This resume is for Rommy Menezes, an experienced IT professional with over 30 years of experience in roles such as desktop support engineer, helpdesk support technician, systems administrator, and network administrator. He has strong skills in desktop support, software and network administration, and project management. The resume provides details of his education, certifications, skills, and work history in various IT support roles.

1. Rommy-MENEZES Resume 1 / 5
ROMMY MENEZES
27, SYLVAN CRESCENT | LEEMING
PERTH | WA | 6149
Phone = (08) 9332 0214
Mobile = 0421 281 961
Email:
romZEDD@gmail.com
R_Home1@optusnet.com.au
SUMMARY
 Experienced Information Technology Professional with a track record of working
Autonomously & Collectively, in Medium to Large teams, in Complex Business
Environments.
 Competent in Development & Production Support, User & Vendor Management,
Asset Management, Desktop & Helpdesk Support to Optimise & Maintain Business
Continuity.
 Strong track record of delivery, supported by an ability to engage with customers
and define optimal business solutions.
 Project Leadership and Management Capability delivering to KPIs.
EDUCATION AND TRAINING
TERTIARY QUALIFICATIONS :
UNIVERSITY OF CALCUTTA, INDIA
 1982, B.Com. - BACHELOR OF COMMERCE (Hons.)
COMPUTER RELATED EDUCATION AND TRAINING :
MIRAGE INSTITUTE OF TECHNOLOGY
 2002, Microsoft Certified Systems Engineer ( MCSE).
COMPUMATICS AUSTRALIA
 1999, Certificate In Computer Engineering (RS101)
COMPUTER POWER TRAINING INSTITUTE
 1995, Certificate IV in Programming Technology
COCKBURN SKILLSHARE
 1992, Certificate in LOTUS 1-2-3
COCKBURN SKILLSHARE
 1992, Certificate in Manual and Computerised Accounting
DATAPRO INFORMATION TECHNOLOGY
 1991, Diploma in Computer Management
REFERENCES
Upon Request

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COMPUTER SKILLS SUMMARY
OPERATING SYSTEMS
 WINDOWS 3.x, 95, 98
 WINDOWS ME, 2K, XP,7,8
 WINDOWS NT 3.5, 4.0
 AIX 4.1.5 , AIX 4.3.2
 MS-DOS
 Linux –UBUNTU & MINT
 UNIX-V
HARDWARE
 PC’s
 LAPTOP’S
 Mobile Phones
 Tablets
 IBM - RS/6000
 VAX -11/780
 IBM -1401
SOFTWARE LANGUAGES
 'C'
 UNIX Shell Scripting
 COBOL
 PASCAL
 BASIC
 DBASE III+
APPLICATIONS EXPOSURE
 Geobanking Library Management
 Inventory Control
 Sales Analysis
 Costing Analysis
 Production Planning
 Accounts Receivable (Debtors)
 Accounts Payable (Creditors)
 Provident Fund Accounting
 Examination Marks Processing
 Distillery Information System
 Demultiplexing Data
 Bill Accounting System
 MVS Backup Data Conversion
 Superannuation Systems
 Insurance Processing
 Investment Processing
NETWORK PC, SOFTWARE AND SUPPORT SKILLS
.
 Assembly, Disassembly, Troubleshooting of PC’s and Motherboards.
 Installation and Maintenance of PC’s, Cabling, UPS’s, Networks, Hubs,
 Network Interface Cards & Drivers, Memory Chips, Printers, Print Servers,
 Hard Drives, Floppy Drives, Keyboards, Terminal Servers, Etc..
 Installation and Maintenance of Windows 8, 7, XP, 2000, ME, Windows 98,
Windows 95, Win 3.5, Win NT Server 3.5 & 4.0, MS Office 4.x & 97, 2K, 2K3,
2K7, 2010 & 2013 & Various 3rd Party Software
 Cloning PC’s using GHOST Software
 Seagate Proxy Master and Host, ORACLE Suite of Products. Norton AntiVirus,
McAfee & VET Virus Scan, Etc.. Etc..
 Implementation of Daily Backup Procedures for Servers namely Windows NT,
2000, 2003, 2008, Novell, SCO-UNIX, AIX , ORACLE and VMS.
 Setup and Maintenance of the User PC’S, Workstations and their Peripherals
 Monitoring the daily running of the Network Routers and Gateways.
 Setup and Maintenance of Domains and Networks
 Helpdesk Support ( Rostered & Afterhours Oncall )

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EMPLOYMENT HISTORY
FEB 2015 - MARCH 2015 EDI Downer
DESKTOP ROLLOUT & SUPPORT ENGINEER (Contract)
 Rolled out 24 PCs & Laptops for EDI Downer at CanningVale.
JAN 2015 - FEB 2015 VALMEC
DESKTOP & HELPHESK SUPPORT TECHNICIAN (Contract)
 Participate in the resolution of Computer Hardware, Software and Network Issues.
 Install and Support - Desktop PC, Laptops, Computer Hardware, Software and Drivers.
 Work on Information Technology Services Customers Support Helpdesk.
 Assist in the running, scheduling and monitoring of operational and other standard jobs
 Liaise with IT Services Clients & Vendors regarding desktop computing requirements
 Perform running maintenance of Network, Computer Register, Problem Recording
System, and Warranty Follow up.
 Assist in the Creation and Maintenance of IT Services Procedures and Standards.
AUG 2014 - AUG 2014 KARARA MINING
DESKTOP ROLLOUT ENGINEER (Contract)
 Rolled out 36 PCs & Laptops for EDI Downer as part of a FIFO team.
JUL 2008 - MAY 2014 ARG / QR National / AURIZON Limited
IT DESKTOP & HELPDESK SUPPORT ENGINEER
 Install, Support and Develop Information Technology Services - Desktop PC,
Computer Hardware, Software and Network.
 Participate in the resolution of Computer Hardware, Software and Network Issues.
 Configure & Support Apple Devices, Cisco VOIP Phones.
I currently Use an Android PC & Mobile Phone.
 Work on Information Technology Services Customers Support Helpdesk.
 Participate in the Regular and Rostered After-Hours Support of IT Systems.
 Assist in the running, scheduling and monitoring of operational and other standard jobs
 Liaise with IT Services Clients & Vendors regarding desktop computing requirements
 Perform running maintenance of ARG / AURIZON’s Network, Computer Register, Problem Recording
System and Out Sourced Registers.
 Assist in the Creation and Maintenance of IT Services Procedures and Standards
 Ensure that all business activities and employees within the position’s area of control
Comply with all legislative/statutory obligations, company policies, codes, standards,
procedures and specific company instructions / guidelines published. ( Ex: Safety )
MAR 2005 - APR 2008 MercyGroup
INFORMATION SYSTEMS SUPPORT
Responsibilities :
 Administering the HelpDesk at all Levels, usually from initial contact to completion, for 15 Sites all around Perth
and for 450+ users
 Trouble Shooting, Installation, Configuration, Setup, Maintenance of Domains, Networks, PC’s and Software.
 Trouble Shooting, Repair, Replacement, Installation and Maintenance of PC Hardware and their Associated
Peripheral Devices and Drivers
 Cloning PC’s using GHOST Software, including Multicasting,
 Discussing IT Issues and Problems with End Users, and providing Solutions.
 Conforming to Best Practices as per Service Level Agreement(s).
 Liaising with Local / External IT users at Multiple User Locations.
 Updating Asset Register.
 Updating and Maintaining the Helpdesk Log to keep it up to date.
 Auditing IT equipment.
 Visit MercyGroup Sites to Maintain Hardware, Rollout PC’s, Maintain servers, Work Stations, Software
Firmware Upgrades, Bios Upgrades, etc. etc.. etc…
 Daily, Weekly and Monthly Backup & Maintenance of Servers. and Offsite Storage
 Undertake Other Tasks and Projects as Directed by the IT Manager.

4. Rommy-MENEZES Resume 4 / 5
EMPLOYMENT HISTORY Continued
SEP 2003 - JUN 2008 AlintaGas Limited.
IT SUPPORT (Contract)
Responsibilities :
 Taking allocated internal calls from Service Desk using HP-Openview.
 Trouble Shooting, Configuration, Installation, Setup, Maintenance of Networks, PC’s and
Software.
 Trouble Shooting, Repair, Replacement, Installation & Maintenance of PC Hardware &
their Devices & Drivers
 Cloning PC’s using GHOST Software, including Multicasting.
 Discussing IT Issues and Problems with End Users.
 Working with Local IT users and with External IT User Locations.
 Updating Asset Register.
 Auditing IT equipment.
 Updating Service Desk Register.
JAN 2003 - AUG 2003 Education Department of Western Australia
TECHNICAL SUPPORT OFFICER (Contract)
JUL 2001 - JUN 2002 Mirage Institute of Technology
MICROSOFT CERTIFIED SYSTEMS ENGINEER CERTIFICATION
MCSE subjects successfully completed :
 70-210 Windows 2000 Professional
 70-215 Windows 2000 Server
 70-219 Active Directory Design
 70-217 Active Directory Administration
 70-216 Network Infrastructure Administration
 70-224 Exchange 2000 Server Implementation and Administration
 70-222 WinNT to Win2000 Migration
NOV 2000 - MAY 2001 Asscam School Limited, NSW
NETWORK ADMINISTRATOR (IT&C Contract)
SEP 1999 - MAY 20 Kalgoorlie Consolidated Gold Mines
INFORMATION SYSTEMS SUPPORT OFFICER (Contract)
Responsibilities:
 TroubleShooting, Configuration, Installation, Setup Maintenance of Networks, PC's &
Software.
 TroubleShooting, Repair, Replacement, Installation and Maintenance of PC Hardware
and their Associated Devices and Drivers.
 Installation & Maintenance of DOS, Windows NT 4.0, Windows 9x & Windows 3.1
 Cloning PC’s using GHOST Software
 Daily Backup & Maintenance of Windows NT and Unix Servers.
OCT 1998 - JUL 1999 Darowa Corporation Pty. Ltd.
NETWORK, PC & SOFTWARE SUPPORT (Gryphon Contract)
Responsibilities :
 TroubleShooting / Diagnosis, Repair, Replacement, Installation and Maintenance of PC
Hardware & their Associated Devices and Drivers.
 Installation & Maintenance of DOS, Windows NT 4.0, Windows 98, Windows 95,
Server & Workstations,
 Windows 3.x, MS Office
 Cloning PC’s using GHOST, BackupExec and Acronis Software
 Implementation of Daily Backup Procedures for 4 Servers namely Windows NT, Novell,
SCO-UNIX & AIX.
 Setup and Maintenance of the User PC’S and their associated Peripherals
 HelpDesk Support

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EMPLOYMENT HISTORY Continued
JUN 1998 - SEP 1998 Coflexip Stena Offshore Asia Pacific
NETWORK, PC & SOFTWARE SUPPORT (Contract)
Responsibilities :
 Setup & Maintenance of the User PC’S & their Associated Peripherals & Drivers.
 Installation & Maintenance of Windows 9x, Windows NT Server / Workstation
 Administration of Windows NT (3.5 & 4.0 ) and Novell NetWare 4.10
 Monitoring the daily running of the Network Routers and Gateways
 Implementation and Monitoring Daily Backup / Restore of Servers
 Extended the Inventory Database using MS-Access 97
 Assisted in Cloning PC’s using GHOST Software.
 HelpDesk support
MAY 1997 - MAR 1998 PGS Data Management
SYSTEMS ADMINISTRATOR & DATA LIBRARIAN
As the Systems Administrator, my responsibilities included :
 General Maintenance, Tuning and Troubleshooting of the AIX System
 Backup / Restoration of the System Network Servers and Workstations
 Adding and Maintenance of Hardware & Software for Network Clients and PC’s
 Development, Implementation & Maintenance of Disaster Recovery Procedures
 Unix Shell Scripting
As the Data Librarian, my responsibilities included :
 Checking Media Data In And Out of the GeoBank
 Purchasing Media and Library Supplies
 Development and Implementation of Media Check-In & Transmittal System
APR 1996 - AUG 1996 Sealcorp Holdings Ltd.
ANALYST / PROGRAMMER (Contract)
MAR 1994 - DEC 1994 Australian Mutual Provident Society
CONSULTING AGENT (Contract)
NOV 1993 - FEB 1994 Health Department of Western Australia
RECORDS OFFICER (Public Service Contract)
NOV 1992 - NOV 1993 Police Department - Licensing Services.
LICENSING OFFICER (Contract)
AUG 1992 - NOV 1992 Mains Roads Department - IT Services.
PROJECT CONSULTANT ( Work Experience )
FEB 1991 - AUG 1991 Fort William - Service Officers Institute
SOFTWARE CONSULTANT (Contract)
SEP 1989 - OCT 1990 Computech lspat Limited
SENIOR COMPUTER OPERATOR (Contract)
OCT 1988 - JUL 1989 United Distillers Limited
COMPUTER PROGRAMMER / OPERATOR
MAR 1985 - OCT 1988 Management & Computer Consultants
COMPUTER PROFESSIONAL