1. KISHA SULLIVAN
Lavender.kysha2@gmail.com
25508 Dodge Ave. Unit A* Harbor City, CA 90710
424-789-9575
RELEVANT SKILLS
Excellent problem solver, detail oriented, over fourteen years of experience in the customer
service industry, with a history of progressive promotions. Proficient in in Microsoft Word
and Excel.
EXPERIENCE
American Honda
|
Regional Case Manager-August of 2004 – Present
Answer and resolve customer questions/complaints in a professional, timely and accurate
manner to ensure repurchase intent.
Identify and resolve customer service, maintenance and repair grievances.
Communicate and serve as a liaison between the customer and over 20 Honda dealers
daily and manage over 50 customer cases at any given time.
Utilize independent decision making skills which resulted in customer satisfaction.
Thoroughly captured and documented customer contact data to ensure accurate voice of
the customer reporting.
Evaluated all facts and made the determination if/when to use goodwill .
Effectively communicated in a professional manner with all field staff and dealer personnel .
Pacificare Health Systems
|
Customer Service Specialist- 2002-2004
Assist senior customers with medical insurance inquiries.
Assisted customers and participating pharmacies with processing prescriptions using
AS400
Assist customers with various benefit and billing inquiries.

2. Fulfilled customer material requests.
Assigned and changed physcicians based on customer’s medical plan.
Constantly met and established productivity, schedule adherence and quality standards.
Education
Currently attending Harbor College