1. Elizabeth
Hull
2951
Queens
Ct,
Norcross,
GA
30071
Phone:
(770)
366-‐4711
E-‐mail:
lizhull91@gmail.com
_________________________________________________________Professional
Summary_____________________________________________________
Dynamic
Front
Desk
Agent
with
strong
interpersonal
skills,
who
is
highly
successful
at
juggling
multiple
priorities.
Background
in
customer
service
and
accustomed
to
managing
difficult
client
situations,
while
delivering
superb
service
with
a
smile.
____________________________________________________________________Skills_______________________________________________________
Reservations
and
booking
system
experience
Exceptional
communication
skills
Adaptability
and
responsiveness
MS
Windows
proficient
Courteous
and
helpful
Strong
client
relations
Service-‐oriented
Proficient
in
cash
management
___________________________________________________________Work
Experience___________________________________________________________
Cafe
Server
Barnes
and
Noble
11/2015
to
Present
Ø Made
and
served
café
beverages
with
speed,
quality
and
consistency.
Ø Memorized
recipes
for
specialty
coffee
beverages
and
seasonal
offerings.
Ø Maintained
and
operated
espresso
machines,
blenders,
commercial
coffee
brewers,
coffee
pots
and
other
equipment.
Ø Prioritized
drink
requests
while
managing
interruptions.
Ø Cleaned
counters,
machines,
utensils
and
seating
areas
daily.
Ø Engendered
customer
loyalty
by
remembering
personal
preferences
and
allergy
information.
Client
Services
Representative
Gym
HQ
11/2014
to
09/2015
Ø Effectively
managed
a
high-‐volume
of
inbound
and
outbound
customer
calls.
Ø Defused
volatile
customer
situations
calmly
and
courteously.
Ø Managed
customer
calls
effectively
and
efficiently
in
a
complex,
fast-‐paced
and
challenging
call
center
environment.
Ø Identified
chronic
customer
issues
by
creating
and
maintaining
customer
complaint
log.
Ø Referred
unresolved
customer
grievances
to
designated
departments
for
further
investigation.
Ø Improved
call
center
functionality
and
service
capacity
by
resolving
customer
complaints
efficiently
and
quickly.
Call
Center
Representative
Medieval
Times
05/2014
to
07/2014
Ø Answered
incoming
calls
by
addressing
customer
inquiries,
solving
problems
and
providing
new
product
information.
Ø Answered
product
questions
with
up-‐to-‐date
knowledge
of
sales
and
store
promotions.
Ø Assisted
customers
with
food
selection,
inquiries
and
order
customization
requests.
Ø Developed
reputation
as
an
efficient
service
provider
with
high
levels
of
accuracy.
Ø Investigated
and
resolved
customer
inquiries
and
complaints
in
a
timely
and
empathetic
manner.
Guest
Services
Agent
DoubleTree
by
Hilton
09/2012
to
03/2014
Ø Greeted
and
registered
guests
and
issued
keys.
Ø Delivered
messages,
mail
and
packages
left
for
guests
and
hotel
facilities
in
a
timely
manner.
Ø Resolved
service-‐related
problems
in
a
timely
manner.
Ø Verified
that
personal
and
payment
information
on
guest
accounts
was
accurate
and
complete.
Ø Made
and
confirmed
reservations.
Ø Posted
charges
for
rooms,
food,
liquor,
or
telephone
calls,
to
ledgers
manually
or
by
using
computers.
Ø Computed
bills,
collected
payments
and
made
change
for
guests.
Ø Recommended
top
dining
and
entertainment
options
for
guests
in
the
Columbus
area.
Student
Assistant
Columbus
State
University
03/2011
to
11/2011
Ø Answered
and
managed
incoming
and
outgoing
calls
while
recording
accurate
messages.
Ø Properly
distributed
incoming
mail
for
staff
and
residents.
Ø Greeted
numerous
visitors,
including
residents,
prospective
students,
and
their
families.
Floor
Staff
Regal
Entertainment
Group
05/2007
to
12/2010
Ø Consistently
provided
professional,
friendly
and
engaging
service.
Ø Followed
all
safety
and
sanitation
policies
when
handling
food
and
beverage
to
uphold
proper
health
standards.
Ø Trained
new
cashiers
on
procedures,
customer
service
and
sales
techniques.
Ø Assisted
customers
in
selecting
movies
based
on
their
interests
and
time
restraints.
