1. Melissa Myers
1470 S. Barlow Road Harrisville, Michigan 48740  (989) 916-5344  Myersmelissam007@gmail.com
_____________________________________________________________________________
Detailed oriented individual with excellent problem solving skills and who is able to adapt to a constantly changing
environment. Has previously demonstrated the ability to provide leadership with a performance driven outlook. A
very enthusiastic person with high integrity and a strong work ethic. Flexible and versatile – able to maintain a
sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural
differences. Thrive in deadline-driven environments.
Skills Summary _________________________________________________________________
 Computer Savvy
 Microsoft Office Suite
 Peachtree Accounting
Software
 Web Based Reporting Tools
 General Office Skills
 Customer Service
 Scheduling
 Accounts Payable
 Accounts Receivable
 Accounting/Bookkeeping
 Front-Office Operations
 Professional Presentations
 QuickBooks Proficient
 Email, Outlook, Etc.
Professional Experience __________________________________________________________
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
 Demonstrated the ability to complete tasks assigned by supervisor with confidence and efficiency.
 Has authored professional correspondence to customers and vendors.
 Helped organize Business Round Table and Small Business Meetings at Davenport University.
 Conducted small-group sessions for tutoring in the fields of Accounting, Finance, and Algebra.
 Communicated concepts to students in order for easier understanding.
 Has rapidly learned and mastered varied computer programs.
 Trained numerous agents to take phone calls for customer service for numerous state and federal projects.
CUSTOMER SERVICE/PROBLEM SOLVING
 Participate in front-office operations and provide impeccable customer service:
o Assisted Students with their needs.
o Scheduled appointments for Academic Advisors and Admissions Advisor.
o Recognized for excellent customer service and received the Ray Kroc award and scholarship for this
accomplishment.
o Handled a busy, multi-line phone system with efficiency.
o Graded CSR’s calls and coached accordingly to improve overall quality standards for the company
o Took supervisor calls when necessary to resolve issues for customers
ADMINISTRATIVE ASSISTANT/ACCOUNTS PAYABLE/PAYROLL
o Assistant to the General Manager and Assistant General Manager, completing a monthlynewsletter,
taking messages, filing, numerous projects and presentations.
o Minute taking and documenting the monthly Board of Directors meetins, compiling the packets for
the meetings.
o In charge of payroll using Gatekeeper Software and ClubSoft Software
o Accounts Payable for the entire club.
Employment History _____________________________________________________________
LOST LAKE WOODS CLUB – LINCOLN, MI
Administrative Assistant/Accounts Payable/Payroll, 04/2016 to Present
CRUSECOM/MI CALL CENTER – OSCODA, MI
Quality Assurance Agent, 02/2013-02/2014; 02/2015-10/2015
DAVENPORT UNIVERSITY – CARO, MI
Student Services Work-study; Allied Health Work-study, 07/2008 to 12/2009

2. Melissa Myers
Page 2
LIGHTHOUSE, INC. – CARO, MI
Rehabilitation Aide, 2000 to 2005
Education _____________________________________________________________________
DAVENPORT UNIVERSITY – CARO, MI
Bachelors of Business Administration; Accounting Information Management; In Process
Associate of Business Administration; Accounting, 2009 GPA: 3.68
Associate of Business Administration; Finance, 2009 GPA: 3.68