1. CHERYL O’NEIL
199 Elm Street, Blackstone, MA 01504
(508) 298-2372 chero622@yahoo.com
OBJECTIVE: To adapt and evolve my experience within the customer service industry where my abilities
will be beneficial to the employer and customer.
PROFESSIONAL EXPERIENCE
SODEXHO, Franklin, MA February 2014 - Present
Barista/Deli Prep
 Greet all students, staff, faculty and visitors with fast, friendly and personalized service
 Accurately ring sales orders into cash register
 Proficiently prepare blended, cold and hot drinks provided by the store
 Sell and serve baked goods and miscellaneous food items to customers
 Restock shelves when necessary
 Routinely clean bar area and floor
 Set up for full deli prep in college cafeteria
 Make sandwiches, panini’s and wraps to order
 Work at on campus events as needed
BANK OF NEW YORK, Norwood, MA January 2011 – March 2011
Banking Assistant
 Responsible for servicing 529 College Advantage Funds as well as Black Rock Mutual Fund
 Took inbound calls from mutual fund holders and screened for security purposes before engaging in conversation
 Worked with clients on the process of withdrawing money from funds to help pay college tuition
OWENS & MINOR, Franklin, MA September 2007 – November 2010
Accounts Receivable Coordinator
 Managed hospital financial accounts in New England
 Researched for electronic check payments from a secured lock box from Bank of America
 Covered the front desk for incoming calls and also greeted customers
 Called clients daily to manage their payment arrangements and suggested ways to increase lines of credit

2. CVS CORPORATION, Woonsocket, RI August 2004 – January 2006
 Worked in fast paced call center and answered store support line for CVS stores in the United States
 Trained new customer service representatives on proper protocol
 Handled inbound calls from CVS store managers and pharmacists regarding troubles with various issues
 Performed troubleshooting and set up work orders as needed for vendors to go to CVS locations
 Followed up with locations to ensure work was completed and store managers were satisfied
COLGATE PHARMACEUTICAL, Canton, MA January 2001 – August 2004
Customer Service Representative
 Worked in fast paced call center
 Supported dental offices throughout North America
 Educated dental office on Colgate’s oral pharmaceutics product
 Researched shipments, delivery schedules and resolved account data
 Expanded sales due to strong product knowledge
BOSE CORPORATION, Framingham, MA September 1998 – November 2000
Customer Service Representative
 Received inbound calls for Direct Marketing group
 Researched customer shipments to be received in a timely manner
 Took credit card payments over the phone
 Reported fraudulent clients
EDUCATION
Johnson & Wales University, Providence, RI
Associates in Culinary Arts
Dean’s List Spring 1996
SKILLS
Effective communication skills, Customer focused, Results driven, Problem Solving, Microsoft office, Sap
*REFERENCES AVAILABLE UPON REQUEST*