1. Jerry Burton Johnson II
1012 Waters Edge Circle, Mount Juliet, TN, 37122
(615)-598-8316
_____________________________________________Burtjohnson8@gmail.com___________________________________________
Education
Volunteer State Community College
Majored in Psychology
Attended from August 2002 to May 2004
Mount Juliet High School
Received High School Diploma
Attended from August 1996 to June 2000
Work Experience
HireRight, Inc. – December 2015 to May 2016
Nashville, TN
 Handle client inquiries by email, instant messaging, and telephonically.
 Met call volume and documented all call information according to standard operating procedures in
an organized and rapid manner.
 Cross-trained new employees and provided back-up for other customer service representatives
when needed.
 Acquired mastery in Microsoft Word, Excel, Powerpoint, Outlook, as well as a variation of programs
used to complete background reports for Clients and Applicants.
 Organization, Precision, and time management skills were are also vital parts of this position.
Opryland Hotel Towne and Park – June 2014 to November 2014
Nashville, TN
 Coordinated all valet parking and staff.
 Systematically organizing guest’s arrival and departure from the hotel, while assisting with
information about the hotel and surrounding sites.
 Responsible for data entry and cash count.
 Created new processes and systems for increasing customer service satisfaction.
 Developed highly empathetic client relationships and earned reputation for exceeding goals.
 Cross-trained and provided back-up for other customer service representatives when needed.
 Worked as a team member performing cashier duties, product assistance and cleaning
 This job required fast pace multitasking, organization, leadership, work ethic, and punctuality.
Nike Factory Store Inc. – August 2011 to August 2012
Brentwood, TN
 Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
 Prevented store losses using awareness, attention to detail and integrity.
 Achieved high sales percentage with consultative, value-focused customer service approach.
 Designed and suggested new display ideas to improve accessibility to merchandise to increase sales.
 Successfully interacted with customers and retail buyers to enhance their experience.
 Responsible for ringing up customers in a timely manner and guaranteeing high level of customer
service.
 Performed store opening duties, including counting cash drawers and checking all equipment for
proper functioning.
1. Oakley Vault Inc. – April 2007 to August 2011
Nashville, TN
 Lead weekly conference calls with regional store managers and district managers.
 Organized weekly sales reports for the sales department to track product success.
 Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a
100% accuracy rate.
 Preformed opening and closing duties that included mandatory data entry to corporate, emails
regarding present inventory, UPT (Units Per Transaction), and ADS (Average Dollar Sale).
 Hiring, firing, and training all new employees in product knowledge and sales goals.
 Responsible for handling deposits for all sales transactions and all deposit pickups per day.
 Organized and assigned schedules for employees.
 Professionalism, a positive attitude, a strong work ethic, and focusing on creating personal
relationships were the main key factors that made me successful at this job.
References Available Upon Request.