Nang Phouangphet is seeking a position that utilizes her existing skills in a high-growth company with advancement opportunities. She has excellent interpersonal and customer service skills developed over years of experience in roles such as a customer service representative, insurance agent, restaurant owner/manager, bank teller manager, and technical support team leader. Nang has a background in information systems and networking and is proficient in processing transactions accurately and solving problems efficiently.

1. 2545 Falcon Chase Court
Suwanee, GA. 30024
770-310-5995
nang411@gmail.com
NANG PHOUANGPHET
OBJECTIVE To secure a position where my existing skills can be utilized in a high growth company with
considerable advancement opportunity.
SKILLS &
ABILITIES
Excellent interpersonal skills, ability to work well with others in both supervisory and support
staff roles. Accustomed to working in a fast paced environment with the ability to think quickly
and efficiently defuse difficult situations. Excellent records of processing customer transactions
with no mistakes through patience, attention to detail and ability to follow procedures.
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE, HABASIT AMERICA.
Jan. 2014 - Current
Responsible for quoting, processing customer orders, handling and solving customer's inquiries.
Work with vendors and distributors in products selection that meet customer specifications.
Arrange freight for domestic and oversea shipment. Work with freight forwarder and courier for
both domestic and overseas shipments. Assist outside sales team in accounts setup, orders and
quotes.
AGENT, NEW YORK LIFE INSURANCE COMPANY
Jan. 2012-Dec. 2014
Analyzed the insurance policies and assessed the requirements of clients and recommended
policies that best fit customer needs.
OWNER/MANAGER, SUSHI ROCK AND THAI CUISINE
Jan. 2007-Jan 2012
Planned and executed daily operations including but not limited to business promotions, quality
control, staffing, training, bookkeeping, and handling customer services effectively and
professionally.
TELLER MANAGER, WELLS FARGO BANK
April 2002- July 2008
Responsible for the administration and efficient daily operation of a full service branch. Daily
responsibilities include but not limited tomeeting branch goals in products sales, customer
service, security and safety in accordance with the Bank’s objectives.
TEAM LEADER, TAG
Sept. 1999-April 2001
Provide technical support for Road Runner and DirectTV account. Responsible answering all
incoming calls in timely and professional manner. Work with tier2 support team to resolve any
connectivity issue.
EDUCATION FRESNO STATE UNIVERSITY, FRESNO, CA: 1990 - A.S. IS
SHERIDAN TECHNICAL COLLEGE, HOLLYWOOD, FL 1999 - NETWORKING