Alexis Loza is seeking a career that utilizes her customer service, organizational, and interpersonal skills. She has experience in retail, food service, and clerical roles. Currently, she is studying computer network systems at ITT Technical Institute and gaining knowledge in cyber security and basic software/hardware. Her education and skills include cash handling, detail orientation, multi-tasking, proficiency in Microsoft Office, bilingualism, goal orientation, and teamwork.

1. Alexis Loza
3592 Forestdale Avenue
Woodbridge VA 22193
(703)-670-9830 -home
(571)-234-3617 -Cellphone
Alexda1989@hotmail.com
Summary
Dedicated customer service professional, experienced in helping customer satisfaction and
utilizing my other skills in the workforce. My other skills include organization, interpersonal,
multitasking, communication and office skills. I’m in the process of gaining more knowledge on
cyber security and basic software/hardware for future opportunities.
Skills
 Cash handling accuracy
 Detail-oriented
 Excellent multi-tasker
 Proficient in MS Office
 Bilingual Spanish and English
 Goal-oriented
 Basic clerical knowledge
 Dedicated team player
Education
2013 – Present ITT Technical Institute Springfield, VA
Associate of Science Degree: – Computer Network Systems
Anticipated Graduation Date: June 2015
Work Experience
Armetta’s Server, serves patrons by providing information to help food and beverage
Selections; presenting ordered choices; maintaining dining ambiance. Also answering
telephones. (2016)
Dunkin Donuts Cashier, Jobdutiesincludedbutnotlimitedbalancingacashierregister,provide
friendly customerservice, maintainingacleanprofessional areaof work,andmake drinks,food,and
answeranyconcern or question customersmayhave. (2015)

2. 2008 –2010 Fairfax Sunrise Senior Living Fairfax, Activity Assistant
Coordinated the schedule, pull documentation of all related activities in database system.
Ensured that the resident’s documentation meets regulatory guidelines and completed in a timely
manner.
Attended to the unsatisfied customer solver their queries and complaints efficiently. Assisted the
activity coordinator with the daily activities.
2007 - 2008 Fairfax Sunrise Senior Living Fairfax Waiter
Take cook orders, served meals, set and cleared tables.
Operated monetary exchanges.
2006 - 2007 Docusal Customer Service
Assisted the manager in daily duties as assigning tasks, and schedules.
Responsible for accounting for all monthly payments credited to the account.
Reported all status change on the account.
Effectively communicate orally and in writing, maintained a well-organized database files.
2004 - 2006 JC Penny Outlet Customer Service/Cashier
Responsible for performing the proper cash register accounting for all items purchased at the
store. The transaction included making proper money change to the customers, accounting for all
proper sales of the customers, and logging proper reports of the all transaction at the store.
Provided customer service at cash register and scanning stations for hundreds of customers daily
Assisted customers in handling returns and exchange.
Greeted patrons at door and assisted in retrieving their items, answered any questions regarding
return policy and excellent money handling skills
2003 Longdon Elementary School Leadership Coordinator
Tutored and mentored 2nd and 3rd graders.
Prepared weekly lesson plans to help students and taught essential aspects of writing, reading,
and math.
Assisted students and helped raise grades and progress.
2000-2002 Galpin Ford File Clerk
Attended to the customer's needs and introduced comments to the client’s database.
Greeted dozens of customers daily over the phone answered questions regarding the status on
their car repairs
Assisted with all others office administrative duties