This document contains a summary of qualifications and experience for Paul Patti, an IT professional. It includes a contact address and details of his software knowledge. It then summarizes over 14 years of experience in IT support, installation and maintenance. It lists his technical skills including Windows servers, Exchange, networking protocols and cabling. Finally it provides details of his professional experience in two IT roles, including managing a network of over 700 workstations and responsibilities such as troubleshooting, software deployment and maintaining active directory.

1. Paul Patti 414 Spring Branch Drive
Raymore, MO. 64083
816-726-5640cell , 816-322-6959home ppatti@comcast.net
SUMMARY OF QUALIFICATIONS:
Software knowledge:
 All version of Windows
 All Version of MS Office
 Citrix ZenApp
 Intuit QuickBooks
 Fortis Document Management
 Adobe Acrobat pro
 Symantec Antivirus
 Avast Antivirus – Corporate edition
 Ghost Imaging software
 Fog Imaging Software
Experience:
With fourteen years of progressive experience in the support, installation and maintenance arena, I am
experienced in both supervisory and training roles with proven abilities as a team player and an independent,
self starter. I possess a strong foundation knowledge of Windows Server, Windows 7, Windows 8.1 in both
standalone and domain environments. I have become proficient in technical, hardware and software
troubleshooting. I managed a network made up of 700+ workstations and 800+ users across a WAN
scattered across 6 main campuses and 5 small branch offices. Often the first point of contact for all major
technical issues, including power outages, network outages and system failures.
I established a program of implementing the replacement of all our desktops on a 4-year cycle. By buying
factory refurbished computers with full warranties to reduce repair costs, I was able to show a saving of tens
of thousands of dollars for the company. A further savings of hundreds of thousands of dollars was realized
by purchasing software licenses through a heavily discounted Non Profit software vendor.
TECHNICAL SKILLS SUMMARY:
 Basic setup knowledge of Cisco 2950 & HP ProCurve switches.
 Windows Server 2008/2012 - planning, deploying, configuring and maintaining Active Directory
(AD) infrastructure, environment.
 Working knowledge of Exchange 2003, 2007 & 2010.
 Proficiency in all Microsoft operating systems and programs.
 Working knowledge DHCP & TCP/IP.
 Intimate knowledge of all Microsoft Operating Systems.
 Windows 7 client support and domain integration
 Migration from Windows 2000 to Windows XP to Windows 7
 Working knowledge of Avaya VoIP and Nortel digital phone systems.
 RJ45 Cabling - Version B

2. Paul Patti 414 Spring Branch Drive
Raymore, MO. 64083
816-726-5640cell , 816-322-6959home ppatti@comcast.net
PROFESSIONAL EXPERIENCE:
Cornerstones of Care - Kansas City, MO 2/2003 – Present
I.T. and S. Manager – promotion in 2009
Network Administrator – I.T. Specialist
 Managed a staff of 4 IT staff, including reviews, Day to Day operations and dispatching staff to other
campuses to resolve problems.
 Obtained price quotes and purchased all hardware for the network including Servers, Desktops,
Laptops and networking equipment.
 Purchased all software and Microsoft Licenses.
 Created “How To” documents for a variety of network software problems.
 Handle client communications using incident handling & escalation of Service Tickets
 Use appropriate software solutions and computer systems to accurately document service tickets
 Maintain hardware inventory in order to accurately account for hardware upgrades.
 Install all versions of Windows Operating systems including Server.
 Deploy, support, maintain and build Servers and PC’s including white boxes from scratch.
 Perform troubleshooting of software and hardware to resolve user issues.
 Performed Windows migration from Windows 2000 to Windows XP to Windows 7
 Maintain Active Directory by adding client user accounts, OU’s, Security Groups, Distribution
Groups and modifying permissions.
 Use remote desktop tools such as Mstsc and DameWare assist and resolve issues.
 Troubleshoot and remove viruses and malware.
 Support Microsoft Outlook and all versions of Microsoft Office applications.
 Used appropriate software solutions and computer systems to accurately document service tickets.
 Perform hardware troubleshooting for peripheral dvices- i.e. - networked printers, data ports, docking
stations, monitors, etc.).
 Imaged PC’s and terminals using Norton Ghost and FOG
Datum Symmetricomm - Lexington, MA 2000 -2002
I.T. Specialist
 Install Windows 95982000XP Operating systems and Windows Server NT 4.0 and Server 2000.
 Support and maintain Windows Servers and Exchange 5.5.
 Managed Backups using CA ArcServe software
 Perform troubleshooting of software and hardware to resolve user issues.
 Performed Windows migration from Windows 95 98 to Windows 2000 to Windows XP
 Maintain Active Directory by adding client user accounts, OU’s, Security Groups, Distribution
Groups and modifying permissions.
 Deploy, support and maintain PC’s and laptops. . (Dell and Lenovo.)
 Use remote desktop tools such as Mstsc and DameWare toremote over to users assist users.
 Troubleshoot viruses and malware.
 Supported Microsoft office applications.
 Maintained all peripheral devices attached to nodes.

3. Paul Patti 414 Spring Branch Drive
Raymore, MO. 64083
816-726-5640cell , 816-322-6959home ppatti@comcast.net
Training:
1999 A+
2002 Windows 2003
2007 Windows 2008
2010 SharePoint 2007
References upon Request.