1. Emily Mason________________________________________________________
Location: Calverton, Nottingham
Tel: 07817 248125
Email: emzie727@gmail.com.
Profile______________________________________________________________
An exceptionally well-motivated, organised and methodical person with the ability to
prioritise workloads to meet targets and deadlines. I have developed excellent
communication skills throughout my career working within a variety of work
environments. I continue to improve my personal education by training in my own
time to keep my skills current. My open and approachable personality enables me to
build strong and professional relationships with colleagues where I can appreciate
the value of working well within a team just as much as working on my own initiative.
Key Skills___________________________________________________________
• Communication & Discretion – Able to communicate effectively with co-
workers and clients across all levels through face to face interaction,
telephone and in writing. Can be discrete when the situation requires tact.
• Administrative & Computer Skills – Competent in the use of a wide variety of
computer software including the Microsoft Office package and bespoke CRM
systems.
• Planning & Organising – Can prioritise work accordingly in order to work
efficiently towards tight deadlines whilst maintaining focus within a busy office
environment.
• Teamwork – Works well within a team setting and strives to help team
members hit both joint and personal goals throughout any group task.
• Adaptable – Adjusts to new environments quickly. Is able to learn and adapt
to any new skills that may be required for smooth completion of any tasks that
may be set by clients.
Experience_________________________________________________________
Project Administrator, Pera Consulting (UK) Ltd (08/2012-Present)
Supporting the area delivery team by making sure the administration of the projects
is optimised and completed to a high standard, and ensuring that financial claim
evidence packs are compiled correctly.
• Liaising with clients and colleagues from different areas and expertise in order
to ensure a smooth journey from start to finish for the client.
• Dealing with complaints and acting as a first line of support for clients that
may have encountered any difficulties or issues during the claims process,

2. and communicating these complaints via mediums such as email, phone and
letter to the relevant parties effectively.
• Ensuring data from projects such as ERDF, MAS and BGS are input
accurately into the relevant CRM systems within the required timeframes.
Receptionist, Pera Management Services Ltd (02/2012-08/2012)
Acted as front of house for a busy business park reception.
• Using my front of house skills to greet clients upon arrival, answering any
questions they may have and directing them to their relevant destinations
within the building.
• Utilising my organisational skills to deal with travel and room booking
requests.
• Ensuring that all calls to the reception were answered in a swift and
professional manner.
Receptionist, Radbourne Unit NHS DHCFT (01/2009-01/2012)
Acted as front of house in a secure mental health unit.
• Dealing with emergency situations whilst communicating with the relevant
emergency department.
• Ensuring that accurate recordings of visitors entering and leaving were kept.
• Managing a busy switchboard, responding to both urgent and non-urgent calls
from inpatients, outpatients, family members of patients, colleagues and
outreach teams.
Education__________________________________________________________
The Open University (Feb 2013-Present)
Ongoing - Degree in BSc (HONS) Psychology with the Open University – Distance
Learning part-time.
City & Guilds
Qualified with Level 3 NVQ Diploma in Business and Administration.
Noel Baker Community School and Language College (2002-2007)
7 GCSEs (grades B-C) including English and Maths.
1 GNVQ (merit) in ICT
Key achievements___________________________________________________
• I have held a clean full UK driving licence since August 2009.
• 7 Years of experience in an administrative role.
• Qualified ‘First Aider at Work’.
• Undergoing a PRINCE2 Foundation course in Project Management.