1. Alec Garcia
664 Day Ave, Ridgefield NJ 07657
Phone: (551) 486-4012 | knickg2@gmail.com
Customer Service Representative
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
● Dynamic customer service professional experienced in both call-center and retail store settings.
● Excel in listening to customer needs, articulating product benefits and creating solutions that
provide value to the customer.
● Build and maintain enduring customer relationships to boost sales and generate repeat business.
Experience
Shopjeen.com New York, NY
Customer Support Team Leader, 10/2013 to Present
● Managed Customer Service Team to ensure quality customer care, and efficiency.
● Trained new employees in using systems such as: Shopify, UserVoice, ZenDesk, SalesForce,
and Mercedes Distribution
● Developed new strategies to deal with arising customer issues, both new and old.
● In charge of checking for Fraudulent Orders, and with resolving refunds and chargebacks from
PayPal and major banks.
OpenSky.com New York, NY
Customer Support Representative, 4/2013 to 8/2013
● Managed a high-volume workload within a deadline-driven environment. Resolved an average of
300 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy, volume).
● Responsible for maintaining correspondence between customers and merchants and ensuring
satisfaction for both parties in a timely manner.
● Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Banana Republic, Paramus, NJ (National retail brand)
Customer Service Representative, 9/2012 to 3/2013
● Respond to merchandise inquiries, providing quality service to customers and associates
● Listen attentively to customer needs to ensure a positive experience.
● Excelled within a retail-oriented company, demonstrating a talent for communicating effectively
with customers from diverse backgrounds.
Hotels.com
Customer Service Representative, 1/2011 to 9/2012
● Ensured customers were satisfied with every part of the booking experience, from initial greeting
through reservation completion.
● Recommended solutions within customer budgets and proactively followed up with all inquiries.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems
on the first call and avoid escalation of issues