1. Christopher Rupe
Cell Phone: 704-942-4281
Email: CRupe1104@yahoo.com
Experience___________________________________________________________________________
_
American Honda Finance
Contract Early Collections Account Manager 2016- Present
• Responsible for assisting customers in getting past due accounts up to date
• Provide affable customer service by addressing customer concerns, providing solutions to solve
customer delinquency, and answering general questions in regards to the status of the loan
• Trains new hires in the policies, procedures, and strategies of collecting payments and preventing
future lapses in payment
• Consistently follows up with customers who require further assistance, and occasionally advocating
on their behalf
PetSmart
Senior Pet Care Associate 2012 – 2016
· Shift supervisor responsible for coordinating daily tasks
· Responsible for managing retail department and providing side by side training for new
employees.
· Followed loss prevention procedures and maintain accurate inventory
· Offered exceptional customer support, leading to a high degree of client satisfaction due to the
ability to answer all customer inquiries and provide guidance while building positive, long-term
client relationships
· Consistently met objectives by leveraging product knowledge, strong interpersonal skills, and
strategy development capabilities
Capstone Consultants
Account Manager 2011 – 2012
· Responsible for Sales and management of client accounts
· Products sold were AT&T U-Verse (phone, TV, internet) for residential accounts
· Communicates effectively with clients and colleagues, ensuring the accurate identification of
client needs and expectations
· Consistently meets objectives by leveraging product knowledge, strong interpersonal skills, and
strategy development capabilities
Charlotte’s Premiere Health
Clinic Receptionist 2008 - 2011
· Responsible for providing fast and congenial assistance to patients in a small medical clinic
· Duties included answering questions, making appointments, addressing patient concerns, taking
payments, entering medical charges, and settling accounts
· Wrote marketing copy, including articles for local publications and website content, to increase
brand awareness, encouraging new patients to schedule appointments

2. Related Skills
_________________________________________________________________________
Adobe Suite
· Customer Service
· Client Relationship Development
· Public Speaking
· Marketing
· Business Writing
· Interpersonal & Communication Skills
· Microsoft Office Suite
Education____________________________________________________________________________
_
East Carolina University | Greenville, NC | May 2011
Bachelor of Science in Communications Concentration: Public Relations
Minor: Art and Design