1. Brittany Rivard
239 Valley Street Apt: 2
Woonsocket, RI 02895
Cellular 401-744-2280
brittanyrivard@aol.com
Career Objective
Seeking a pleasant work environment, for both customers and co-workers, in which I can
demonstrate my skills, develop new techniques, and work as part of a team of qualified individuals to
meet common goals.
Skills
 Customer Service: including problem solving, friendly service, and customer needs.
 Communication: being able to receive as well as give orders, working together as a team and
maintaining a comfortable work environment.
 Management: controlling the money (draws and the safe) as well as the employees and checking
to make sure the customers are happy and satisfied.
 Inventory: stocking, ordering, cataloging, etc.
• Multi-tasking: being able to take phone calls and answer emails in-between calls.
Experience
Collette, Pawtucket, R.I.
Customer Care Agent, 2014- Present
As a customer care agent, I answer all questions that travel agents and guests have about their
reservations.
• I work mostly on my own, but we always have someone available as well as our colleagues there
to help.
• Improved the company by making sure the guests and travel agents are satisfied with the
answers they have received on their reservations.
• Also work on emails and responding to the guests and travel agents in a timely manner when
assigned to our concierge inbox.
Bank of America, Lincoln, R.I.
Call Center Representative, 2013 - 2014
As the call center representative I answer questions for customers about their checking, savings,
credit cards and also some certificate of deposits questions.
• I worked mostly on my own, but always am able to ask my teammates questions if I needed to.
• Improved the company by making sure my customers were satisfied with their accounts and that
they fit them correctly before getting off the phone with them.

2. • Helped train some of the new employees by having them listen to me on the phone with the
customers, therefore showing them how to handle the customers (including the difficult calls).
Dunkin Donuts, Cumberland, R.I.
Assistant Manager, 2008 - 2014
As the assistant manager in my work place, I am responsible for maintaining speed of service,
delegating responsibilities to co-workers, and handling various types of customer complaints
or problems. Also, in charge of bank deposits, payroll, and adjusting or correcting the safe.
  Worked as part of a well-functioning team, often took the lead in order to navigate through
the morning and afternoon rushes.
 Improved the overall experience on both sides of the counter.
 Trained new employees to bring them up to company standards.
Gap Kids and Baby Outlet, Wrentham, Mass.
Stock/ Cash Rep., 2011 - 2012
Worked the cash register and kept the money balanced. In the stock room, we organized all the
clothes into sections, marked down all the inventory as well as arranged the product by price to
confirm that certain items were censored correctly.
 by assigning jobs to everyone, we could meet our store goals and advance past our competitors.
 worked with the customers to aid their needs, making their visits comfortable and satisfactory.
 balanced the drawers with a set amount of money and made cash drops when necessary.
Education
H.S. Diploma, [ Major ], 2009
Woonsocket High School, Woonsocket, R.I.
Community College or Rhode Island, Lincoln, R.I.
Degree Program: Accounting (A.S. Fall 2014) – some college and no degree
References
Jenny- Claire Belisle Gillette Stadium 401-263-5540
Deborah Lavoie Returns and New Inventory at NC3 401-365-9701
Steven Williams Picker at Americold 401-572-2878