of the product" as development moves to Agile or Scrum? Why are Product Managers so confused?
PMG Oct 2011 Patents and intellectual property 101 for product managers finalDerek Pettingale
Recent sales of patent portfolios for billions of dollars are leading executives to revisit potential dormant value. With visible portfolio valuations such as Nortel and Motorola IP making headline news, the value of Intellectual Property has never been higher than in today's economy. As a result, Product Managers are now being challenged with understanding basic patent protection, strategy and valuation.
Making The Business Case For Online Employee TrainingBizLibrary
Whether you’re doing traditional employee training or have yet to jump into the world of employee training, the fact remains… something is holding you back from investing in online training in the first place.
Maybe you see online training as too expensive, too difficult to implement, too complicated, too difficult to measure… we get it, it looks like a big mountain to climb. But with the pace of change in the modern workplace accelerating faster than ever and the need to maintain a competitive advantage becoming a major factor in whether or not a business fails or succeeds, online employee training has never been more important.
Join us as CEO of BizLibrary, Dean Pichee, outlines why you should invest money in training in the first place and discusses how much to invest, how to determine ROI on what you invest, tips and tricks for getting the most out of your online training program and techniques for getting budget approval from leadership.
In this webinar, you'll learn:
Why you should invest money into an online training program and what the expected ROI should be
Find out how much you should be investing in training
How to get the max ROI out of your training investment
How to present training to your C-Level and get budget approval
Career Development is the lifelong process of managing learning, work, leisure, and transitions in order to move toward a personally determined and evolving preferred future. Career development is the series of activities or the on-going/lifelong process of developing one's career. It usually refers to managing one's career in an intra-organizational or inter-organizational scenario.
Are you wanting to feel more fulfilled and purposeful in your career and your life, but are feeling stuck and unsure of how to get there? Use these 5 steps to start discovering your passions and living with purpose!
Do you learn from all your experiences both your successes and your mistakes? Explore what stops you from learning and how to make sure you learn from your day to day experiences.
Organic Communication - De-Escalating ConflictLee K. Broekman
Discover motives in and building blocks of conflict. What is the cost of conflict. How to have constructive conversations about conflict. Explore types of triggers. Models to overcome.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Ssw training proposal on business communication and effective presentation sk...Soft Skills World
Course Objectives
To enable you develop Professional Business Communication and Effective Presentation skills
Through:
Designing the Presentation to deliver the Key Objective/s of the effective Presentation
Understanding the need for Preparation and Planning prior to effective Presenting
The ability to provide structure and flexibility to the design to suit situational dynamics
Understanding and leveraging Non Verbal ( Body Language ) communication
The use of Language and Voice Skills to deliver powerful and effective presentations
The appropriate use of technology and tools while presenting
The ability to Analyze and Manage the Audience with Confidence
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
4. ONE MINUTE FOR MYSELF
A small
Investment
for a BIG reward
5. WHY ONE MINUTE FOR
MYSELF?
1 TO BE HAPPY
2.TO BE MORE PRODUCTIVE
3.TO TAKE CONTROL OF LIFE
4. TO CONTRIBUTE TO GROWTH
6. BEFORE I TAKE
GOOD CARE OF
ANYTHING OR
ANYONE,
I MUST FIRST TAKE
GOOD CARE OF
MY SELF
7. Why ‘MYSELF’ is
important ? • If not me who else can
take care of ME as I can ?
• Our selves are as different
as our fingerprints
• We are each unique and
special
8. Now look at your watch; then sit
in silence with eyes closed.
Then open your eyes the
moment you feel one minute
is over & check the timing?
What did you find ?
One minute is longer than you
thought
9. In one quiet minute
with yourself,
you can first become
aware of what you are
doing & then choose
to see
a better way
13. Taking Feedback
Whenever you begin to criticize
something about you,
Take one minute to stop, look, and
ask yourself,
“Is there a better way to take
care of myself right now?”
14. Once you stop criticizing
yourself…
you stop criticizing
others
16. Then
A
WON minute
becomes your
OWN minute
NOW here, sure
17. Development of our “Self-Image”
• Early emotional experiences influence our concept of “Who I
am”
• Because we are influenced by all of our experiences, self-
image is not a singular concept but rather an array of
understanding.
34. Let’s Set our Goal
GOAL
Name:
Date:
The following goals are the focus for the next _____ months:
Educational/Professional Action plans
Developmental goals
Personal goals Action plans
35. The boat making competition
A4 sheet (one sheet) Minus 100 points
Accepted Boat (one boat) Plus 100 points
Rejected Boat (one boat) Minus 50 points
A4 sheet after starting Minus 200 points
Wastage / left over (for every ¼ Minus 100 points
A 4 sheet )
Penalty for promise not maintained = X Factor
Calculation of X factor = (4 * no. of sheets taken ) – (no. of boats actually made)
Cost of X Factor = Minus X * 100 points
52. Self-Discipline
A lesson from RAILS
The ‘rails’ that discipline the
‘train 'gives the train a very
meaning, significance and value
Once off the track it is no more a
train, just a heap of metal.
Self Discipline is the ability to
bring one’s emotion, thoughts,
words and actions in accordance
with one’s goals and values.
Discipline is self mastery. It
involves both-actions to be
cultivated and those to be
avoided
54. Being Assertive
What is Assertiveness?
Assertiveness is based on a philosophy of
personal responsibility and an awareness of
ones rights & duties
55. Self Esteem – the key to assertiveness
Your self esteem is the evaluation that you make & hold about
yourself
It is a judgment of your worth as a person
It is based upon the extent you believe yourself to be
competent, significant, likeable & successful person
Evidence shows that both aggressive & submissive behaviours
spring from low self esteem
56. I am Assertive
• I am excited about new situations
• I believe what others say about me is their opinion - not my worth
• I approve of myself & I think and choose for myself
• My needs & desires are important enough to make them happen
• I am free to express my feelings and thoughts
• I do not measure my worth by comparisons with others
• I accept my mistakes as useful lessons
• I give myself credit for my sincere efforts aimed at success ,
whether they succeed or not
57. Why all people do not behave assertively
– Confusing assertion with aggression
– Fear of unpleasant consequences from assertion
– Evaluating non- assertion with politeness
– Confusing non- assertion with helpfulness
– Perceiving situations or other people as threatening
– Believing that aggression is the only way to get results
– Failing to think rationally about one self
– Failing to accept your assertive rights
– Failing to accept your corresponding duties
58. THREE STEPS TO ASSERTIVENESS
Step 1 : Actively listen to what is being said & show that you
both hear & understand him / her
Step 2 : Say what you THINK or FEEL
Step 3: Say WHAT YOU WANT TO HAPPEN and work
towards a solution
Note : Connect step 1 & 2 with a however, Not a BUT
58
59. Personal Effectiveness
• Key assertive behaviours
– Active listening
– Appropriate body language
• Straight posture, Head firm not rigid
• Regular eye contact
• Well modulated voice
• Facial expressions fit the words
• Open hands
– Use of “I” statements
– Stay assertive & move towards a workable solution
59
60. Assertive Role Play 1
You are meeting a senior manager in another department with
prior appointment to collect some important information you
need to complete a task given by your boss.
The senior manager had kept you waiting for 15 minutes
before meeting you. Even now he is busy doing his work on his
computer and does not pay attention to you.
How will you handle the situation?
61. Assertive Role Play 2
A senior colleague of yours comes to you when you are
extremely busy. You have a deadline to meet. The senior
colleague wants you to do dig out some information immediately
which will take atleast 15 minutes.
You do not have 15 minutes to spare right now.
How will you ideally handle the situation?
62. Assertive Role Play 3
You are attending a regular weekly meeting which your boss
chairs. Your boss is the sort of person who expects immediate
detailed answers to questions. You have also noticed that some
of your colleagues behave like yes men. Sometimes, this means
giving immediate answer which they know are not completely
correct. Your boss asks you a couple of questions, for which you
have answers. He asks a question on an unrelated subject .
How will you handle the situation?
63. Assertive Role Play 4
A colleague in a different department is criticizing the service you
are providing to her. She depends on you for some information she
has to collate into a monthly report. In the last month you were
late in sending her the information because you receive your data
late.
She is aware of this, but still blames you for the problem. You
remain calm, even though you think the criticism is unjust, but
more you defend your position the more agitated she becomes.
She remarks that the situation is intolerable and she is going to
complain to senior management about it.
How will you handle the situation?