Aaron Finesse has over 9 years of experience in IT, security systems installation, and customer service. He has a track record of successfully installing, maintaining, and troubleshooting various technology platforms. His skills include network administration, server administration, security systems installation, and customer support. He is seeking a new position that utilizes his experience in IT and technology installation.

1. Aaron D. Finesse
Computer/Security/TV/Phone Installation & QA Engineer, IT Network Administration
Tucson, AZ 85746 • 770 - 820 - 3154 • divinefinesse@live.com
SUMMARY OF TALENTS
Quality focused, solution oriented IT Professional offering advanced skillset and record of high quality performance in the
areas of Technology Platform Installation, Network Administration, Logistics Management and Customer Service. With 9+
years of experience and a proven ability to proactively identify, create, and deliver solutions that both meet and exceed
corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and
environments, with ability to communicate complex processes in easy-to-understand terms for end user/customer.
CORE COMPETENCIES
WORK EXPERIENCE
ADT Security Services November 2013 –
Present Installation Engineer
Tucson, AZ
 Home / Business Security Systems and Services Installation, Repair, and Service
 Wire run / Prewire for incomplete and complete structures
 CCTV / DVR stand up with cameras
 Full comprehensive install from top to bottom unsupervised
Verizon Wireless (AFNI) August 2013 –
October2013 Product Technical Support
Tucson, AZ
 Handled incoming call flow of customers from entire nation
 Resolution of technical issues for end user
 Sales and marketing of various technology products
 IT Support and Conflict Resolution
 Wifi Connectivity resolution
Team Oriented-Leader Install, Service & Repair of: Problem Analysis/Resolution
Electronic Systems Repair (Home & Business) Quality Control
Project Management Complex Security Systems Server / Network Administration
Client Needs Fulfillment Server & Desktop Effective Communicator
Employee Supervision High speed Internet Highly Analytical
Windows & Mac Platform
Time Management
Cable & Satellite TV
Phone Systems
Logistics Planning & Mgt
Business Process Optimization

2. Time Warner Cable (Standafer & Sons) January 2013 – July 2013
Install Technician (Independent Contract) New Albany, IN / Louisville, KY
 Below 2% Fault rating, 0.00 chargebacks
 Seasoned Technician
 Triple Play Install Technician
 Double Play Installs
 Signal readings, DSAM & Companion Meters
 Intake Training Supervisor
 Provisioning of modems, routers, cable boxes, and phone
 Well versed in the art of running cable..
 Troubleshooting / Whole house compliance
 Spreadsheet development
Insight / (Shepherd Communications) September 2012 – December 2012
Field Technician Supervisor,Install Tech. (Independent Contract) Shelbyville,KY
 Install Technician
 Daily Problem Solving with in-home customer interface
 Signal readings, i.e. RF
 Team Lead, over 7 technicians
 Installs of modems, routers, cable boxes, and phone
 Well versed in the art of running cable.
 Installed wall mounts at customer’s request.
 Troubleshot multiple networking and signal issues.
Pro Logistix April 2012 –
August 2012
Production Manager, Sr. Network Administrator Louisville, KY
 Hiring Manager
 Supervisor of warehouse operations
 Data Entry / IT Administration, Networking, and Troubleshooting of desktops
 Developed network diagrams and charts to enhance security and performance
 Windows Server 2008 Administration/Microsoft Terminal Server 2008
 Managed Microsoft Data Protection Manager
 Active Directory Administration
 Project Management of incoming and outgoing material
 Forklift, Pallet Jack, and Clamp Operator
Homeland Security / Boeing September 2011 – March
2012
Sr. Network Engineer (Independent Contract) Tucson,
AZ

3.  Maintained and administered Windows SQL Server 2005 / Citrix Server 2008 Environment
 Network/Active Directory Administration User and computer privileges and permissions
 Helped to implement Desktop Virtualization with upgrade to Citrix Server 2008
 Monitored and Ran Diagnostics checks daily on different camera systems controlled remotely through Citrix
Secure Gateway VPN
 Supported Border Patrols Agents and their portable laptops that were running Windows XP Pro / Vista
 Worked dynamically with DNS, TCP/IP, WINS, DHCP, Windows NT/XP/2000/Vista NOS, Microsoft Office
Suite, Microsoft Exchange, Microsoft Outlook, VLANS
General Dentistry 4 Kids 01 June 2010 – 27 Aug. 2011
Project Manager
Tucson, AZ
 Maintained Windows 2008 SQL Server environment from ground up.
 Worked dynamically with Active Directory i.e. File and Folder Security, Network Security, User Permissions,
Network Permissions, Add/Remove Users and Computers, publishing programs through Domain controller to
group specific workstations.
 Implemented the use of Group Policy Object Editor which works in turn with Active Directory to limit user
functions among various other things and enhance network performance.
 Implemented Veeam FastSCP to comply with the speed and amount of file transfer needed in the office.
 Established new office site with installation of new network including server setup, 10 workstations, 5
printers, and wiring.
 Worked closely with Symantec Endpoint Virtualization Suite, Symantec Gateway VPN, Symantec Back-Up
Exec, Cisco Routers and Switches.
 Worked with software such as Dentrix G3, Orthoease, and Ortho II.
 Supported 6 offices with a total of 300 users daily.
 Implemented new workstations and software into the workplace.
 Serviced and troubleshot 150 workstations, 6 servers running, and multiple networked printers.
 On call 24/7 for troubleshooting
 Implemented post-action reports with regard to outages and critical errors within the network
General Dynamics Information Technology 11 Feb.2009 – 31 May 2010
Sr. Technician Helpdesk / IT Support / Network Administrator Ft. Huachuca, AZ
 Active Directory Administration / Network Security with daily antivirus, firewall, and encryption checks.
 Maintained Microsoft Windows network that was already in place.
 Maintained TSACS
 Managed public key infrastructure through Symantec VPN
 Managed Symantec Back-up Exec for data protection needs
 Assisted customers with any issues they had regarding their PC such as connecting to the network, printing
problems, sharing problems, etc.
 Reformatting the OS of desktops and notebooks.
 Worked with Windows Server 2005 Active Directory in the addition of Users and Computers.
 Upgraded hardware such as monitors, CPUs, and video cards.
U.S. Army 28 Dec. 2005 –
26 Jan. 2009
Electronic Warfare Intercept Systems Maintainer, Integrator, & Upgrader Ft. Huachuca, AZ
 Honorable Medical Discharge, due to combat injuries
 Set up and maintained multiple UNIX and Windows driven networks all running on VMware ESX Server
Environment.
 Maintained, integrated, and operated different electronic warfare systems ranging from the Trojan Lite, ASAS,
Prophet, Racal Receiver, CGS, Sun Microsystems based computers, and Microsoft Windows based computers.

4.  Troubleshot and corrected malfunctions using specialized test and diagnostic equipment and appropriate
technical manuals.
 Efficient leader capable of handling stressful situations.
 Supervise lower grade personnel in the performance of their duties and assist in conducting formal and
informal maintenance missions.
 Prepared maintenance forms and records.
 Maintained HF, VHF, UHF, and microwave frequency receivers, processing and storage equipment, computer
peripherals, antennas, modulators, demodulators, multiplexers, demultiplexers, signal monitors, and direction
finding associate with electronic warfare intercept system.
EDUCATION AND TRAINING
 Graduate: Ft. Huachuca, US School of Military Intelligence, Sierra Vista, AZ
AEE: Associates of Electrical Engineering / Computer Science (March 2006 – January 2008)
 Graduate: Electronics Systems Repair and Integration School, 13 months, U.S. School of Military Intelligence,
Fort Huachuca, AZ, (March 2006 – April 2007)
 Certificate: Security +, A +, CCNA, Windows Server 2008
 Certificate: Micro Miniature Circuit Card Repair Course, 3 Week Course, U.S. School of Military Intelligence,
Fort Huachuca, AZ, (April 2007)
 Certificate: Soldering, 3 Week Course, U.S. School of Military Intelligence, Fort Huachuca, AZ, (July 2006)
 Certificate: 3M / Fiber Optics, 3 Week Course, U.S. School of Military Intelligence, Fort Huachuca, AZ,
(August 2006)
 Diploma: Career Tech / College Prep, Centennial High School, Roswell, GA, (August 2000
– May 2004)