1. TOSHA JACKSON
4 4 2 5 6 C A R O L S I D E A V E , L A N C A S T E R C A 9 3 5 3 5
J A C K S O N T O S H A 1 9 @ Y A H O O . C O M ( 6 6 1 ) 9 1 7 - 4 5 2 5
OBJECTIVE
Obtain a position that will allow me to utilize my current experience and enhance my knowledge and
skills.
Offering exceptional customer service including; clerical, home care providence, retail, food service
industry, along with cash handling and sales experience. Provide strong organizational skill, good verbal
and written communication. Able to work well alone or in a group setting. Proficient in Microsoft Word,
Outlook, and PowerPoint. Eager to grow and develop professionally.
PROFESSIONAL EXPERIENCE
Behavioral Respite in Action
Direct Staff 04/2015-01/2016 Lancaster,CA
Respond to calls by families with special needs children/individuals.
Provide quality behavior interventions.
Actively engage with special needs consumer.
Performing daily activities while in the home while stimulating a fun and learning atmosphere.
Child Care Provider Lancaster,CA
Nanny- For Johnson Family 10/2012-02/2015
Long-time nanny for family with three children, ages from 3-14
Responsible for bathing, cooking, playing games, and academic assistance
Promote good behavior and maximize safety of family
Follow parent’s instructions, and prepare kids for bed
Chauffeured children to and from activities
Buffalo Cafe Palmdale, CA
Expediter/Hostess 9/2013- 1/2014
Ensured customers are welcomed with a smile and seated promptly
Made sure that there were complete place settings for each guest and that the table is clean
Worked directly with waitress/waiters,and chef to confirm orders are fulfilled with accuracy
Assisted with maintaining cleanliness of the facility
McDonalds Lancaster,CA
Cashier 5/2013-9/2013
Greeted customers entering the establishment
Maintained clean and orderly checkout area
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change
Received payments by cash,or credit card
Issued receipts, refunds and change due to customers
2. In Home Supportive Services Lancaster, CA
Receptionist12/2012-4/2013
Streamlined communications by responding to incoming calls and correspondence
Acted as the face and voice of the firm; greeting and directing visitors and guests
Maintained communal office spaces,including the reception area
Performed light administrative assignments as needed
K-Mart Lancaster, CA
Cashier 07/2012- 12/2012
Greeted customers as they entered the establishment
Trained to accept all forms of currency from gift cards,travelers checks, food stamps, cash,
check, processing coupons, and processed refunds
Able to efficiently meet and exceed all sales goals set by upper management
Resolved customer issues that may arise on the sales floor
Six Flags Magic Mountain Valencia, CA
Cashier 5/2011-6/2012
Responsible for providing excellent customer service
Efficiently and accurately completed sales and service transactions at the cash register
Informed customers of all available promotions
Handled customer escalations with strong problem resolution abilities
Wet Seal Palmdale, CA
Sales Associate 3/2011-6/2011
Proactively acknowledged, greeted and assisted customers in the store
Processed transactions in a time efficient manner
Served multiple customers, discovered their needs,and made recommendations to generate sales
Built and maintained internal and external customer satisfaction
Addressed loss prevention issues immediately
Law Office of Denise McLaughlin Lancaster,CA
Receptionist01/2008-9/2008
Answer phones, greet and help customers with queries and resolve basic concerns
Monitored office equipment such as computers, phone systems
and electronics and coordinated maintenance issues
File legal documents and maintain reports for attorney on a regular basis
Comprehensive understanding of building daily and weekly ledgers, mailing lists and labels
Maintained high level of confidentiality in a professional manner
3. EDUCATION
Lancaster High School –Graduate 2005-2009
University of Phoenix- Business Marketing 2012- 2013
Antelope Valley College- Liberal Arts/Behavioral Science 2010- 2015
Hope International University- Psychology 2016- present
REFERENCES
Available upon request