Robert Gardner provides a summary of his skills and experience for an IT position. He has over 40 years of experience in various IT roles including programming, systems administration, networking, and security. He has various technical certifications and a bachelor's degree in mathematics. His most recent roles involved forensic analysis, help desk support, and Windows migrations. He has strong skills in various operating systems, languages, and applications.

1. Robert L. Gardner
2315 Lake Elmo Avenue North
Lake Elmo, MN, 55042
Cell (651)-260-2389
email – rgardner11@comcast.net
website – robertgardner.efoliomn.com
VISION/DIRECTION
After completing my career at Unisys, I spent time obtaining a Computer Forensic certificate and a COMPTIA A+ PC Technician
certificate. I have been working toward the CEH and CISSP certification enhancing my analytical and troubleshooting skills.My desire i
to offer these new skills plus my vast and varied experience to some fortunate enterprise. Along with my analytical skills, quest for
knowledge, quick study and dogged pursuit of problems, I would be a positive asset to your organization.
EDUCATION
Python – 8/2015- Rice University (online)
Excel Certification – 6/2015 – Robust IT (online)
SQL Certification – 6/2015 – Robust IT (online)
Dell, HP and Lenovo certification - 9/2014 web based training
CompTIA A+ PC Technician certification ID COMP001007757362 – November 2008
Computer Forensics Certificate - Century College, White Bear Lake, MN - December 2008
Bachelor of Arts, Mathematics with History minor -University of Minnesota, Minneapolis, MN-June 1972
Secure360 Conference - 9 CEUs May 2010
Century College – 9 credits Linux, 3 credits CCNA, 16 credits Computer Forensics 3.53 GPA –September 2007 – June 2009
New Horizons – 40 hours 7/6/2009-7/10/2009 – Ethical Hacking and Countermeasures (CEH)
Secure360 Conference - 3 CEUs May 2009
Minnesota High Technology Investigation Association conference - 18 CEUs April 2009
Continuing Education: Unisys (up to 2007)
 800+ classroom hours in courses ranging from ASCII COBOL to UNIX (complete details available on request)

2. EXPERIENCE
Taj Technology/Best Buy Corporate -4/2015 to present – Data/Forensic Analyst Richfield MN – Work in E-Discovery area of
CSIRT department on litigation hold laptops and PCs. Collect forensic evidence from custodian systems using EnCase software and
Excel spreadsheets. Use ServiceNow and Archer ticketing systems/data bases for tracking work. Use Tableau Forensic Duplicator
to erase disk drives and Forensic Firewire Bridge to collect MacBook Pro files. Use of Robocopy to backup server/desktops for
forensic data. Use of Microsoft Office365.
Marathon/Par Technology – 10/2014 – 4/2015 - Field Engineer (part time) 5 state area - Serviced PCs, printers, POS systems
and Kitchen Video Systems(Windows XP Pro) and servers(Windows 2003) for Par Technology customers (McDonalds, Subway,
Pizza Hut , etc.) throughout the 5 state area. Work included diagnosis, troubleshooting, repair, preventative maintenance, reimaging
(RAID) , installation and insured PCI compliance. Work involved Clarify ticketing system.
Abbtech/Xcel Energy – 9/2014-10/2014 – Post Migration Technician Minneapolis MN – Addressed user tickets (HP Service
Manager ticketing system) concerning problems relating to Windows 7 and Microsoft Office 2010 tier 2 helpdesk. Diagnosed and
found solutions to migration problems relating to MS Access, MS Excel, MS Word, MS Outlook and printer configuration. Used
SQL queries to refine searches. 5000+ users.
Insight Global/Blue Cross Blue Shield- 6/2014 -9/2014 – Service Desk /Desktop Services Eagan MN– Answered calls on 700+
products and 10000+ users worldwide. Specialized on Citrix and VMWare virtual desktop clients. 300-600 calls per day for a
group of 18 people at Service Desk. Service Now/IT2B ticketing system. Active Directory, SCCM, Peer to Peer file sharing, cloud
storage, Citrix and VMware, Lotus Notes, Remote Desktop, VIP, Juniper, SAP, IBM mainframe and UNIX servers. Windows 7
and XP migration, Office 2013, 2010 used extensively. Desktop Services –MAC, break/fix. Setup laptops, monitors and desktops.
Installed software and applications via SCCM for distribution and removed outdated versions. Desktop Services – (tier 3 helpdesk)
incident follow up. Diagnosed and found solutions to migration problems relating to MS Access, MS Excel, MS Word and MS
Outlook. Used SQL queries to refine searches. Office365, reset user passwords on SAP, AD and Outlook – tier 2 helpdesk. Used
AD, Citrix and LANDesk for migration and assisting users via Remedy ticketing system and SQL queries. 2000+ in plant users
with 10000+ other users worldwide.
SmartSource/HB Fuller-5/2014 –6/2014 - Help Desk Tier1/2 and Migration Specialist Vadnais Heights MN – Migration of
Window XP Professional to Windows 7 Enterprise and MS Office 2007 to 2013 and Office365, Peer to Peer file sharing, cloud
storage, reset user passwords on SAP, AD and Outlook – tier 2 helpdesk. Used AD, Citrix, Remote Desktop and LANDesk for
migration and assisting users via Remedy ticketing system and SQL queries. 450+ in plant users with 1000+ other users in North
America.
Peak Systems/UBS 4/2014- Win7/Office 2010 Migration Specialist St Paul MN – Migrated UBS St. Paul office from Windows
XP/Office 2003 to Windows 7/Office 2010 – 60+ users – 2 days
Computech/NCR – 2/2014 – 4/2014 – Service Technician/Customer Engineer Twin Cities area MN - Serviced PCs, printers,
and POS systems for NCR customers (Walmart, Target, Cub, Sears, etc.) throughout the Twin Cities. Included diagnosis,
troubleshooting, repair and preventative maintenance using Remedy ticketing system on Blackberry RIM smartphones.
CompuCom/T-Mobile 6/2013 -2/2014 – IT Administrator Edina and Twin Cities area MN- Single point of support for all 700+
T-Mobile windows systems in Twin Cities area. Includes all retail stores and Regional Business Office – sales and engineering.
Included PCs, laptops, POS systems, ATMs, printers and network. Used Clearvision Clarity Remedy software ticketing systems
for break/fix and IMAC status. Use of MS Office 2010/2007, Citrix, SharePoint, SCCM, Active Directory, peer to peer filing
sharing, PowerShell, VPN , Remote Desktop, Windows XP and Windows 7 on a daily basis –migration of Windows XP to

3. Windows 7 and MS Office 2007 to MS Office 2010. SCCM was used to determine configuration on remote PCs, to do updates,
installation of packages/applications and reimage remotely.
Apex Systems 6/2013 3 weeks - Windows Migration Specialist Minneapolis MN - Migrated Park-Nicollet Medical Clinics from
Dell XP to HP Windows 7 using PowerShell and VB Scripts.
DISYS 5/2013 - 3 days – Windows Migration Specialist St Paul MN- Migrated 30 users from windows 7 applications.
GO2IT 4/2013 - 1 day - Service Technician Woodbury MN- Installed IBM rack server at Hartford Insurance Woodbury.
SmartSource Inc./Hartford Ins. Oakdale MN – 1/2012-4/2012 - system admin - backed up and updated Apple Mac server for
graphics department at Hartford Insurance corporate office.
Frost Byte Inc. 1983 to 12/2013 Lake Elmo, MN
Part-time Programmer, Consultant, PC Technician, Sole Proprietor
 Build, sell, install, upgrade, repair, refurbish, remove malware, and recover data on PCs and laptops. Wrote BASIC
program to transfer income tax forms directly to IRS. Wrote BASIC program for sanitation company data base for propose
of tracking garbage carts. Installed and serviced PCs and software at property management firm. Specialized in laptop
troubleshooting, repair, refurbishing and included motherboard replacement, DC power jack replacement and LCD screen
replacement.
 Home office consists of a peer to peer network and standalones of 4 laptops and 4 desktops on Windows 8, Windows 7,
Vista, XP Pro , Windows ME, Windows 98 Windows 95 and Windows 3.11 plus Linux OS distributions - Redhat, Ubuntu,
Mint, Backtrack, Kali, Fedora and SUSE. Also Apple MAC Tiger OSX 10.4
Barrister Global Systems Minneapolis MN – 6/11/2012 – 7/6/2012 – System Support - trained for Johnson & Johnson
Minneapolis site support via Xerox – training includes site support, ISO 20000, ITIL v3 certification, LOTUS, app support, etc. I
terminated contract when Bannister failed to honor our initial wage agreement.
Level 3 PC - 9/1/2010 - 10/15/2010 - part time PC field technician Roseville MN– replaced power supplies, migrated users to
new PCs, installed PC software, solved user problems.
Computer Troubleshooters of the St. Croix Valley Lake Elmo MN - 6/15/2010 - 7/30/2010 part time PC Technician , System
Administrator – installed users , removed viruses, upgraded hardware, solved user problems. Installed Windows 2003 servers.
ITT Technical Institute Woodbury MN – 9/15/2008 – 10/15/2008 – Adjunct Professor - taught introductory LAN networking
Minnesota Central Bus Co. Stillwater MN – 9/2009-3/2013 - school bus driver for Stillwater Area school district students K –
grade 12. IT support for bus terminal – support for Windows server and end user PCs.
Buttered Toast Productions Willernie MN – 9/2011–6/2013 limo driver
Century College – 3/2008-12/2008 – internship – White Bear Lake MN Computer Forensics lab. Set up classrooms via Ghost
for VMWare simulation of Windows Servers for computer forensic classes.

4. 12/17-19/2008 – Demonstration and lead technical support at ISLET (Investigative Science and Law Enforcement Technology)
convention for Century College at Ramada Inn Bloomington MN.
Unisys Roseville MN -career until June 2007
Senior Software Engineer - 1994 -2007 - Onsite support at LTSA in Wellington New Zealand as an OS generalist for 3 months to
migrate customer to new system and improve performance to acceptance level.
Designed, developed and implemented a program to track field escapes and feed them back into our testing process. Improved
the stability of the Unisys Operating System.
Led project that gathered tests for departments MS Windows test effort and designed framework for their use. Only test vehicle
for MS Windows at Unisys.
Headed special group effort to automate our testing via COTS automation tools. Shortened test cycle duration.
Evaluated tools from Mercury Inactive, SQA (Rational/IBM) and Compuware. Decided upon the SQA automation tools and
led effort to incorporate its use in our testing.
Onsite support for Rational/IBM Robot load testing effort at Virginia Beach VA in conjunction with the LA County Tax
system development.
Composed and executed tests on OS2200 mainframe compilers(C, FORTRAN and COBOL), JAVA, JBOSS and Eclipse and a
variety of Unisys custom PC based products which included Programmers Workbench (a PC based IDE for 2200 mainframe
programs) and SLAR(PC based 2200 mainframe log retrieval and analysis program). Testing resulted in improved quality
and stability of the products.
Volunteered for a reduction in force (layoff) and accepted June 2007.
Manager, Application Testing - 1991-1993 Promoted to manager of, the Application Test group within SST. Group consisted of
11 highly skilled testers tasked with simulating customer applications to use for software system test purposes.
Software Engineer -1986-1991 Initial member of group (Software System Test) formed to gather products from all 2200
developers and release to the field at the same time. In addition, test all the products together to find any incompatibilities. Setup
the framework do accomplish this testing.
Systems Programmer - Returned to Field Support analyzing customer problems, supplying remedies including technical phone suppor
On-site support at Gulf Oil-Pittsburgh and NASA-Slidell.
Systems Programmer - Transferred to Operating System Development department. Major responsibility included magnetic tape
labeling handler and facilities alias handler. Last position was on the transaction processing team. All programming done at the
assembler level.
Systems Programmer – Graduated from the University of Minnesota. Accepted systems programmer position in Field Support
and Continuation department at Sperry Univac. Analyzed customer problems and supplied remedies and technical support.
Submitted possible fixes to development department. Onsite support at Social Security Administration-Baltimore(2), Texas
Department of Human Resources-Austin, NBC-NYC, Shell Oil-Houston(2), Bechtel Engineering- San Francisco(2) and LA
Unified School District. All in support of Sperry Univac large scale mainframe systems.

5. Systems Analyst -Promoted to systems analyst - worked on customer benchmarks on large scale mainframes - configuring system
software and improving overall system performance to meet /exceed benchmark requirements.
Computer Operator - computer operator on Remington Rand Univac large scale mainframe computer systems in software/hardware
development center –mounting tapes, loading printers and operating console.
UFE - 1996 to 1998 Stillwater, MN
Computer Operations Technician (part-time evenings)
 Responsible for backing up and cycling 8 computer systems running under UNIX and Novell OS.
Globe College of Business - 1990 to 1991 St. Paul, MN
Computer Science Instructor (part-time evenings) Taught classes in basic personal computers and word processing. Basic
computer instruction consisted of basic hardware, fundamentals of MS-DOS, MS Windows 3.11 and word processing with Word
Perfect.
Memory Banque - 1980 to 1982 St. Croix Mall Oak Park Heights, MN
Sales Rep and Programmer (part-time evenings)
 Sold HP, Wang, and Franklin computers plus software. Also debugged and wrote BASIC programs on Wang computer for
St. Cloud car dealership.
Twin City Office Systems - 1978 to 1979 Maplewood, MN
Programmer (part-time)
 Basic programmer - rewrote a medical billing program on an Ohio Scientific PC.
COMPUTER SKILLS
Machines: IBM compatible PCs, Mac, Apple II’s, UNIX, Unisys 2200s, WANG, Ohio Scientific, Sun servers, HP servers,
Dell Servers.
Languages: BASIC, COBOL, FORTRAN, various ASSEMBLERS, PASCAL, C, C++, Visual C++, RPGII, SSG,
ALGOL, Visual Basic, VB.NET, HTML, JavaScript, Java, Visual J++
Programs/Applications: EXCEL, LOTUS-123, Lotus Notes, Dominos, TimeLine, MS Project, Visual Cafe, FrontPage,
MS Access, PowerPoint, IBMRational(SQA) products , Mercury Inactive products, Eclipse, Hibernate, J2EE, JBOSS,
VMWare workstation & server, Wireshark, FTK, SleuthKit, Winhex, Helix , Aircrack, Nessus, EnCase, MS Office(2003,
2007,2010,2013), MS Office 365, LYNC ,SCCM, CITRIX, Sharepoint, Active Directory, VPN, RDP, LANDESK
Operating Systems: CP/M, MS DOS, Windows 3.1, Win95/98/ME, Windows NT3.5/4.0/2000/XP/Vista, Windows
7/8/8.1/10, PRODOS (Apple), UNIX, Unix ware , Linux(SUSE, Ubuntu, Red Hat, Fedora, Backtrack), OS2200(Unisys

6. mainframe), MVP(Wang), Novell, Mac OS X, Windows Server 2003(3 credits 2009), Linux Administration(3 credits
2009 Century College), Cisco Networking (9 credits 2009 Century College), Active Directory (3 credits 2009 Century
College)
AFFILIATIONS
Phi Theta Kappa member 2009-
ASIS International member 2009-
University of Minnesota IT Mentor 1999 – 2006
Member UPCC - Unisys Personnel Computer Club 1983 - 2000
Member SQA User Group 1999 - 2001
Member Lake Elmo Lions 1996 – 2013
Member Lake Elmo Jaycees 1977 - 1996Member Mini'appl'les - Minnesota Apple Computer Users Group from 1979 to 1993
AWARDS/INVOLVEMENT
Community Activity Director – De-Hackers Computer Forensic Club Century College 2009-2010
Lake Elmo Lions 1997-2012 - Board of Directors, Vice President, President , webmaster
President/Team Coordinator Unisys T.R.A.M. team 1997- 2007
President/Coordinator Unisys Running Club 1996- 2005, captain Unisys Twin Cities Marathon team
CPR certification 1989
FIFA certified soccer referee 1988
Unisys Achievement Award 1988
President of the Lake Elmo Jaycees 1983/4
Race director Lake Elmo Huff N Puff Road Races 1978-present
St. Croix Valley youth coach - soccer, softball, basketball 1976-1991
Certified High School wrestling referee 1973

7. mainframe), MVP(Wang), Novell, Mac OS X, Windows Server 2003(3 credits 2009), Linux Administration(3 credits
2009 Century College), Cisco Networking (9 credits 2009 Century College), Active Directory (3 credits 2009 Century
College)
AFFILIATIONS
Phi Theta Kappa member 2009-
ASIS International member 2009-
University of Minnesota IT Mentor 1999 – 2006
Member UPCC - Unisys Personnel Computer Club 1983 - 2000
Member SQA User Group 1999 - 2001
Member Lake Elmo Lions 1996 – 2013
Member Lake Elmo Jaycees 1977 - 1996Member Mini'appl'les - Minnesota Apple Computer Users Group from 1979 to 1993
AWARDS/INVOLVEMENT
Community Activity Director – De-Hackers Computer Forensic Club Century College 2009-2010
Lake Elmo Lions 1997-2012 - Board of Directors, Vice President, President , webmaster
President/Team Coordinator Unisys T.R.A.M. team 1997- 2007
President/Coordinator Unisys Running Club 1996- 2005, captain Unisys Twin Cities Marathon team
CPR certification 1989
FIFA certified soccer referee 1988
Unisys Achievement Award 1988
President of the Lake Elmo Jaycees 1983/4
Race director Lake Elmo Huff N Puff Road Races 1978-present
St. Croix Valley youth coach - soccer, softball, basketball 1976-1991
Certified High School wrestling referee 1973