1. Starlene Clarke
21 Farnsworth Drive, North York, Ontario M9N 2Z5
Phone 647-629-0272 Email starleneclarke@hotmail.com
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Profile
An energetic professional with a proven track record of success in both leadership and customer service
who is seeking to be an integral member of a dynamic team that encourages professional growth.
Work History
Wendel Clark’s/Loft Vaughan, On Dec 2014 – May 2015
Supervisor
• Handled customer’s complaints, telephone inquiries and took prompt corrective action as necessary
• Completed day to day operations (balanced tills, locked safes and other administrative duties)
• Kept daily files up to-date using Excel spreadsheet and MS Word.
• Provided quality customer service to individuals with various needs or challenges to ensure
exceptional dining experience
• Provided one-on-one training for new hires
• Maintained and updated store inventory (daily and weekly)
Touro Brazilian Steakhouse Richmond Hill, On Sept 2014- Nov 2014
Manager
• Effectively ran both front and back of the restaurant and lead all shifts
• Assisted in the development and implementation of current and new procedures
• Ensured staff were executing jobs responsibilities up to Touro’s standards
• Assisted with staff scheduling (Covered shifts when needed)
• Responsible for completing incident reports
• Responsible for all closing duties / restaurant cleanliness
Dave and Buster’s Vaughan, ON May 2006 - May 2009
Shift Leader/Server Sept 2013- 2014
• Responsible for delivering an unparalleled guest experience to customers through the best
combination of food, drinks and games in an ideal environment for celebrating all out fun
• Took prompt corrective action when dealing with challenging situations
• Responsible for handling monetary and electronic financial transactions
• Provided a high level of customer service to guests
• Maintained composure in a very fast paced work environment
2. Real Invites Toronto, On 2012- Present
Marketing Coordinator
• Helped to create content for social media profiles and business websites
• Responsible for handling client’s collection of photos, narrative and necessary marketing tools for
final video/invite
• Provided input on key digital media initiatives as assigned, including: feedback on video, multi-
media, and other digital media
• Worked closely with manager to develop a strategy and measurable timelines with clients on
various digital media projects
Robert Half International – Office Team Toronto, ON 2009 - June 2012
Staffing Manager
• Recruited candidates through various methods for potential and existing client staffing needs
• Screened and interviewed candidates to ensure client needs were met
• Administered pre-screening testing to potential candidates
• Actively source prospective clients and set up meetings for professional services presentation
• Discussed and negotiated wages, working conditions, and employment opportunities with
prospective candidates and clients
• Responsible for training new team members
CIBC – Call Centre Toronto, ON 2003 - June 2006
Customer Service Manager
• Responded to inbound client calls and provide accurate information to existing and potential clients
• Responded and resolved customer concerns effectively and efficiently
• Offered a full range of credit card products and services
• Managed and maintained client files, and handled other confidential matters
• Consistently met department targets by nurturing and maintaining client relationships and
identifying customer needs
• Handled disgruntled callers in a very professional manner
Education
York University Toronto, ON 2002 - 2004
Bachelor of Arts – Psychology (In progress)
Weston Collegiate Institute Toronto, ON 1996 - 2000
High School Diploma
Volunteer Participation and Experience
Weston Park Baptist Church Toronto, ON 2006 - Present
Event Coordinator
Blacksmith Public School Toronto, ON 2001 - 2002
Children's Program Assistant
Jane/Finch Community and Family Centre Toronto. ON 1998 – 2002
Office Assistant
