1. Cathy D Lee
909 E Bendix Dr
Tempe, Arizona 85283
602-348-0003
602-435-8674
sungardsw@gmail.com
OBJECTIVE
Pursuing a career as a Customer Service Representative benefiting from 10 years & more of
experience in this field.
QUALIFICATIONS
 Answered a high volume of telephone calls from customers regarding payments, returns and
charges to accounts
 Maintained contact and followed up on problems that required special handling
 Provided marketing support by making outbound sales calls for special promotions
 Researched and responded to customer inquiries and explained transactions to their
satisfaction
 Recognized by customers who appreciated my extra efforts
 Assisted customers in the selection of products
EMPLOYMENT
04 / 2015 to DHL , Tempe, Arizona
Present Customer Service Agent
Answer incoming calls, schedule product pick ups for customers. Assignment through a
temporary agency-Randstad.
11 / 2014 to Synergy Solutions , Scottsdale , Arizona
01 / 2015 Customer Service Agent
On assignment through a temporary agency- Randstad. Assignment ended after holiday
season.
11 / 2013 to Canyon State Distr, Phoenix, Arizona
08 / 2014 Customer Relations
Processed and filled customers orders on a daily basis.
09 / 2012 to IQor, Tempe, Arizona
12 / 2012 Customer Service Agent
Answer incoming calls, process payments, update handsets on customers accounts, make
requested changes.
11 / 2010 to Stream Global Services, Phoenix, Arizona
10 / 2011 Customer Service Rep
Answer incoming calls, process payments, make account changes, send letters, & answer
questions re:Customer's Accounts
05 / 2008 to Sungard Southwest, Tempe, Arizona
02 / 2009 Receptionist
Answered incoming phone lines, recevied orders for Window tint. Responsible for the
process of those orders, also invoicing , shipping & receiving, everyday office duties.

2. EDUCATION
06 / 1993 South Mountain High School, Phoenix, Arizona
Diploma
Vocatnal Training @ Metro Tech Phx, Az for Data Entry. 10key by touch 7000-8000 ksp.
Type 35wpm