Updated resume

1. ASHLEY CLAYBORN
1052 Opal Dr. DeSoto, Texas 75115 (C) (214)668-1246 (E) aclayborn13@yahoo.com
Professional Summary
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Forward-thinking recent graduate highly effective at adapting to evolving market plans and the needs
associated with company expansion. Hospitality professional who achieved great success in increasing
customer service scores with each employer. Possess transferable skills.
Education
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Bachelor of Science: Hospitality Management
Magnum Cum Laude
University of North Texas -Denton, Texas
- GPA: 3.6
- Coursework in Travel and Tourism, Food and Beverage Operations, Accounting and Finance,
Human Resources and Organizational Behavior
- Involved with many big community service projects inside and outside of the university
Skills
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- Organizational Skills - Project Management - Communication Skills
- Self Motivated - MS Office Proficient - Administration Skills
- Detailed Oriented - Recruitment - Training
- Interpersonal Skills - Leadership Skills - Branding/Marketing
Work History
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Front Desk Agent 03/2015 to current
Omni Dallas Hotel-Dallas, TX
-Coordinated with Loyalty Ambassador to increase the number of “select guests” in the Omni brand
-Increased guest satisfaction for front desk experience by 30%; mentioned in survey several times by
name
-Awarded 4 times in a 3 month period for implementing sales strategies through loyalty program initiative
-Helped aid in medallia scores for Omni Dallas by delivering 5 star customer service
-Cross-trained in Ideal Services which deals with heavy guests and future guests’ calls regarding errors
and questions about their reservations.
Sales Associate 05/2014 to 03/2015
Omni Dallas Hotel-Dallas, TX
-Increased sales by about 20% by developing new merchandising strategy, upselling, and gaining
relationships with guest
-Reduced profit loss in a 3 month period due to implementing and leading inventory practices
-Supervisory role in the absence of manager
-Trained new and current employees which resulted in increase guest satisfaction by 40%; helped in
writing of new hire training manual

2. ASHLEY CLAYBORN
1052 Opal Dr. DeSoto, Texas 75115 (C) (214)668-1246 (E) aclayborn13@yahoo.com
-Became brand ambassador for Bobby Schandra because of my sales strategy and increased sales
Customer Solutions Professional (temp.) 11/2013 to 03/2014
Real Time Resolutions-Dallas, TX
-Effectively used communications skills to help customers bring their accounts current and/or settle the
accounts. These solutions include modifications, payment plans and forebearance agreements
- Reviewed all ongoing work out plans with customers, evaluating their needs and issues, and advising
them appropriately
- Analyzed credit reports, loan histories, financial records and property values, and making
recommendations to managers
- Responsible for complying with federal, state and local regulations pertaining to real estate collections,
foreclosure and bankruptcy practices
Food & Beverage Intern 06/2013 to 08/2013
Hyatt Regency Dallas -Dallas, TX
- Increased guest satisfaction scores by 50% by continually providing customer service and creating an
"experience" for the guests
- Shadowed employees to determine an accurate description of the duties and skills required for each
position
- Effectively used communication skills by understanding client needs
- Cross trained in 4 different positions in the hotel to be the ideal employee where ever needed
- Gained 10% visibility by new and returning guests to generate business leads by implementing
marketing plan
Affiliation
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Vice President, National Society for Minorities in Hospitality
Vice President, Zeta Phi Beta Sorority, Incorporated
Member, Eta Sigma Delta Hospitality Honors Society
Member, Order of Omega Greek Honors Society
Member, National Society of Collegiate Scholars
Member, Alpha Lambda Delta Honors Society