This document contains the resume of George B. Jozwiak, which summarizes his experience as a Technical Support Specialist with over 20 years of experience providing software, hardware, and network support in Windows 7 and XP environments. He has held positions at various companies such as TEKsystems, Microchip Technology Inc., Houghton Mifflin Harcourt, and Dell Computer Corp where he has provided desktop support, resolved issues with various software and hardware, installed and configured systems, and migrated users and systems between domains. His skills include supporting Windows, Microsoft Office, and various networking, security, and remote access software and hardware.
Results-driven Desktop/IT Specialist/Field Engineer with extensive experience, and education in deployment, migration, break fix, support, and administration of information systems in Microsoft, Novell, IBM, HP, Dell, Cisco, VOIP, Mainframe, and UNIX LAN/WAN environments.
Results-driven Desktop/IT Specialist/Field Engineer with extensive experience, and education in deployment, migration, break fix, support, and administration of information systems in Microsoft, Novell, IBM, HP, Dell, Cisco, VOIP, Mainframe, and UNIX LAN/WAN environments.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Resume of George B. Jozwiak
1. GEORGE B. JOZWIAK
2226 Peppermill Rd
Houston, Tx 77080-5569
georgejozwiak@comcast.net
(832) 656-0943
PROFESSIONAL SUMMARY
Technical Support Specialist with over twenty years of experience providing software, hardware
and network support in Windows 7 and XP.
Sole IT person in the Austin office supporting 130 users and Lead responsible for migrating 135
users and 235 computers from the SMSC domain to the Microchip Domain.
Solid Desktop support work experience with extensive PC troubleshooting experience including
Windows 7, Windows XP and related software, Microsoft Office, Outlook/Exchange and remote
connectivity software (broadband, WiFi, WWAN, VPN etc.) and and managing users accounts in
Active Directory
Basic understanding of networking, as well as strong organization, communication, and problem
solving skills
Hands-on installation and troubleshooting experience with Windows 7, 8 and XP and Microsoft
Office up to 2010 and Dell hardware, Polycom, Avaya mobile phone systems.
SKILLS / TOOLS
Desktop Technician supporting employees, including VPs and Executives,
Active Directory and Exchange client configuration issues
Microsoft Office 2013, 2010, 2007
Novell Netware 4.x, Ethernet, Banyan Vines, TCP/IP environments and modems
Aventail and Cisco VPN client configuration
Help Desk tools including HP OpenView, Peregrine Service Center, HEAT, Remedy and Lotus
Notes
Configure peripheral devices on clients workstations
Internet Explorer, HTML, internet/intranet support issues
Wireless technology Wi-Fi 802.11a/b/g/n router configuration and issues
Internet/Intranet Connectivity and Configuration Issues
Citrix and Terminal Server client configuration issues
AS/400 configuration and printing issues
Rumba and IBM Client32, as well as IBM 3270 emulation and proprietary desktop software
Quantum i500 tape backup
Remote connection tools Dameware, Windows Remote Desktop Connection and Teamviewer.
HARDWARE: PC’s and PC Laptops: Dell, HP, Compaq, IBM, Toshiba, IBM Clones; Printers: HP
LaserJet and DeskJet, Epson Dot matrix; Modems: Internal, External and PCMCIA; Multimedia
Systems, Scanners, Cisco Routers 10BaseT and 100BaseT, Hewlett Packard and 3Com Routers
and Hubs, IBM token Ring and Ethernet Cards; Print Servers: Lantronix, Icon, and Jet Direct;
POS systems install as well as setup and deployment of Belkin and Linksys routers using Wi-Fi
standard 802.11g technology and Avaya Phone Systems.
SOFTWARE APPLICATIONS: Active Directory, MS-Office Suite, MS-Exchange, Citrix, Remedy,
Heat, Lotus Notes, Adobe, Ghost, SCCM, Altiris, Aventail VPN, Timbuktu, Baumgard, Internet
Explorer, Mozilla, Various anti-virus/anti-malware programs including: Norton AV, McAfee AV,
Spybot Search and Destroy, AVG, Ad-Aware, Malwarebytes, and Microsoft Security Essentials
OPERATING SYSTEMS: Windows 8.1, 7, XP
NETWORK SERVICES AND PROTOCOLS: Novell Netware 4.x, TCP/IP, WiFi 802.11a/b/g
LAN/WAN
Mobile phone configuration for Outlook.
2. PROFESSIONAL EXPERIENCE
TEKsystems
MD Anderson Cancer Center
7007 Bertner Ave, Houston, TX 77030
Nov 2015 – Mar 2016
Technical Support Technician
As part of the Epic rollout team I and gathered information about PC workstations and Wyse
systems and tested their printing ability in Epic.
Built and deployed Wyse/24” Monitor systems.
As part of the monitor deployment team I deployed over a thousand Dell 24” monitors.
TEKsystems
Commercial Metal Company
15990 N. Barkers Landing Rd Su300 Houston, Tx 77079
May 2015 – Sept 2015
Desktop Support Analyst
Resolved issues on Windows Desktop Operating Systems on Dell systems supporting
employees, including VPs and Executives, to determine resolution, locally or resolved remotely
Installed, configured, and maintained desktop and laptop hardware including, hard drives, RAM,
video cards, system boards, and network cards
Unlocked and maintained Active Directory user’s Accounts
Supported mobile phones on android, iPhone and Blackberry devices.
Created, monitored, and updated help desk tickets using Service Now, tracked new and open
issues through-out the life cycle of a reported technical issue.
Supported Office 2013 products
Service Now used to track issues and Citrix used for VPN.
Provided remote support using DameWare, Lync and SCCM 2012.
Hamilton-RykerIT Solutions
1001 S. Dairy AshfordSu 100 Houston, Texas 77077
Carriage Services Inc.
3040 Post Oak Blvd Su 300 Houston, Tx 77056
Nov 2014 – Mar 2015
IT Desktop Support Analyst
Resolved issues on Windows Desktop Operating Systems on HP systems to determine
resolution, hands on assistance as needed or resolved remotely for employee and executive
support.
Maintained a working knowledge of Microsoft Office Products
Installed, configured, and maintained desktop and laptop hardware including, but not limited to
hard drives, RAM, video cards, system boards, and network cards
Created Active Directory users and Exchange User Accounts
Supported mobile phones on android, iPhone and Blackberry platforms.
Created, monitored, and updated help desk tickets, tracked new and open issues through-out the
life cycle of a reported technical issue
Service Now used to track issues and Citrix used for VPN.
Provided quality and timely technical support to executive level staff.
3. TEKsystems
2500 City West, Su 1750, Houston, TX 77042
July 2014 – Sep 2014
Desktop Support Analyst
Windows XP to 7 migrations for Exel in Houston and Baytown offices and for Stewart Title.
Worked closely with Infrastructure and followed outlined migration procedures. Insured
systems were working and troubleshooted issues resulting from the migration.
Site survey of MDF (Main Distribution Frame) and IDF (Independent Distribution Frame) for
Neiman Marcus.
Followed customer provided task list, to document network and server components such as
routers, switches, power/ups, wireless access points, rack space/location, inventory
verification, and cabling systems.
AeroTEK
901 S MoPac Expy Su 300 Austin, TX 78746
Microchip Technology Inc. 10900 B Stonelake Blvd Austin, TX 78759
April 2012 – February 2014
Desktop Support Analyst
Sole IT person in the Austin office supporting over 135 users and provided executive support.
IT Lead responsible for migrating 135 users and 235 computers in Austin office from the SMSC
domain to the Microchip Domain.
Provided quality end-user computer support on Dell and IBM Thinkpad and Lenovo laptops on a
Windows XP and 7 platform
Responsible for installation and support of network software and hardware as well as configuring
and installing PCs, both desktop and laptop imaging via Altiris.
Participated in migration from Lotus Notes mail to Outlook exchange mail while under SMSC.
Provided technical support to local and remote users; troubleshooting problems; performing
upgrades; back-up/recovery and security procedures; and administrative tasks to support a
Microsoft Windows and PC environment for the Austin office
Researched, resolved, and responded to complex hardware and software questions received via
telephone calls, email, or escalations and provided technical support
Resolved issues with Aventail VPN.
Resolved remote desktop issues using Dameware, Windows Remote Desktop Connection and
Teamviewer.
Resolved front line call center problems related to LAN service and support
Set up and delivered new hire systems and managed and prioritized multiple assigned tasks
Provided backup support for servers and tape backup using Quantum Scalar i500, VNC and
Symantec Netbackup
Maintained inventory and managed users in Active Directory
Supported mobile phones on android, iPhone and Blackberry devices.
Deployed Windows 7 on Windows XP systems.
Houghton Mifflin Harcourt
10801 N Mo Pac Expy Bldg 3 Austin, TX 78759
October 2008 – December 2011
Desktop Support Specialist
Provided end user and remote desktop support on Dell PC’s and laptops on a MS Windows XP
Pro platform
Responsible for new computer refreshes, software, break/fix, Wi-Fi issues, malware issues, data
and OS migration and printer support in a timely fashion
Altiris used to track trouble tickets.
Supported Citrix, MS Office 2003 and 2007 products and HMH software, utilized Ghost, Active
Directory and Cognizant's On Target and Nimsoft used for call logging and tracking
Monitored inventory, supported Lotus Notes installation and troubleshooting
4. Used SCCM for remote software installation and inventory tracking
Dynamic Computing Services (DCS) Corp
115 Wild Basin Road South, Su 107 Austin, TX 78746
Texas Health and Human Services 8407 Wall Street Austin, TX 78754
January 2008 - September 2008
Desktop Support Analyst
Responsible for new computer refreshes, data migration, installing software on HP desktops,
laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and
Active Directory
Installed images using Ghost on new systems.
Used SMS to install software remotely.
Created and updated user profiles in Active Directory and maintained inventory
Refreshed 1800 in house and remote users including the installation of Avaya Phone Systems.
Completed the roll out within three months and remained on assignment to perform other
Desktop duties involving inter-department moves, remote refreshes and removal of obsolete
systems
Remedy used for call logging
Robert Half Technology
10801 N Mopac Expy Bldg 2-220, Austin, TX 78759
URS Corp 9400 Amberglen Blvd Austin, TX 78729
October 2007 - January 2008
Technical Support Analyst
Team lead supervising ten technicians at URS Corp, an engineering and architectural design
company on a project transferring large amounts of data using FTP. Completed on time.
Texas Health and Human Services 4900 N. Lamar Blvd. Austin, TX 78751-2316
September 2007 - October 2007
Technical Support Analyst
Project installing Lone Star POS terminals in retail stores in the Central Texas area
Uninstalled the old terminals, installed the new systems and gave instruction to store managers
and employees on how to use the new terminals
The terminals had to be programmed for each store
Technical knowledge of telephone wiring and installation of POS systems was required
Unisys Corporation 4516 Seton Center Pkwy Ste 275 Austin, TX 78759
Dell, Austin, TX
June 2007 - August 2007
Field Service Technician
Installing software and repairing Dell, IBM and HP desktop and laptop systems Performed
upgrades and data transfers
Installed printers on POS systems
Created images using Ghost and installed the images on new systems
Configured Linksys, Belkin wireless routers and SonicWALL routers and resolved Wi-Fi issues
Installed Windows 2003 server
TEKsystems
12331 Riata Trace Pkwy Austin, TX 78727
Contract Roles, Austin, TX
October 2006 - June 2007
IT Support Analyst (Various clients)
Providing desktop migration support for various companies using Ghost images and installing
new workstations and network printers
Help Desk Analyst III for SPi from Nov 2006 to June 2007 providing technical support for
customers using Attenex Document Mapper and iConect electronic data discovery software on a
5. Citrix MetaFrame Presentation Server 4.0 platform. Created organizational units and added
users in Microsoft Active Directory
Duties also included Citrix admin and MOVEit DMZ secure FTP admin responsibilities and
wireless router configuration skills, this position required a high level of friendly and
knowledgeable customer support and after hours support including Wi-Fi issues
Triangle Technology Inc
4911 Doss Rd, Austin, TX 78734
Hart Intercivic, Austin, TX
May 2006 - September 2006
Technical Support Analyst
Updated Hart Intercivic’s election software BOSS, TALLY, RALLY, Ballot Now and SERVO on a
Win 2K/Dell platform and firmware on the electronic voting hardware JBC, eSlate and eScan
following specific procedures and configurations
Help Desk Technician Level 1 at Hart Intercivic supporting record management software (Anthem
and A2) used in managing official governmental records
Also provided technical support on eSlate, JBC, DAU (Disabled Access Unit), and eScan
hardware and electronic voting software in counties nationwide
Team Tracker used as the Help Desk Software
Capstone Management Company
McLane Company Inc Austin, Tx
March 2006 - April 2006
Help Desk Analyst
Using Active Directory to add and modify user accounts in a Windows XP and 2003 server
environment
Troubleshooted and resolved connectivity and configuration issues with Citrix
Desktop migration from NT Server and Exchange to Win 2K Server and Active directory and a
Citrix upgrade
Added users in Microsoft Active Directory and Exchange
Also provided Level II help desk support resolving issues resulting from the migration
Triangle Technology Inc
4911 Doss Rd, Austin, TX 78734
Hart Intercivic, Austin, TX
February 2006 - March 2006
Election Support Technician
Provided technical support on eSlate, JBC, DAU (Disabled Access Unit) hardware and BOSS,
TALLY and SERVO software for pre-Election Support, Election Day Support, and Post-Election
Day support at polling places
Travelled to Cincinnati, Ohio and provided election support.
Assigned to Marion County, Texas where the election was successfully completed.
MRSW Management
2209 Rosewood Ave, Austin, TX 78702
Austin Independent School District
October 2005 - February 2006
Technical Support Technician
Troubleshooting PC’s running Windows XP/ 2000 and Macs running OSX for the Austin
Independent School District Primary task was resolving all the printer issues in the school district
Printer issues ranged from repairing and replacing hardware to upgrading firmware on Lexmark
and HP printers
At Trifusion was responsible for installing images on Dell and Apple systems using Ghost
software, configuring communication protocols to client specifications and adding client
specifications to Dell PowerEdge blade servers
6. SBC lnternet Services
4400 West Gate Blvd Austin, TX 78745
August 2005 - October 2005
Tier II Technical Analyst
Assessed customer technical support needs and knowledgeable of current industry products and
technologies
Deployment and troubleshooting of Wi-Fi standard 802.11a/b/g technology
Identified and acted on unique or recurring customer problems
Provided advanced technical support on operation or maintenance of personal computers and/or
peripherals using documented procedures and available tools
Assisted technicians in special projects
Analyzed and resolved technical problems by using strong troubleshooting techniques and
knowledge of Windows and Macintosh Operating systems
Spherion Staffing Services 4516 Seton Center Pkwy # 135, Austin, TX 78759
Dell Computer Corp, Round Rock, TX
April 2004 - May 2005
IT Technician and Technical Call Director
April 2004 to January 2005 responsible for directing incoming help desk calls for large corporate
and government accounts with Dell servers and workstations to the appropriate Dell technician
utilizing Call Director v1.3 and lucent telephone system with hardware and software issues
Help Desk Analyst assigned to Unisys from 1/2005 to 5/2005 on the Amgen Help Desk resolving
hardware and software issues primarily with Kronos, Outlook 2000-2003, MS-Exchange, Internet
Explorer and Peregrine Service Center on the phone and using Timbuktu for remote support
Remedy was used for resolving tickets
Self-employed
September 2003 - April 2004
PC Technician
Supporting home and small business users resolving hardware and software issues including PC
installs, WAN connectivity, virus and spy ware removal and data migration and recovery
Migrated operating systems to Windows 2K and XP and installed wireless network systems using
802.11g standard for home networks
EDUCATION
AAS Degree Electronic Engineering Technology NEC Bryman Campus, 9724 Beechnut St,
Houston, TX 77036
BS Degree Law Enforcement Sam Houston State University, 77340 Ave J, Huntsville, TX 77340
U.S. Infantry Officers Advanced Course U.S. Infantry School, Ft. Benning, GA
U.S. Special Forces Qualification Course Ph1, JFK Special Warfare Center, Ft Bragg, NC
U.S. Army Ranger Qualification U.S. Army Ranger School, Ft. Benning, GA
U.S. Army Airborne Qualification U.S. Army Airborne School, Ft. Benning, GA