1. MARGARET DIANE LOVETT
in2lovett@yahoo.com
Cell Phone 916-627-5216
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Accomplishments
Routinely helped as many as 100+ customers each day in a high volume customer
call center. Greeted customers upon entrance and handled all cash and credit
transactions. Assisted customers and coworkers, with call center functions with
maintaining low productivity core targets.
Core Strengths
• Mathematical aptitude
• Organized.
• Time management
• Excellent multitasker
• Strong communication skills
• Flexible schedule
Work Experience
State of Ca Workers Compensation Fund
Customer Service Representative Sacramento, Ca
1/ 2008- 5/2016
• Call center representative to handle issues via internet inquires, surveys and
telephone contacts.
• Guaranteed world-class service customer experiences and resolved all customer
complaints.
• Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-
paced call center environment
• Experience with data entry and word.
• Assisted with providing product knowledge to customers
• Proficient with several computer Microsoft programs such as Outlook, Excel, word and
PowerPoint.
• Processed an average of 100 transactions each day in a timely manner.
• Well-developed analytical skills, with a proven ability to make quick and effective

2. Bank of America
Online Banker Fairfield Ca
1/2001 to 1/2004
• Greeted and provided assisted with banking inquires and resolved complaints and
concerns.
• Consistently demonstrate pose, tact, and diplomacy
• Call center representative to handle issues via internet inquires, surveys and
telephone contacts.
• Used multiple computers aidedprograms including Microsoftoffice applications to administer
changes and updates. Educated and aided customers thru product demonstration.
• Maintained up-to-date knowledge ofstore policies regardingpayments. Excelled in exceeding
daily credit card application goals.
• Developed highly empathetic client relationships and earned reputation for exceeding sales
goals.
• Promptly respondedto generalinquiries from members, staff, and clients via mail, e-mail and
fax.
Providian Financial
Call Center Rep, Fairfield, Ca
1/1999-10/2002
• Balanced the needs of multiple customers simultaneously in a fast-paced call-center
environment.
• Helped customers select products that best fit their personal needs during collection
efforts.
• Set priorities according project deadlines regarding staff scheduling and assignment
requirements.
• Provided information to customer on outstanding debts and options to pay on accounts.
• Strong oral and written communication skills
• Process and resolve expedited patient complaints
• Managed call flow with up to 80 calls in queue per shift
• Exceeded corporate target for customer satisfaction for 15 months in a row.
• Promoted to Call Center Manager in 1999
EDUCATION
Associates Degree with University ofPhoenix- Graduated 12/15
Certified Clinical Medical Assistant: Boston Reed,Fairfield, CA - January 2005
Certified Computer Networking: Heald Technology, Concord, CA - May 2002
Certified Microsoft Office Application/ Medical Terminology: Napa/Solano Office Skills Center,
Suisun City, CA - August 1998

3. TECHNICAL SKILLS
Microsoft Access
McAfee Virus Software
Windows 2000
Avaya
Microsoft Word
Microsoft Excel
Microsoft Outlook/Exchange
Windows XP
Microsoft Power Point
Microsoft Internet
Explorer
Lotus Notes